Etsy FAQs

Etsy Support can help you with account, shop, or purchasing issues over chat, phone, or email.

Contact Etsy Support

You need to sign in to your Etsy account to contact Etsy Support. I'm having trouble signing in.

Questions about your order

If you have questions about an item or order you purchased, you can contact the seller. Sellers can help with order tracking or specifics about an item.

Problems with your order

If you don't receive your order or it doesn't match the description in the listing on Etsy, you can open a case with the seller.

Learn more about Etsys case system.

Get help setting up your shop

Congrats on starting your Etsy shop! We have plenty of resources to help you get started:

Learn how to set up your shop.

Learn everything you need to know about running your Etsy shop.

Problems with your sales? Learn how to get those sales coming in again.

Get paid for all your hard work with Etsy Payments.

Quote buyers accurate shipping costs with calculated shipping.

If you try to sign into your account and you receive an error message, it may mean that our security team has temporarily limited access to your Etsy account.

This only indicates that we want to protect you and play it safe. It does not necessarily mean that your account has been hacked or compromised.

This also means that youll need to create a new password to sign in to your account.

Click here and enter the email address on file with your Etsy account.

After clicking Submit, you'll receive an email which includes a link to reset your password.

Clicking the link will direct you back to Etsy where you can set a new password for your account.

You'll then receive a second email letting you know that your password has been changed.

If you have any trouble receiving the password reset email, please check your spam/junk mail folder to make sure the email didn't end up there.

Onceyou'vesigned back into your account, please review all of your personal informationsuch as your financial information and shipping addressto ensure that nothing has been changed without your authorization.

Learn more about how to protect yourself and your personal information on Etsy.

If you have any difficulty regaining access to your account, please click the link at the bottom of this page to contact us.

Most sellers on Etsy offer:

Credit cards

Debit/bank cards

Etsy Gift Cards and Etsy Credits

Apple Pay

Google Pay

PayPal

Klarna Invoice payments (Germany)

iDEAL (the Netherlands)

Sofort (Austria and Germany)

Some sellers accept only some of these methods.

Credit and debit cards

Sellers who accept credit and debit cards on Etsy accept most major credit issuers, including:

Visa

Mastercard/Eurocard

Discover

American Express

Carte Bleue (France)

You may see a pending transaction on your credit card bill for a small amount. This is a pre-authorization test to ensure your card is valid. Once your card has been validated, it will be dropped from your statement.

Your card will be saved for future purchases. You can remove or edit your saved card by going to You > Account settings > Credit Cards.

Having trouble checking out with a credit or debit card?

If you're in the EEA

If you're in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you complete a purchase.

To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

Etsy Gift Card or Etsy Credit

If you have an Etsy Gift Card or Etsy Credit balance, the option to pay with that balance will automatically be selected. Deselect the box if you'd prefer not to use your balance. Learn more about redeeming and applying an Etsy Gift Card or Etsy Credit.

Idon'tsee this option

You need an Etsy account in order to either purchase or redeem an Etsy Gift Card or Etsy Credit.

Apple Pay

Apple Pay is a mobile payment service available to many iOS buyers who are shopping on the mobile app or Safari on desktop or mobile.

Google Pay

Google Pay is a mobile payment service available to buyers who are shopping on the Android mobile app.

PayPal

If you choose to pay through PayPal, you'll be redirected to a secure PayPal page and then back to Etsy to confirm the order. When purchasing using PayPal on multi-shop checkout, you can purchase from up to 10 shops in one transaction. Learn more about multi-shop checkout.

You may be able to pay with a card via PayPal without a PayPal account. Heres how:

Click Check out with PayPal and youll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.

You'll be prompted to fill in your billing and credit card information.

Enter your email address so PayPal can send you a receipt.

Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.

PayPal places restrictions on how often you can use their Guest Checkout feature. If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly.

Klarna Invoice Payments

Etsy buyers located in Germany can receive their orders before paying for them, using an invoice product called Pay Later from our partner Klarna. Klarna is an online payments company, based and licensed in Sweden. Learn more about Klarna.

Idon'tsee this option

If youdon'tsee this option, and youre in Germany, make sure your region settings are set to Germany and EUR by scrolling to the bottom of most Etsy pages. Click on the country and currency to update them.

iDEAL and Sofort bank transfers

This is available in most shops to buyers in the Netherlands, Austria, and Germany.

You can pay with a bank transfer via iDEAL in the Netherlands or Sofort in Germany and Austria.

Youll be transferred to iDEAL or Soforts website to authorize your payment. Youll then be directed back to Etsy.

You must have an Etsy account to pay with bank transfer.

Idon'tsee this option

If youdon'tsee this option, and youre in one of these countries, make sure your region setting is correct by scrolling to the bottom of most Etsy pages. Click on the country and change your Region. If its already correct, the seller may not accept bank transfers.

Check or money order

You'll be given the seller's mailing address after you purchase the order.

You must have an Etsy account to pay with check or money order.

Other

This means the seller has some other way of accepting payment. Review the shop's policies in the listing overview or contact the seller directly to work out the payment.

You must have an Etsy account to use this payment method.

Create a password that is easy to remember but hard for someone else to guess.

To help you create a secure password, we outlined password best practices:

Don't use

Your username

A previous password or password on another site

Consecutive keyboard combinations such as "qwerty" or "asdfg"

A complete dictionary word or obvious combinations of dictionary words

Slang terms, common misspellings, or words spelled backward

Names such as your company name or names of spouses, kids, other relatives, or pets

Personal information such as your age or birth date

Do use

At least eight characters, but the longer the better

A mix of lowercase and uppercase letters, numbers, and symbols

Optional security features

Etsy provides additional levels of protection for your account.

To access your security settings, sign in and go toYour Account > Account Settings > Security.

Two-factor authentication

Two-factor authentication adds a extra layer of protection to your account. When you sign in to Etsy.com with two-factor authentication enabled, youll need to enter your password and a confirmation code that's sent to your phone or tablet.

