0
NPS
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Brand Page
eSpark Learning
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About eSpark Learning's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
eSpark Learning NPS
eSpark Learning's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether eSpark Learning's customers would recommend using the product based on a scale of -100 to 100.
eSpark Learning Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
eSpark Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eSpark Learning Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eSpark Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eSpark Learning Product Quality
4/5
eSpark Learning has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock eSpark Learning's overall Product Quality score rated by its users and customers.
eSpark Learning Product Information
eSpark Learning’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
eSpark Learning Pricing
eSpark Learning ROI & Value For Money
5/5
eSpark Learning has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eSpark Learning's overall ROI score rated by its users and customers.
eSpark Learning Customer Satisfaction (CSAT)
eSpark Learning Customer Satisfaction (CSAT) Score
100 / 100
eSpark Learning has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eSpark Learning Customer Service
5/5
eSpark Learning has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eSpark Learning's overall Customer Service score rated by its users and customers.
About eSpark Learning's Customer Service
Address
833 W Jackson Blvd, San Francisco, CA
Website
https://www.esparklearning.com/
Phone Number
(312) 894-3100
eSpark Learning as an Employer
3.8/5
eSpark Learning has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
eSpark Learning scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of eSpark Learning would recommend the brand to a friend. ENPS measures how likely eSpark Learning employees would recommend working at eSpark Learning to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
