20
NPS
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En Masse
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About En Masse's Brand
En Masse is a developer of online games for Windows, iOS and Android.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
En Masse NPS
En Masse's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether En Masse's customers would recommend using the product based on a scale of -100 to 100.
En Masse Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
En Masse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
May 2021 -33 | May 2021 | -33 |
Jun 2021 0 | Jun 2021 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
En Masse Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of En Masse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
En Masse Product Quality
2.2/5
En Masse has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock En Masse's overall Product Quality score rated by its users and customers.
En Masse Product Information
En Masse’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.enmasse.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Gaming
Mobile App
En Masse Pricing
En Masse ROI & Value For Money
3.2/5
En Masse has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock En Masse's overall ROI score rated by its users and customers.
En Masse Customer Service
3/5
En Masse has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock En Masse's overall Customer Service score rated by its users and customers.
About En Masse's Customer Service
Address
1301 Second Avenue Suite 2550, Seattle, WA 98101
Website
http://www.enmasse.com/
Phone Number
206-805-4001
Consumer vs. Employees
En Masse scored a 20 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of En Masse would recommend the brand to a friend. ENPS measures how likely En Masse employees would recommend working at En Masse to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