You can connect an authenticator app or enter a phone number to receive calls or texts. You can use the same app or phone number on multiple accounts.

You can choose to receive your confirmation code via:

Authenticator app

Text message

Voice call

Youll be prompted to provide the code:

When you sign in using a different browser or on a new device

Every 30 days

Youll need to enter that code in addition to your password when signing in.

Authenticator app

To set up two-factor authentication:

Download an authenticator app on your phone or tablet. We recommend using Google Authenticator, which you can download from the App Store or the Google Play Store.

In your web browser, go to Etsy.com > Your Account > Account Settings > Security.

Toggle Authenticator App.

Click Next.

Open your Authenticator App and follow the instructions in the app to add a new account.

Scan the QR code using your authenticator app.

Enter the code from your authenticator app into the textbox under the QR code.

Click Next.

Save the backup codes provided in a safe place. You can use these if you ever lose your phone.

Click Close.

When you sign in to Etsy, you may be prompted for your confirmation code. Open your authenticator app to locate the code.

Backup codes

With two-factor authentication, you can download backup codes to use when you don't have your phone to sign in. Save these codes in a safe place. You can only use each code once.

If you lose your codes or use them all:

Go to Etsy.com > Your Account> Account Settings > Security.

Click Regenerate next to Backup Codes.

Download and save your new codes.

Text or call authentication

The number youll be contacted from is an automated service and is not an Etsy Support contact number.

Standard rates apply and depend on your service provider.

If you need more help, you can get in touch with us. Click Contact at the bottom of this page.

Sign in notifications

If Etsy detects that someone accesses your account from a new browser or device, you will receive an email notification. You have the option to add them as trusted devices.

Note: We keep track of you signing in with cookies. That means if your browser isn't set to maintain cookies from Etsy, you'll keep getting notifications for your own sign-ins.

If you have an older Etsy account, you may need to enable these notifications in your security settings. Sign in and go toYour Account > Account Settings > Security. Then click the Enable icon next to Sign In Notifications.

Sign in history

Sign in notifications history shows you when and where you sign in to your Etsy account. Once you turn it on, you'll start to see your sign in history for up to 10 of your most recent sign-ins.

You can also sign out of any open sessions. If you signed in to Etsy on a public computer and forgot to sign out, you can sign out of that session in your sign in history.

Note: This tool is only available to sellers located in the United States and Canada.

As a venue, Etsy can't provide specific tax advice. It's up to each seller to research their local laws about collecting and reporting taxes for their Etsy sales. Tax regulations can vary greatly by location. If you're unsure how to charge tax, we encourage you to consult an accountant or other experts in your area.

Check out this Seller Handbook article for tips to determine if you need to charge tax.

If you do need to charge tax, sellers located in the United States can use the sales tax tool to specify a tax rate for each US state (by state, zip code, or range of zip codes). Canadian sellers can specify a tax rate by province.

Note: Etsy automatically calculates, collects, and remits sales tax for items shipped to states that require marketplaces such as Etsy to collect sales tax.

Adding a tax rate

Your shop needs to be open to the public. After you open you'll need to add the tax rate and then go back and apply it to your listings as described below.

If your shop is already open, go to Shop Manager > Finances > Payment settings. Then, select the Sales Tax tab.

If your shop is located in the United States, select a US state, zip code range, or zip code. If your shop is located in Canada, select a province.

Enter a tax rate in decimal format. For example, enter 8.125 if you want a tax rate of 8 1/8%.

Repeat steps 2-3 for any additional locations and tax rates you wish to collect.

Be sure to click Save.

After adding a tax rate to your shop, new listings you create will have the tax rate applied by default. We recommend checking your older listings, especially listings created before setting up a tax rate, to make sure these items are marked as taxable and that the tax rate is applied.

If you don't want to charge tax on an item, when creating or editing a listing, uncheck the box next to the item's price.

Sales tax is based on shipping location.

For instance, if you're in the state of California and you set a tax rate for California, a New York state buyer wouldn't be charged tax.

The rate will be applied to the most localized area you specify

You can set a rate both for the US state of California and a specific zip code within California, 90210. Buyers with shipping addresses in the 90210 zip code would be charged the rate for 90210; all other Californian shoppers would be charged the California rate.

If a buyer uses a coupon code, the tax will be calculated from the discounted price.

You can set tax rates between 1.0000% and 25.0000%.

While Etsy provides a means to apply taxes to your transactions, we do not warrant that these tax amounts will fully satisfy your sales and use tax reporting obligations. For a final determination on these matters, please seek assistance from your tax advisor.

Note: Depending on where you live, you may need to set a sales tax rate if you offer gift wrapping services. Read more here.

Most orders paid for with Etsy Payment process within 24 to 48 hours. Occasionally, processing can be delayed temporarily.

When a delay in processing happens, you'll receive an Etsy notification email. It will inform you that your order is currently in a processing state. You'll receive a separate confirmation email when it's complete. Pleasedon'tship your order until you've received this confirmation.

How to find your processing orders

While the order is still processing, it won't appear on your Orders page. Instead, you'll see a message that says, "You have processing orders."

To ensure that your payment processes, wait to ship the item until:

you receive an email confirmation that the order was processed, or

you see that the order has moved to your Orders page

If you have any orders that have been processing or in the processing state for more than 48 hours click Contact us at the bottom of this page and we can help out.

What happens if your sale can't be completed

If a salecan'tbe completed because of a payment issue, the item will go back up for sale in your shop and well let the buyer know.

Why are my payments delayed?

Deposits to sellers bank accounts could be temporarily delayed by:

An issue at Etsy

Etsys third-party service providers

A sellers bank

A sale that is still processing

For sales that are still processing, you'll receive an email from Etsy informing you that your order is currently in a processing state. You'll receive an additional confirmation email when it's complete.

I recently updated my bank information

Ifyou'verecently updated your bank details for Etsy Payments, we'll hold funds in your payment account for 5 days to protect your account from any possible misuse.

