-34
NPS
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Essai, Inc.
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About Essai, Inc. Brand
"Essai supplies test and validation hardware for the semiconductor, computer, and consumer electronics industries."
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
1.8/5
Customer Service
Essai, Inc. NPS
Essai, Inc.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Essai, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Essai, Inc. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Essai, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
Aug 2022 -60 | Aug 2022 | -60 |
Oct 2023 -33 | Oct 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essai, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Essai, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Essai, Inc. Product Quality
2.1/5
Essai, Inc. has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Essai, Inc. Product Information
Essai, Inc.’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- www.essai.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Essai, Inc. Pricing
Essai, Inc. ROI & Value For Money
2.4/5
Essai, Inc. has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Essai, Inc. Customer Service
1.8/5
Essai, Inc. has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Essai, Inc.'s Customer Service
Address
Fremont, CA
Website
www.essai.com
Essai, Inc. as an Employer
2.8/5
Essai, Inc. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Essai, Inc. scored a -34 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Essai, Inc. would recommend the brand to a friend. ENPS measures how likely Essai, Inc. employees would recommend working at Essai, Inc. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
