80
NPS
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ETAP
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About ETAP's Brand
ETAP is a full spectrum analytical engineering firm specializing in the planning, design, analysis, operation, training, &computer simulation of power systems.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ETAP NPS
ETAP's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether ETAP's customers would recommend using the product based on a scale of -100 to 100.
ETAP Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
ETAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jan 2024 75 | Jan 2024 | 75 |
Mar 2026 80 | Mar 2026 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ETAP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ETAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ETAP Product Quality
5/5
ETAP has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ETAP's overall Product Quality score rated by its users and customers.
ETAP Product Information
ETAP’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://etap.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
ETAP Pricing
ETAP ROI & Value For Money
5/5
ETAP has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ETAP's overall ROI score rated by its users and customers.
ETAP Customer Satisfaction (CSAT)
ETAP Customer Satisfaction (CSAT) Score
75 / 100
ETAP has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ETAP Customer Service
5/5
ETAP has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ETAP's overall Customer Service score rated by its users and customers.
About ETAP's Customer Service
Address
17 Goodyear, Irvine, CA 92618
Website
https://etap.com/
Phone Number
(949) 900-1000
ETAP's Social Links
Consumer vs. Employees
ETAP scored a 80 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ETAP would recommend the brand to a friend. ENPS measures how likely ETAP employees would recommend working at ETAP to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