Once the 5-day hold has lifted, your funds will be disbursed according to the schedule you have selected for your payment account. You can also select Request it now in your payment account to deposit the funds into your bank account.

If you didnt recently update your bank information, get in touch with Etsy Support by clicking the contact link at the bottom of this page.

My account privileges were limited

If your account privileges are limited, then Etsy sent you an email letting you know. Youll need to reply so that we can help you resolve this issue.

Please check the email address associated with your Etsy account. If you have multiple accounts, be sure to check all email addresses.

If youre unable to locate this email, please contact us directly so that we can look into this further.

If you run an Etsy Shop and you use Etsy Payments, you have a credit card on file.

To update the credit card you have on file on Etsy.com:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Click Billing.

Click Edit under your card detailsorclick Add new cardunder Your cards.

Enter your card details.

Click Save.

To update the credit card you have on file from the Sell on Etsy app :

Open the Sell on Etsy app.

Tap More.

Tap Finances.

Tap Payment settings.

Tap the dropdown and select Billing.

Tap Edit or Add a new card.

Enter your card details.

Tap Save.

Note: If youre a seller with a bank account in Germany, Austria, and the Netherlands, youaren'trequired to have a credit card on file for Etsy Payments.

If you updated your billing card because an auto-billed payment failed, youll need to make a manual payment.

The bank account on file for Etsy Payments is the bank account where your available sales funds will be deposited, per your deposit schedule. Learn how to set up your deposit schedule.

To update your bank account:

On Etsy.com or the Sell on Etsy app, click theYour Account icon, then click Shop Manager. (If your shopisn'topen, learn how to update your bank account.)

Click Finances.

Click Payment settings.

Click Update next to Bank details. You may need to confirm your current bank information on file.

Enter your bank account information.

Click Save.

Onceyou'veupdated your bank account, your Etsy Payments funds will be on hold for five days to protect your account from any possible misuse.

For US bank accounts

A small test deposit should appear in your account within three to seven days. This is a courtesy to let you know that deposits are working properly. Once you see the deposit, no further action is required on your part. Wedon'tissue these deposits to bank accounts outside of the United States.

My new bank account is in a different country than my old account

If youre in the eurozone

If your current bank account is located in the eurozone of Europe and youre moving to another country within the eurozone, you can clickContact support at the bottom of this page to contact Etsy Support to update your bank to the new country.

If youre everywhere else

Its not possible to change to a bank account in another country.

The best option is to open a new Etsy shop. With your new shop, you can set your bank account to one in your current country. However, youcan'tmerge Etsy accounts or transfer information from your original shop to your new shop. This means that shop data, including listings, reviews, or sales numbers, can't be moved over to a new account. You can include the URL for your original shop in your new shop to display your reviews and sales numbers to shoppers.

How to update your bank account if your shop isn't open yet

To update your bank account if your shop isn't open yet:

On Etsy.com, click Your shop.

Choose the Get Paid tab.

Click Update bank details.

Enter your bank account information.

Click Save.

Learn more about opening your shop.

You can update the bank account for your shop in your Shop Manager.

To close your Etsy account:

On Etsy.com, click You.

Click Account settings.

Scroll down to the Close Your Account section.

Select a reason for leaving Etsy and add an optional comment.

Click Close Account.

Closing your account won't free up your email address, username, or shop name for re-use on a new account. Learn how to re-use your email address on a new account.

Make sure to leave any reviews for recent orders before closing your account. You can leave reviews by going to your Purchases and reviews.

Learn more about Etsys review system.

Idon'tsee the Close Account button

If you don't see the Close Account button, you may have an amount due on your statement or an open case reported in your shop. As soon as you settle your payment account and/or resolve your open cases, you'll be able to close your account.

How to open a new account with the same email address

If you plan to open a new account on Etsy with the same email address, you can change the email address on file with your current account before closing it. This way, you can use the email address again on your new account.

To change your email address on file:

On Etsy.com, click You.

Click Account settings.

Scroll down to the Email section.

Enter your new email address and your current password.

Click Change email.

After you change your email address, you can close your account. Then you can open a new account with your preferred email address.

Were sad to see you go!

If youre an Etsy seller, you may need to pay your balance before you close your account.

You can also permanently delete your account.

To cancel a purchase on Etsy:

Sign in to Etsy.com.

ClicktheYour Account icon.

Click Purchases and reviews.

Find the order you want to cancel.

Click Contact The Shop.

Request that the seller cancel the order and click Send.

Accepting your request is up to the individual seller. Submitting a cancellation request doesnt automatically cancel your order.

All items on Etsy.com are sold by independent sellers. Each seller has their own set of policies that you can find on their shop homepage. Check the shops homepage to see their cancellation policy.

How to cancel a purchase without an Etsy account

You can contact the seller by replying to the receipt email you received when you placed your order. Request that the seller cancel your order. The email receipt is from [email protected].

Accepting your request is up to the individual seller. Submitting a cancellation request doesnt automatically cancel your order.

If you want to create an account and cancel your order, find the receipt that was emailed to you after purchase. Click the order number, and you'll be taken to Etsy.com where you'll be prompted to create an account. Then, follow the instructions to cancel your order.

Who is the seller?

All items on Etsy.com are sold by independent sellers. Learn more about how Etsy works.

You can use Etsy Ads to advertise your products onEtsy, including in Etsy search results, and on Google.

Set up Etsy Ads

If you have feedback about Etsy Ads, let us know.

To set up Etsy Ads:

On Etsy.com, click theYour Account icon, then click Shop Manager.

Click Marketing.

Click Advertising.

Set your daily budget. This should be the maximum amount you're willing to spend to advertise your items per day(based on a monthly average of daily spend). The default minimum daily budget is $1.00.Choose a budget that youre comfortable investing in ads, because your entire daily budget may be spent each day.Remember that you can change your budget at any time.

Click Start advertising.

