27
eNPS Score
Q&A With Enshored Employees
We are a talented and growing team of outsourcing professionals. Our team of of fun loving, heroes are open minded, transparent, value driven and curious.
How employees describe working at Enshored
offers good benefits for HMO and well-being.
Review from Operations Dept
it was an amazing journey filled with personal growth, valuable learning experiences, and wonderful memories
Review from Operations Dept
g o o d s
Review from Customer Support Dept
Great, awesome, remarkable, looking forward to a better me.
Review from Customer Support Dept
having worked for this company for nearly seven years. The past two years, as of right now, are getting worse.
Review from Operations Dept
What it's like to work at Enshored
- Enshored employees generally work 8.3 hrs a day
- Employees at Enshored report the work pace is comfortably fast
- 91% of Enshored employees look forward to interacting with their team every day
- Enshored employees most often take 15-20 paid vacation and sick days each year
- 71% of Enshored employees report they are happy with their work life balance
- Enshored employees typically get valuable feedback on how to improve at work Every Week
- 86% of Enshored employees call their work environment positive
Q&A With Enshored Employees
IDX: 25 TOT: 95
How innovative is Enshored?
Advance and original
They asked people and listen to feedback and suggestions
for me it's very innovative.
What was the most difficult question that was asked during your interview at Enshored?
Why should we hire you?
why shouldn't we hire you?
How's my cooperation to other co-worker in company?
How flexible is your work schedule at Enshored?
It is very flexible. I love it!
my account, fairly flexible, but dont expect bonuses if you have it moved
Can able to cover in different schedule
If you could make changes, how would you improve the culture at Enshored?
Focus on the results
we work in a call center industry. most people leave and switch companies after about 3-6 months. Most companies have quarterly reviews and a raise depending on how well they are performing. that should help with morale and productivity in the office. a perfect attendance bonus would be great too instead of a raffle that only *SOME* people could benefit from with an UNKNOWN prize. a NURSE for ALL sites for all working shifts is needed. and it is too much to ask but would a retirement benefit/plan hurt? it'll push for loyalty and make agents less likely to leave and abandon ship. Unfortunately, we do not have that. so it just feels like we're working a dead-end job with no goals.
I'd like us to have more incentives when we do good work. Like raffles to win vacations or technology.
What do people at Enshored think about the CEO? What do they do well and what can they improve?
They know and help all they employee
They are all approachable. They know and they are open to their employee
It was sad when Jeff died, but since then Ian has brought in a lot of new clients, new leaders, and we are moving forward nicely. He is very trusting and just expects us to do our jobs. I wish he had more time for us when he is in the office. He always seems very busy. He should also buy more lechon and pizza when he is in.
How does Enshored make decisions around promotions?
base on your performance
based on personal bias
Enshored promotes people who are doing well in their current role, have a confident and professional manner and are open to self improvement. Those looking good generally get put into a structured management training to prepare them for a team lead role.
How's the vacation policy at Enshored?
Number of days for vacation policy is less compared to other companies but as they explained it's more than what the Dept. of Labor declares.
law mandated but nothing great
Enshored have a standard vacation policy for the Philippines BPO industry - 10 days vacation leave and 10 days sick leave. Some employees are now working 4x10 shifts, so get 3 days off per week as well.
How common is it to switch departments or teams at Enshored?
Maybe once a year.
It happens when there is only a need which is normal in every call center or BPO.
What are the differences between maternity and paternity leave at Enshored?
I am not aware of the companies policy about these kinds of leaves. I have not used any of these. And it was not discussed or explained to me yet.
Maternity leave is for biological mothers only. Paternity leave is for biological fathers only.
What are the team outings like at Enshored?
team building
Awesome
What is the dress code at Enshored?
casual attire
comfortable and clean
How helpful was your Operations team when you were first hired at Enshored?
in terms of productivity because we're newly hired at that time we able to help them to clear the queue.
They were very helpful and accomodating whenever I have questions
What does the ideal candidate in the Operations department look like at Enshored?
Open-minded and risk taker
Needs to be present when needed and always ready for changes
How are the managers at Enshored?
They are the best
fun easy to talk to approachable understanding
How would you describe your overall experience interviewing at Enshored?
Awesome and Cool
it was great i spoke with the interviewers for like 3 minutes left got hired.
How do I do well in an interview at Enshored?
Be confident and must have the presence of mind
speak english well.
What's one thing you wish you'd known before joining Enshored?
get promoted to a higher position someday.
how mind numbing this job would be
What's the office layout like at Enshored?
Layout needs to improve
2 office buildings. one office is for back office and the other is for voice calls. guess who gets preferential treatment (CLUE: the ones in the same building as the admins *COUGH* non-voice)
How's the morale at Enshored?
Believes in fairness and equality
stagnant.
How's the feedback process at Enshored?
Some feedback says, that the exam in a particular account is hard
what feedback process? there is a feedback process?
How can I improve my chances of being hired at Enshored?
be yourself, don't be nervous when you interviewed.
fluent English skills, grammar, pronounciation.
In your opinion, what are the most common interview questions that Enshored asks?
What is the reason why you resign from your previous job?
Give a reason Why we won't hire you?
How would you compare interviewing at Enshored to other places you've interviewed?
I feel comfortable answering all the questions that were asked, I just feel I am talking to a close friend, not unlike the other interview I had I feel afraid.
I feel comfortable. I was able to express myself
What do employees at Enshored think about their benefits?
that it is dismal
They think that it's just the start and benefits will grow for each individual when the time comes. Everyone is entitled to have their benefits from the start when they signed their contract.
How does Enshored handle HR issues?
It is processed oriented
Enshored handled it carefully to avoid confusions and miscommunication by checking everything and making an accurate resolution to resolve the issue.
Curious about what work's like at Enshored?
Anonymously Ask Enshored Employees Any Question
Should I work at Enshored?
48% of Enshored employees would encourage their friends to become coworkers, whereas 31% are neutral and 21% would not recommend working at Enshored to their friends.
| 48% | Promoters |
|---|---|
| 31% | Passive |
| 21% | Detractors |
Working at Enshored's competitors
Recently Asked Questions about working at Enshored
- What's the vibe like in the Customer Support dept at Enshored? How many hours are you working?
- What are the most important soft skills I need to be successful at Enshored?
- How often do promotions happen at Enshored?
- What perk or benefit should Enshored have?
- Is it possible to switch teams at Enshored? If so, what is the process?