17
NPS
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Enphase Energy
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About Enphase Energy's Brand
Enphase Energy offers a micro-inverter system that delivers solar energy to homes and businesses.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Enphase Energy NPS
Enphase Energy's Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether Enphase Energy's customers would recommend using the product based on a scale of -100 to 100.
Enphase Energy Overall NPS
| 53% | Promoters |
|---|---|
| 11% | Passives |
| 36% | Detractors |
Enphase Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 20 | Dec 2023 | 20 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 17 | Jun 2024 | 17 |
Aug 2024 15 | Aug 2024 | 15 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 18 | Dec 2024 | 18 |
Feb 2025 18 | Feb 2025 | 18 |
Jun 2025 18 | Jun 2025 | 18 |
Jul 2025 20 | Jul 2025 | 20 |
Sep 2025 18 | Sep 2025 | 18 |
Nov 2025 17 | Nov 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enphase Energy NPS by Gender
Male customers rated Enphase Energy's NPS 22 points higher than Female customers.
Male
50
Enphase Energy's NPS was rated 50 by Male customers on Comparably.
72%
Promoters
6%
Passives
22%
Detractors
Female
28
Enphase Energy's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Enphase Energy NPS by Ethnicity
Enphase Energy's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 23 | Asian or Pacific Islander | 23 |
Other 100 | Other | 100 |
Enphase Energy NPS by Age
Enphase Energy's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Enphase Energy NPS by Usage
Enphase Energy's NPS was rated the highest by customers who have used Enphase Energy's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 100 | Over 10 Years | 100 |
Enphase Energy Customer Reviews
Out of the 7 Enphase Energy customer reviews 6 were positive and 1 was constructive. Enphase Energy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Enphase Energy Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Enphase Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enphase Energy Customer Loyalty Score by Gender
Male customers rated Enphase Energy's Customer Loyalty score 6% higher than Female customers.
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Male
80%
Yes
Female
74%
Yes
Enphase Energy Customer Loyalty Score by Ethnicity
Enphase Energy's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enphase Energy.
85
out of 100
Caucasian
70
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
100
out of 100
Other
Enphase Energy Customer Loyalty Score by Age
Enphase Energy's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Enphase Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 85% | 41-45 | 85% |
Enphase Energy Customer Loyalty Score by Usage
Enphase Energy's Customer Loyalty score was rated the highest by customers who have used Enphase Energy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Enphase Energy Customer Loyalty Score by Industry
Enphase Energy's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Enphase Energy Product Quality
3.8/5
Enphase Energy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Enphase Energy Product Information
Enphase Energy’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Enphase Energy's product the highest. Reviewers from the Accounting industry rated Enphase Energy the lowest at 4.2.
- Website
- http://www.enphaseenergy.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Enphase Energy Product Quality
Enphase Energy's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Enphase Energy's products/services for 2 to 5 Years.
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Ranked Enphase Energy Product Quality the Highest
Ranked Enphase Energy Product Quality the Lowest
Enphase Energy Product Quality Score by Gender
Male customers rated Enphase Energy's Product Quality score 0.7 stars higher than Female customers.
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Male
4.3/5
Female
3.6/5
Enphase Energy Product Quality Score by Ethnicity
Enphase Energy's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enphase Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.7 | Other | 4.7 |
Enphase Energy Product Quality Score by Age
Enphase Energy's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Enphase Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 5 | 31-35 | 5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
Enphase Energy Product Quality Score by Usage
Enphase Energy's Product Quality score was rated the highest by customers who have used Enphase Energy's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Enphase Energy Product Quality Score by Industry
Enphase Energy's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Enphase Energy Pricing
Enphase Energy ROI & Value For Money
3.8/5
Enphase Energy has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Enphase Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Enphase Energy.
Quick Insights into Enphase Energy ROI
Enphase Energy's ROI score was rated highest by Other customers, and rated lowest by customers who have used Enphase Energy's products/services for 5 to 10 Years.
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Ranked Enphase Energy ROI the Highest
Ranked Enphase Energy ROI the Lowest
Enphase Energy ROI Score by Gender
Male customers rated Enphase Energy's ROI score 0.2 stars higher than Female customers.
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Male
4.2/5
Female
4/5
Enphase Energy ROI Score by Ethnicity
Enphase Energy's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enphase Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 5 | Other | 5 |
Enphase Energy ROI Score by Age
Enphase Energy's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Enphase Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.2 | 41-45 | 4.2 |
Enphase Energy ROI Score by Usage
Enphase Energy's ROI score was rated the highest by customers who have used Enphase Energy's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Enphase Energy ROI Score by Industry
Enphase Energy's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Enphase Energy Customer Satisfaction (CSAT)
Enphase Energy Customer Satisfaction (CSAT) Score
79 / 100
Enphase Energy has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enphase Energy Customer Satisfaction
Enphase Energy's Customer Satisfaction score was rated highest by customers who have used Enphase Energy's products/services for 1 to 2 Years, and rated lowest by customers who have used Enphase Energy's products/services for 2 to 5 Years.
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Ranked Enphase Energy Customer Satisfaction the Highest
Ranked Enphase Energy Customer Satisfaction the Lowest
Enphase Energy Customer Satisfaction Score by Gender
Enphase Energy's Customer Satisfaction score was rated 86 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Enphase Energy.
86 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Enphase Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Enphase Energy's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Enphase Energy's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Enphase Energy's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Enphase Energy.
100 / 100
Very Satisfied
14%
Satisfied
86%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Enphase Energy's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Enphase Energy.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Enphase Energy Customer Satisfaction Score by Age
Enphase Energy's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Enphase Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
Enphase Energy Customer Satisfaction Score by Usage
Enphase Energy's Customer Satisfaction score was rated the highest by customers who have used Enphase Energy's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Enphase Energy Customer Satisfaction Score by Industry
Enphase Energy's Customer Satisfaction score was rated 100 points by both Accounting and Tech industry customers.
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"bars": [
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"label": "Tech",
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"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
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}Enphase Energy Customer Service
3.8/5
Enphase Energy has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Enphase Energy's overall Customer Service score rated by its users and customers.
About Enphase Energy's Customer Service
Address
Petaluma, CA 94954
Website
http://www.enphaseenergy.com
Phone Number
17077630784
Quick Insights into Enphase Energy Customer Service
Enphase Energy's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Enphase Energy's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Enphase Energy's Customer Service score.
Ranked Enphase Energy Customer Service the Highest
Ranked Enphase Energy Customer Service the Lowest
Enphase Energy Customer Service Score by Gender
Male customers rated Enphase Energy's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Enphase Energy.
Male
4.2/5
Female
3.5/5
Enphase Energy Customer Service Score by Ethnicity
Enphase Energy's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enphase Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 5 | Other | 5 |
Enphase Energy Customer Service Score by Age
Enphase Energy's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Enphase Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4 | 36-40 | 4 |
41-45 4.3 | 41-45 | 4.3 |
Enphase Energy Customer Service Score by Usage
Enphase Energy's Customer Service score was rated the highest by customers who have used Enphase Energy's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Enphase Energy Customer Service Score by Industry
Enphase Energy's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Enphase Energy as an Employer
2.6/5
Enphase Energy has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Enphase Energy scored a 17 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Enphase Energy would recommend the brand to a friend. ENPS measures how likely Enphase Energy employees would recommend working at Enphase Energy to a friend.
Net Promoter Score
17
NPS Score
| 53% | Promoters |
|---|---|
| 11% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