How to choose which listings to advertise

By default, all your current listings are advertised when you start an Etsy Ads campaign.Youcanchoose to edit or update which listings you want to advertise.

To stop advertising a listing:

From Advertising, click Change advertised listings.

Check the listings you want to advertise.

Click Save changes.

You can change which listings you advertise at any time. Be sure that the listings you advertise follow Etsys Advertising & Marketing Policy and Googles ads policy.

How to change your daily budget

To change your daily budget:

From Advertising, click Change budget.

Enter your new daily budget.

Click Save changes.

What determines the limit for my maximum daily budget?

There is a limit to how high you can set your daily budget. To determine the limit for your maximum daily budget, we take into account how much you spend on average, as well as your current payment status and payment history. We'll increase your maximum daily budget over time if you're consistently spending your full daily budget.

If you notice a drop in your maximum daily budget, it may be because you have an amount due. Paying your amount due will likely raise your maximum budget back up.

How am I charged for Etsy Ads?

Youre charged for an ad when its clicked. Your costs per click are summed for each day and added to your Payment account the next day.

How to view your Etsy Ads charges

Your charges for Etsy Ads are displayed under Budget spent on your Advertising page. Your Payment account is also updated daily with ads charges so you cansee how much you're spending on advertising.

To view ads charges on your Payment account:

On Etsy.com, click theYour Account icon, then click Shop Manager.

Click Finances.

Click Payment account.

You may see your most recent charges under Recent activities.

To see older ads charges, clickMonthly statementsat the bottom of the page. You can see the statement for the current month. To view additional statements, click See all monthly statements.

Why are some of my Etsy Ads charges more than my daily budget?

To make sure your ads get maximum visibility, Google may spend more than your daily budget on especially busy days and less on slower traffic days. Your ads charges will average out to your daily budget over the course of each month, so youre always within your budget.

How to turn off Etsy Ads

You can stop advertising specific listings,or turn off Etsy Ads completely.

To turn off Etsy Ads:

On Etsy.com, click theYour Account icon, then click Shop Manager.

Click Marketing.

Click Advertising.

ClickMore options.

Click Turn off advertising.

You can use Etsy Ads to advertise your products on Etsy, including in search results, and on Google.

You can issue a full or partial refund for an order in your Shop Manager. To refund an order:

On Etsy.com, clicktheYour Account icon.

Click Shop Manager.

Click Orders & Shipping.

Click the (ellipsis) icon next to the order you want to refund.

Click Issue a refund.

Select a Reason for issuing a refund and add an optional Message to buyer.

If you want to refund the entire transaction, click the box by Issue a full refund. If you want to partially refund the transaction, enter the Amount to refund next to the item.

Click Review refund.

Click Submit.

If the buyer paid through Etsy Payments, then youre done! However, if the buyer paid through another method, like PayPal without Etsy Payments, youll need to refund them through that payment method.

Can I refund an order through the Sell in Etsy app?

Yes, you can issue a full refund through the Sell on Etsy app. However, if you want to issue a partial refund, you need to use Etsy.com.

What can I issue a refund for?

You can issue refunds for any reason, including:

Any refund in accordance with your Shop Policies

If you agree to issue a refund to the buyer

If the buyer is overcharged for shipping

If the buyer forgot to apply a shop coupon

How do I pay for a refund?

If you use Etsy Payments, the funds for the refund are deducted from your Payment account. If your Payment account doesnt have enough funds to cover the refund, your credit card on file will be charged for the remaining amount. This charge will appear in your Payment account under Recent activities.

If you use another payment method, like PayPal without Etsy Payments, youll need to refund the order through that payment method.

Will Etsy refund my seller fees?

If you refund a buyer through your Shop Manager, your Etsy transaction and processing fees for the refunded transactions are automatically refunded to your Payment account. If you also canceled the transaction, your listing fees are automatically credited to your account.

When can I issue a refund?

If you use Etsy Payments, you can issue a refund after the payment is processed, and before 180 days after the payment is processed. After 180 days have passed, youcan'trefund an order through Etsy Payments.

If your shop has a refund policy that allows for refunds after 180 days, you can refund the buyer through a payment method outside of Etsy, such as PayPal. If you refund a buyer through another method after 180 days have passed since the date of the transaction, Etsywon'trefund your seller fees.

If a buyer requests a return or refund for an item, you can help them through Shop Manager.

How do I issue a refund?

On Etsy.com, click theYour Account icon.

Click Shop Manager.

Click Orders & Shipping.

Click the (ellipsis) icon next to the order you want to refund.

Click Issue a refund.If you want to partially refund the transaction, enter the Amount to refund next to the item.

After you issue a refund, you can also cancel the order.

How do I help a buyer with a return?

You should coordinate the return with the buyer, wait to receive the returned item, then refund the buyer for their order.

Purchase return postage on the website of your preferred carrier using your address as the destination and the buyer's address as the origin.

Download the label as a PDF.

Email it to the buyer, or send it as an attachment in a message on Etsy. Your buyer can then print the label and use it on their package.

Wait for the package to be returned.

Follow the instructions above to issue a refund for the order.

The buyer and Ican'tagree on the terms of a return

The buyer can open a case if youre unable to come to a resolution together. Etsy will stand behind your stated policies as long as they align with our policies.

Find the perfect thing on Etsy, but youre not ready to commit to creating an account? You can check out as a guest. You can purchase most items on Etsy without an account, with a few exceptions.

To check out as a guest:

Add an item(s) to your cart.

Click Cart.

Choose how youll pay.

Click Proceed to checkout.

Type in your email address and click Continue to checkout. Well send your receipt to this email address. This doesnt create an Etsy account for you.

If you have an Etsy account under that email address, youll be prompted to sign in.

Enter your shipping information.

Click Continue to payment.

Add your payment information.

Click Review your order.

Choose your shipping method and add an optional note to the seller.

Click Place your order.

