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NPS
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EmpiRx Health
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About EmpiRx Health's Brand
Clinically-Driven, Customer-First Pharmacy Care As the pioneer in value-based pharmacy care, EmpiRx Health is the leading clinically-driven pharmacy benefits management company. We put our customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. At EmpiRx Health, the pharmacist is at the center of the PBM service model, ensuring the most clinically-appropriate and cost-efficient medication therapies that optimize member care and reduce costs. Leveraging our AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client management teams provide the highest quality pharmacy care that helps customers to keep their members healthy, happy, and productive, while substantially reducing prescription drug costs. Visit us at www.empirxhealth.com.
Brand at a Glance
79%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
EmpiRx Health NPS
EmpiRx Health's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether EmpiRx Health's customers would recommend using the product based on a scale of -100 to 100.
EmpiRx Health Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
EmpiRx Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EmpiRx Health Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of EmpiRx Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EmpiRx Health Product Quality
2.5/5
EmpiRx Health has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EmpiRx Health's overall Product Quality score rated by its users and customers.
EmpiRx Health Product Information
EmpiRx Health’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
EmpiRx Health Pricing
EmpiRx Health ROI & Value For Money
2.4/5
EmpiRx Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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EmpiRx Health Customer Satisfaction (CSAT)
EmpiRx Health Customer Satisfaction (CSAT) Score
43 / 100
EmpiRx Health has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EmpiRx Health Customer Service
2.8/5
EmpiRx Health has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock EmpiRx Health's overall Customer Service score rated by its users and customers.
About EmpiRx Health's Customer Service
Address
155 Chestnut Ridge Rd, Montvale, NJ 07645
Website
https://www.empirxhealth.com/
Phone Number
2017776971
EmpiRx Health's Social Links
EmpiRx Health as an Employer
4.7/5
EmpiRx Health has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EmpiRx Health scored a 0 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of EmpiRx Health would recommend the brand to a friend. ENPS measures how likely EmpiRx Health employees would recommend working at EmpiRx Health to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
