34
NPS
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Essilor of America
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About Essilor of America's Brand
The leading manufacturer and wholesale distributor of optical lenses in the United States.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Essilor of America NPS
Essilor of America's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Essilor of America's customers would recommend using the product based on a scale of -100 to 100.
Essilor of America Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Essilor of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Sep 2022 60 | Sep 2022 | 60 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essilor of America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Essilor of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Essilor of America Product Quality
3.5/5
Essilor of America has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Essilor of America's overall Product Quality score rated by its users and customers.
Essilor of America Product Information
Essilor of America’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.essilorusa.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Essilor of America Pricing
Essilor of America ROI & Value For Money
3.2/5
Essilor of America has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Essilor of America's overall ROI score rated by its users and customers.
Essilor of America Customer Satisfaction (CSAT)
Essilor of America Customer Satisfaction (CSAT) Score
50 / 100
Essilor of America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Essilor of America Customer Service
2.7/5
Essilor of America has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Essilor of America's overall Customer Service score rated by its users and customers.
About Essilor of America's Customer Service
Address
13515 North Stemmons Freeway, Dallas, TX
Website
http://www.essilorusa.com/
Phone Number
214-496-4141
Essilor of America as an Employer
3.2/5
Essilor of America has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Essilor of America scored a 34 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Essilor of America would recommend the brand to a friend. ENPS measures how likely Essilor of America employees would recommend working at Essilor of America to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