You'll receive an email receipt for each shop that you purchased from. If you have a question for a seller, you can contact them by replying to the email receipt.

When your order ships, you'll receive a shipping confirmation email from Etsy. If the seller has provided a tracking number, there will be a Track your package link at the top of the email.

For buyers in the EEA

If you're in the EEA, which comprises the EU, Norway, Iceland, andLiechtenstein,you may be asked to authenticate your payment after you click Place your order.

To authenticate a payment, you'll need to respond to a prompt from your card issuer and provideadditional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

Im having trouble with my order

We encourage you to reach out to the seller directly if you experience an issue with your order. Sellers can solve most problems with orders. If you need to report a problem to Etsy, youll need to create an Etsy account and claim your order.

Learn how to claim your guest order.

Linking your guest purchase to an account

If you decide to create an account after you've completed your order, click the order number on your receipt. You'll then be taken to Etsy and prompted to register for an account. After you create an account this way, your purchase will be automatically linked to your new account.

If you already have an Etsy account associated with the email address that you purchased with, you can still link the order to your account. Click the order number on your receipt. You'll be prompted to sign in to Etsy, and your guest purchase will then be linked to your Etsy account.

If you can't find your receipt, or if you've created an account and your order isn't linked, get in touch with Etsy Support by clicking the contact link at the bottom of this page.

Note: The account you link your guest order to must have the same email address that you used for your guest order.

What do I need an Etsy account for?

You can purchase most items on Etsy without an Etsy account. There are a few exceptions to what you can do as a guest:

Purchasing a custom item

Purchasing an Etsy Gift Card

Redeeming and paying with an Etsy Gift Card or Etsy Credit

Purchasing an item from a gift registry

Paying with iDeal, Sofort, check, money order, or other

Leaving a review for an order

Reporting a problem with an order

Contacting the seller before placing an order (you can contact them after you order)

Yes! At Etsy, were working hard to give you the tools you need to successfully run your business, and to create the best buying experience on Etsy. Our in-house team of data scientists will often use experiments to test new ideas. Ecommerce is continually evolving, and we rely on data to develop new ways to bring more shoppers to Etsy and inspire them to make purchases.

Here are a few things to keep in mind:

Not all shoppers who visit a shop will see what were testing. This is because Etsy often displays experiments to a small percentage of shoppers.

We recommend not making changes to your shop in response to unannounced changes. These changes could be an experiment that might not result in a permanent change. If a change is permanent, Etsy may let you know how you can use this change to optimize your shop.

Learn more about Etsys approach to experiments.

Welcome to Etsy! We'd love to help you join our community.

Registration is free. Once you have a confirmed Etsy account, you'll be able to:

Add items to your favorites

Post in the community

Use Etsy's on-site messaging system.

To get started, follow these steps:

Step 1: Review Etsy's Terms of Use and Privacy Policy

Step 2: Click Register at the top of the site

Step 3: Fill out the form

Step 4: Check your email and click to confirm

You should see a confirmation email [email protected] within a few minutes. Click the button inside the email to confirm your account.

If you don't see the confirmation email:

Check to make sure that it hasn't ended up in your spam or junk mail folder

If you're using Gmail, check your Social and Promotions tabs

Add [email protected] to your email contacts and try sending the confirmation again: Resend your confirmation email.

Step 5: Sign in to Etsy

Go to www.etsy.com and click Sign in at the top of the site.

Whenever you're ready, add a profile picture and fill out your bio on your Public Profile page.

If you want to open a shop, click Open a shop at the bottom of the site.

If you have any trouble at all, get in touch with us by clicking the contact link at the bottom of this page. We'd be happy to help you.

We understand that you may want to keep your Etsy activity private. You can adjust your feed's privacy settings to fit your desired level of participation.

How to clear your recently viewed items

Your recently viewed items are only visible to you, but you can clear them at any time. To clear your recently viewed items:

Sign in to Etsy.com.

ClicktheYour Account icon.

Click Account settings.

Click Privacy.

Click Clear recently viewed listings.

Favorites, public vs. private

You can control whether your favorited items and shops are public or private on your Favorites page.

If your favorites are public: Members who follow you will be able to see your new favorite items and shops in their feeds.

If your favorites are private: Your favorites won't appear in other members' feeds, even if they follow you.

How to make your favorite lists private

Sign in to Etsy.com.

Click theFavorites icon.

Click on a Favorites List, like Items I Love or a custom list you created.

Click Edit in the upper right corner under your cart icon. Here you can chooseOnly I can see this list.

How to make your favorite shops private

Go to your Favorites page.

Click the Shops tab.

Click Edit on the right and choose Only I can see my favorite shops.

How to block a member

You can block someone who's following you from seeing your actions in their feed.

To block someone: Visit their profile page and click the Block link at the bottom left. Etsy won't notify the member.

To unblock a member: Visit their profile page and click Unblocktoward the bottom left.

Once you unblock a member, they'll have to follow you again to see updates from you in their feed.

How to change your email notifications

Bydefault, Etsy sends a notification when you have a new follower.

If you don't want to receive these emails:

Sign in to Etsy.com.

ClicktheYour Account icon.

Click Account settings.

Click Emails.

Uncheck the emails you don't want to receive.

ClickSave settings.

You can update your account settings, including your email address, notification preferences, and mailing address.

If youre unsatisfied with an order, you may be able to request a refund for your order depending on the shops policies. To request a refund, contact the shop :

Sign in to Etsy.com or open the Etsy app.

Click or tap theYour Account icon.

Click or tap Purchases and reviews.

Click Help with order next to the order youre interested in. On the Etsy app, tap the order youre interested in, then tap Help with order under your order.

Click or tap Message Seller.

In the textbox that appears, let the seller know that youd like a refund.

Click or tap the arrow icon or pressEnter to send.The seller will be notified of the new message and can respond.

Sellersaren'trequired to provide a refund unless stated in their shop policies. On the Help with order page, you can click or tapView shop return policy to check the shop policies.

