-50
NPS
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Entertainment Cruises
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About Entertainment Cruises' Brand
Entertainment Cruises is the nation's leading harbor cruise company
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Entertainment Cruises NPS
Entertainment Cruises's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Entertainment Cruises's customers would recommend using the product based on a scale of -100 to 100.
Entertainment Cruises Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Entertainment Cruises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entertainment Cruises Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Entertainment Cruises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entertainment Cruises Product Quality
4.5/5
Entertainment Cruises has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Cruises' overall Product Quality score rated by its users and customers.
Entertainment Cruises Product Information
Entertainment Cruises’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Entertainment Cruises Pricing
Entertainment Cruises ROI & Value For Money
3.7/5
Entertainment Cruises has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Cruises' overall ROI score rated by its users and customers.
Entertainment Cruises Customer Satisfaction (CSAT)
Entertainment Cruises Customer Satisfaction (CSAT) Score
100 / 100
Entertainment Cruises has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entertainment Cruises Customer Service
3.7/5
Entertainment Cruises has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Entertainment Cruises' overall Customer Service score rated by its users and customers.
About Entertainment Cruises's Customer Service
Address
401 E Illinois Street, Suite 310, Chicago, IL
Website
http://www.entertainmentcruises.com/
Phone Number
312-321-7600
Entertainment Cruises as an Employer
4.3/5
Entertainment Cruises has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Entertainment Cruises
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Entertainment Cruises scored a -50 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Entertainment Cruises would recommend the brand to a friend. ENPS measures how likely Entertainment Cruises employees would recommend working at Entertainment Cruises to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
