11
NPS
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Brand Page
EMILY's List
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About EMILY's List's Brand
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
EMILY's List NPS
EMILY's List's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether EMILY's List's customers would recommend using the product based on a scale of -100 to 100.
EMILY's List Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
EMILY's List NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
Nov 2023 75 | Nov 2023 | 75 |
Feb 2024 80 | Feb 2024 | 80 |
Mar 2024 29 | Mar 2024 | 29 |
Jan 2025 13 | Jan 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EMILY's List Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of EMILY's List users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EMILY's List Product Quality
3.6/5
EMILY's List has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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EMILY's List Product Information
EMILY's List’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://emilyslist.org/
- Company Size
- 51-200 Employees
EMILY's List Pricing
EMILY's List ROI & Value For Money
3/5
EMILY's List has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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EMILY's List Customer Satisfaction (CSAT)
EMILY's List Customer Satisfaction (CSAT) Score
66 / 100
EMILY's List has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EMILY's List Customer Service
3.3/5
EMILY's List has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About EMILY's List's Customer Service
Website
http://emilyslist.org/
EMILY's List as an Employer
Consumer vs. Employees
EMILY's List scored a 11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of EMILY's List would recommend the brand to a friend. ENPS measures how likely EMILY's List employees would recommend working at EMILY's List to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