What are shop policies?

Each seller on Etsy is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shops Returns & exchanges policy. You can find the shops policies on the listing page under Shipping & returns, or by clicking Policies and More information at the top of their shop homepage.

Specific questions about a shops policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesnt refund my order?

If the seller doesnt allow refunds, you may be able to open a case with Etsy. Cases can be opened if:

Your never received your order

Your order wasnt as it was described on Etsy

Learn how to open a case.

If you no longer sell an item, you can delete the listing from your shop. Deleted listingscan'tbe recovered. If you'd like to remove an active listing without deleting it permanently, you can deactivate the listing.

To delete your listing:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Listings.

Check the listing(s) you want to delete.

Click Delete at the top of the page.

You can use the search bar at the top of Etsy.com to look for items or shops.

How to search for items

Enter descriptive terms in the search bar to start your search. For example: rustic blue coffee mug, or custom charm necklace.

Search results are ordered by how relevant the items are to what you search for. You can change the order of your search results with the Sort by option above the search results.

Here are a few tips to help you search for items on Etsy:

Use multiple, descriptive terms in a search to narrow down the results. For example: "green knit scarf" will return fewer, more specific results than just "scarf."

Use a minus sign (-) in front of a word to exclude that term from your search. For example: "dress -red" will exclude any dresses tagged with "red."

How to filter results

On the left side of every search results page, youll see a list of filters to narrow down your results by:

Special offers, like sales

Category, like Home & Living or Art & Collectibles

Shipping, like free shipping

Shop location

Item type, either Handmade or Vintage items

Price

Color

Ordering options

"Ship to" country

How to search for items from local sellers

After you search for something, click Custom under Shop location. Type in your city, town, state, or country and select your location from the dropdown. Your search results will refresh and only show you items from shops in the location you chose.

How to search for shops

If you know the name of the shop, enter the exact shop name in the search bar. You'll be brought directly to the shop. You can also use the shop search page.

Entering this web address in your browser's address bar will also take you to a shop: https://www.etsy.com/shop/shopname. Replace "shopname" with the actual shops name.

If you know the shop owners name, you can search for them using people search.

Need help shopping on Etsy? Etsy has millions of items sold by millions of makers and curators around the world.

I have a question about an item

The seller is the best person to answer questions about an item. Click Message the Seller on an item listing page or Contact under the sellers photo on their shop homepage.

Im having trouble finding whatI'mlooking for

Enter descriptive terms in the search bar on the top of Etsy.com to start your search. For example: rustic blue coffee mug, or custom charm necklace.

You can change the order of your search results with the Sort by option above the search results.

On the left side of every search results page, youll see a list of filters to narrow down your results by.

Interested in selling on Etsy? Welcome!

This guide helps you through the first steps of opening your shop, shares tips on how to get a strong start, and provides resources for further guidance along the way.

Jump to a section:

Get to know Etsy

Open your shop

Finish your shop setup

Adding listings to your shop

Marketing, branding, and promotion

Manage your shop

Connect with the Etsy community

Get to know Etsy

Etsy is a unique marketplace for handmade items, vintage goods, and craft supplies. On Etsy.com, youll find a community of makers, small-business owners, and shoppers who all share a passion for uncommon and rare goods.

If youre new to Etsy, take some time to get to know us. Review our seller policies and learn about fees for selling on Etsy to make sure that selling on Etsy is right for you and your business.

Open your shop

Before you create your shop, sign in or create an Etsy account. Youll use this account to run your shop and to buy from other makers on Etsy. After creating your account, add your profile picture and bio to let other people in the Etsy community know who you are.

To open your Etsy shop:

Click Sell on Etsy at the top right of Etsy.com.

Click Open your Etsy shop.

Select your shop language, country, and currency, then click Save and continue.

Choose your shop name, then click Save and continue.

You need to complete the first step of opening your shop on a desktop web browser. Once your shop is open, you can manage your shop on the Sell on Etsy app.

Learn more about opening a shop.

Do I need a business license to sell on Etsy?

Etsy doesnt require sellers to have a business license to sell on Etsy.

However, when selling on Etsy you're required to follow any laws that apply to you as a small business selling online. If you have any questions regarding which laws apply to you, please contact a qualified professional.

Finish your shop setup

Onceyou'vesigned up to sell on Etsy, there are a few steps you need to take to complete your shop setup and prepare to start selling items. Like any online business, you should think through key factors in your selling workflow. Consider things like production time, policies, and your plan for shipping.

Key shop elements to address:

Banner and shop logo: Upload clear photos that represent the style of your brand and make a strong first impression on shoppers.

Shop announcement: Share a brief welcome message with shoppers.

About section: Upload videos or photos and share the story behind your products, how your business came to be, and what your vision is for your brand. Learn how to craft a great About section.

Shop members: Introduce any other members of your team or people you collaborate with.

Shop policies: Outline all your policies for shipping, returns, exchanges, payments, custom items, or any other guidelines that are important for shoppers to know before they make a purchase.

Add listings to your shop

Onceyou'vecompleted all your shop sections, you are ready to start adding products to your Etsy shop. When you add a product to your Etsy shop, we call this a listing. Learn how to list an item.

Marketing, branding, and promotion

A marketing strategy is key to the success of your Etsy shop. Marketing will help new customers find your products, lets you existing customers up to date with the latest with your shop, and can lead to an overall rise in sales.

Tips for getting started with marketing:

Make sure youre optimizing your shop for Etsy search. Make sure to add your location so that your shop can be found in local searches.

Link your shop to your social media accounts so you can easily craft posts about your business.

Consider marketing your shop through paid advertising.

Consider offering discounts to incentivize shoppers to buy with sales and coupons.

Find a local craft fair or market where you can sell your goods.

Join the Etsy community and teams where you can network with sellers and shoppers.

Manage your shop

Afteryou'velisted your items in your shop, there are other factors to manage as your business develops and grows.

