-33
NPS
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ENTERTAINMENT EARTH
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About ENTERTAINMENT EARTH's Brand
ENTERTAINMENT EARTH been the collector's source for hot action figures, toys, collectibles, and gifts.
Brand at a Glance
78%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
ENTERTAINMENT EARTH NPS
ENTERTAINMENT EARTH's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether ENTERTAINMENT EARTH's customers would recommend using the product based on a scale of -100 to 100.
ENTERTAINMENT EARTH Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
ENTERTAINMENT EARTH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -20 | Mar 2022 | -20 |
Jul 2022 -17 | Jul 2022 | -17 |
Apr 2023 -1 | Apr 2023 | -1 |
Jun 2023 -13 | Jun 2023 | -13 |
Oct 2023 -22 | Oct 2023 | -22 |
Dec 2023 -18 | Dec 2023 | -18 |
Apr 2024 -17 | Apr 2024 | -17 |
Jul 2024 -24 | Jul 2024 | -24 |
Dec 2024 -34 | Dec 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ENTERTAINMENT EARTH Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of ENTERTAINMENT EARTH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ENTERTAINMENT EARTH Product Quality
2.3/5
ENTERTAINMENT EARTH has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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ENTERTAINMENT EARTH Product Information
ENTERTAINMENT EARTH’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
ENTERTAINMENT EARTH Pricing
ENTERTAINMENT EARTH ROI & Value For Money
2.4/5
ENTERTAINMENT EARTH has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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ENTERTAINMENT EARTH Customer Satisfaction (CSAT)
ENTERTAINMENT EARTH Customer Satisfaction (CSAT) Score
30 / 100
ENTERTAINMENT EARTH has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ENTERTAINMENT EARTH Customer Service
2.2/5
ENTERTAINMENT EARTH has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About ENTERTAINMENT EARTH's Customer Service
Address
61 Moreland Rd. Simi, Valley Village, CA
Website
http://entertainmentearth.com
Phone Number
1(800) 370-2320
ENTERTAINMENT EARTH as an Employer
2.6/5
ENTERTAINMENT EARTH has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ENTERTAINMENT EARTH scored a -33 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of ENTERTAINMENT EARTH would recommend the brand to a friend. ENPS measures how likely ENTERTAINMENT EARTH employees would recommend working at ENTERTAINMENT EARTH to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
