0
NPS
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Encore Event Technologies
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About Encore Event Technologies' Brand
Encore Event Technologies operates as a production and audio/visual equipment rental company.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Encore Event Technologies NPS
Encore Event Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Encore Event Technologies's customers would recommend using the product based on a scale of -100 to 100.
Encore Event Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Encore Event Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -15 | May 2022 | -15 |
Jul 2022 -11 | Jul 2022 | -11 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -9 | Mar 2023 | -9 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Encore Event Technologies NPS by Ethnicity
Encore Event Technologies's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Encore Event Technologies Customer Reviews
Out of the 2 Encore Event Technologies customer reviews 0 were positive and 2 were constructive. Encore Event Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Encore Event Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Encore Event Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Encore Event Technologies Customer Loyalty Score by Ethnicity
Encore Event Technologies's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Encore Event Technologies.
70
out of 100
Caucasian
Encore Event Technologies Product Quality
3.6/5
Encore Event Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Encore Event Technologies Product Information
Encore Event Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.encore-us.com
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
Quick Insights into Encore Event Technologies Product Quality
Encore Event Technologies's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Encore Event Technologies' Product Quality.
Ranked Encore Event Technologies Product Quality the Highest
Encore Event Technologies Product Quality Score by Ethnicity
Encore Event Technologies's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Encore Event Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Encore Event Technologies Pricing
Encore Event Technologies ROI & Value For Money
3.4/5
Encore Event Technologies has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Encore Event Technologies ROI
Encore Event Technologies's ROI score was rated highest by Caucasian customers.
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Ranked Encore Event Technologies ROI the Highest
Encore Event Technologies ROI Score by Ethnicity
Encore Event Technologies's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Encore Event Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Encore Event Technologies Customer Satisfaction (CSAT)
Encore Event Technologies Customer Satisfaction (CSAT) Score
62 / 100
Encore Event Technologies has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Encore Event Technologies Customer Satisfaction
Encore Event Technologies's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Encore Event Technologies Customer Satisfaction the Highest
Encore Event Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Encore Event Technologies' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Encore Event Technologies.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
Encore Event Technologies Customer Service
3.6/5
Encore Event Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Encore Event Technologies's Customer Service
Address
1500 W. Shure Drive, 250, Arlington Heights, IL 60004
Website
http://www.encore-us.com
Phone Number
800-836-8361
Encore Event Technologies's Social Links
Quick Insights into Encore Event Technologies Customer Service
Encore Event Technologies's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Encore Event Technologies' Customer Service score.
Ranked Encore Event Technologies Customer Service the Highest
Encore Event Technologies Customer Service Score by Ethnicity
Encore Event Technologies's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Encore Event Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Encore Event Technologies as an Employer
2.8/5
Encore Event Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Encore Event Technologies
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Encore Event Technologies scored a 0 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Encore Event Technologies would recommend the brand to a friend. ENPS measures how likely Encore Event Technologies employees would recommend working at Encore Event Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 25% | Promoters |
|---|---|
| 36% | Passive |
| 39% | Detractors |