Tips for managing your shop:

Make sure you follow customer service best practices so youre qualified for Etsys Seller Protection Policy.

Learn what to do when you make your first sale.

Read about Etsys Review system.

Manage your shop on the go using the Sell on Etsy app.

Take a break from your shop when needed.

Connect with the Etsy community

You can get great tips and shop critiques from other Etsy sellers in the Forums. Or, consider joining or starting a team.

Questions about setting up your shop?

Explore our Beginner's Guides and the Seller Handbook to help you get started on Etsy. You can also connect with other sellers in the Etsy Community.

Ask the Community

You can purchase and print USPS shipping labels directly from your Etsy shop.

To buy USPS shipping labels from Etsy, you must be based in the US and accept either Etsy Payments or PayPal. Labels can be purchased for both domestic and international addresses.

Jump to a section:

Shipping label costs

Available shipping services

Refunds and Claims

How much do shipping labels cost?

There are no additional fees, outside Etsys normal fees (i.e. transaction fee ), from Etsy to use USPS shipping labels. The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. When purchasing a USPS shipping label on Etsy.com, you can preview its cost after you add the package details.

The cost of each purchased shipping label will appear separately in your account.

Available shipping services

Etsy and the USPS offer a selection of methods for sending parcels and tubes to both domestic and international addresses, as well as lettermail and flats for domestic addresses. Some methods that are available come with insurance coverage included and shown at time of purchase.

For sending items within the US, you can choose:

Includes $100 insurance: Priority Mail and Priority Mail Express

Doesnt include insurance: First Class Package Service, Media Mail (restrictions apply), and Parcel Select Ground

Depending on the international destination, we offer:

Includes $200 insurance: Priority Mail International and Priority Mail Express International

Doesnt include insurance: First-Class Mail International

When you purchase an international shipping label, the necessary forms will be provided to you.Its your responsibility to ensure the required information is completed.

Learn more about what can and cannot be sent in the mail.

Refunds and Claims

If you bought a label by accident or no longer need it, you can request a refund for unused, unscanned labels within 10 days of purchase. You can purchase a new label at a later time. Learn how to request a refund for a shipping label.

For refunds related to late delivery when using Priority Mail Express, you may be able to file a claim directly with USPS. You may also be able to file a claim if your package was automatically insured.

If you insured your package through Shipsurance, learn how to file a claim.

Questions about shipping?

Ask the Community

You can leave a review or report a problem after the date your order should arrive. This date is listed on your Purchases page:

Leave a review or report an issue on [ the date your order should arrive ]

After the date your order should arrive, you have 100 days to leave a review or open a case.

If you need to speak with the seller about a problem before the date your order should arrive, you can contact them on Etsy.

Answer questions about your order:

Wheres my order?

How to contact the seller

How is the date when I can leave a review determined?

I have a problem with my order before my estimated delivery date

Wheres my order?

You can track your order on Etsy.com. To track your order:

On your Purchases and reviews page, find your order.

Youll see the shipping status to the right of your order:

Not Shipped: The seller hasnt shipped the order yet or didnt update the order on Etsy.

Shipped: The seller marked the order as shipped.

In Transit: The seller added a tracking number and the package has left the shipping facility.

If your order hasnt been shipped yet, youll get an email when the seller marks it as Shipped.

Contact the seller if you have questions or concerns about when your order should arrive.

Learn more about tracking your order.

How to contact the seller

All items on Etsy are sold by independent sellers. If you have questions about your order, you can contact the seller.

From your Purchases and reviews page, click or tap the Help with order button for the order you are interested in. Then, click or tap the Message seller button.

Sellers on Etsy handle their orders and set their shop policies. Each seller has a different way of handling shipping, returns, and exchanges for their business. On the Help with order page, you can click or tap View shop return policy to check the shop policies.

If youdon'thave an Etsy account, contact the seller by replying to the receipt that was emailed to you after purchase. If youcan'tfind the receipt email, try checking your spam or junk mail folders in case it ended up there.

Learn more about contacting the shop.

How is the date when I can leave a review determined?

The date your order should arrive is determined by the orders processing time plus shipping time:

Processing time

Sellers can specify a processing time for items they sell. The processing time can vary from 1 day to several weeks. If the seller specified a processing time, you can see that on the item listing page under Shipping and returns. Youll see Ready to ship in XX days. The number of days is the processing time.

One item in an order: We use the longest processing time for an order. If the processing time for your item is a range, like 3-5 weekdays, the longest amount of time is used for case and review eligibility. In this case, we use 5 weekdays.

Several items in an order: We use the longest processing time for any item in your order.

No specified processing time: We use a 5-weekday processing time.

Shipping time

If your order has delivery tracking, your case and review eligibility is dependent on when the carrier marks your order as delivered.

If your order doesnt have delivery tracking, we use estimates for shipping time:

Domestic orders: 4 weekdays

International orders: 10 weekdays

I have a problem with my order before my estimated delivery date

If you have a problem with you order, you can reach out to the shop at any time. On the Purchases page, click Contact The Shop next to the order.

Learn more about contacting the shop.

You may qualify to receive a 1099-K form if you meet certain profit and sales thresholds. Depending on which state youre located in, your requirements may vary. If you receive a 1099-K form, Etsy is required to send a copy of the same form to the IRS and/or the tax authority of your state.

If youaren'ta US seller andaren'tpaid in USD, youwon'treceive a 1099-K from Etsy.

Jump to a section:

Federal IRS Requirements

State Requirements

What is a 1099-K form?

When will I get my 1099-K form?

How to sign up for electronic delivery of your 1099-K form

Federal IRS Requirements

Etsy is required to issue a 1099-K form to you and the IRS if you meet both of these requirements:

You had $20,000 USD in sales through Etsy Payments during the calendar year.

You received 200 or more payments through Etsy Payments over that same period.

If you meet both these thresholds, Etsy will email you towards the end of the calendar year to ensure that your taxpayer information and mailing address are correct.

If you run multiple Etsy shops:

If you run multiple shops as the sole proprietor, the sales across all your shops will be combined to determine whether you have met the reporting thresholds. You are required to have the same taxpayer information on each of your shops. If your combined shop totals qualify, you will receive a separate 1099-K for each shop.

State Requirements

If you are located in Massachusetts or Vermont, you will receive a 1099-K form if:

You have $600 or more in sales through Etsy Payments in a calendar year

If you also meet both the $20,000 in sales and 200 payments federal IRS thresholds, that information will also be reported to the IRS as well as the state tax authorities for Massachusetts and Vermont. You will still only receive one 1099-K form per shop from Etsy if you qualify based on state and IRS requirements.

What is a 1099-K form?

Etsy, like other marketplaces, is required by US law to send out a 1099-K tax form.

A 1099-K form from Etsy reports the total gross sales income you received through Etsy Payments during the last calendar year. Gross sales includes all of your sales shipping, refunds, card processing fees, sales tax applied using the sales tax tool, and even canceled orders.

Dont worry, though you only pay taxes on your profit (gross sales minus expenses including Etsy fees and deductions). For more information on this, check out this Seller Handbook post.

For purposes of the 1099-K tax form, the following payments are not considered "Etsy-processed payments":

Payments processed through your own PayPal account

Checks

Money orders

Bank transfers

Other alternative payment methods

While Etsy is not able to provide tax advice to our sellers, our goal is to help you understand and navigate these requirements. We want to make dealing with taxes as easy as possible.

When will I get my 1099-K form?

Etsy will mail out 1099-K forms or have forms available to download for qualifying sellers by the end of January. Beginning with 2018 forms, you can sign up for electronic delivery of your 1099-K form.

If you believeyou'vemet the 1099-K requirements through Etsy Payments within the calendar year but havent received a 1099-K form in the mail by the end of February, you can sign up for electronic delivery or click Contact us at the bottom of this page.

You should also ensure that you have the correct taxpayer details, including the most up-to-date mailing address, on file with your shop. Learn how to update your taxpayer details.

How to sign up for electronic delivery of your 1099-K form

To sign up for electronic delivery:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Taxpayer ID.

Click Sign up for an electronic 1099-K.

To download your e-form, click Download 1099-K (2018). Your e-form will download as a PDF file. Dont leave the page until the download is complete.

Electronic deliverywon'tbe available for forms from before the 2018 tax year.

If you opt in for electronic delivery, youwon'treceive a paper 1099-K form in the mail. If you want to receive a paper copy in addition while signed up for e-forms, click Contact us at the bottom of this page.If youdon'topt in, youll receive a paper 1099-K form in the mail.

Youll remain opted in to electronic delivery until you opt out. That means that if you qualify for a 1099-K next year, youll receive your 1099-K form electronically unless you opt out. To opt out, click Opt out of electronic delivery on the Taxpayer ID page.

I need to update the taxpayer information on my 1099-K e-form

The deadline for 2018 taxpayer information changes was March 1st, 2019. If you need help, click Contact us at the bottom of this page.

Learn more about updating your taxpayer information for 2019.

How do 1099-K e-forms work if I run multiple Etsy shops?

If you run multiple Etsy shops, you need to sign up for and download your 1099-K e-form for each of your Etsy shops.

Etsy will mail out 1099-K forms or have forms available to download for qualifying sellers by the end of January. If you didn't opted in for electronic delivery, you can expect the mailed form to arrive by mid-February.

You may qualify to receive a federal 1099-K form if:

You had $20,000 USD in sales through Etsy Payments during the calendar year.

You received 200 or more payments through Etsy Payments over that same period.

You may qualify to receive a Massachusetts or Vermont 1099-K form if you have $600 or more in sales through Etsy Payments in a calendar year.

How do I sign up for electronic delivery of my 1099-K form?

On your Taxpayer ID page, click Sign up for an electronic 1099-K.

Once 1099-K forms are available, you can click Download 1099-K (2019) on your Taxpayer ID page. Your e-form will download as a PDF file. Dont leave the page until the download is complete.

If you opt in for electronic delivery, youwon'treceive a paper 1099-K form in the mail. If you want to receive a paper copy in addition while signed up for e-forms, click I still need help to contact us.

If youdon'topt in, youll receive a paper 1099-K form in the mail.

If you run multiple Etsy shops, you need to sign up for and download your 1099-K e-form for each of your Etsy shops.

What do I do if my taxpayer information is incorrect?

If you need to make changes to your taxpayer information, please do so as soon as possible. The last day to edit your taxpayer information is December 31, 2019.

Update your taxpayer ID information

What if I have more than one shop?

If you run multiple shops as the sole proprietor, the sales across all your shops will be combined to determine whether you have met the reporting thresholds. You are required to have the same taxpayer information on each of your shops.

If your combined shop totals qualify, you will receive a separate 1099-K for each shop.

How is the total on my 1099-K calculated?

You 1099-K total is your gross sales income.To reconcile your 1099-K form, you can download your Etsy Payments CSV file and view the gross column.

Your total gross sales income from Etsy Payments is reported on the 1099-K form without subtracting expenses, such as (not a complete list):

Fees

Refunds

Shipping costs

Sales tax collected by you

While we are required to report gross income on your form, it remains your responsibility to determine what, from your total amount earned, to report as taxable income on your income tax return. You pay taxes only on your profit (in other words, gross sales minus expenses and deductions).

Taxes collected by Etsy from your buyers are not reported on the 1099-K form we issue.

Please take a moment to read our Terms of Use and Privacy Policy.

You can download the Sell on Etsy app for iPhone and iPad here. If you already have the app, be sure its up-to-date to get all the newest features.

Sell on Etsy is designed for devices running iOS 10.3 or above to be a seller-only mobile experience.

Sell on Etsy is also available for Android. Learn more.

The app is divided into the following sections:

Dashboard

Your Dashboard has two subsections.

Shop overview is a quick way to see your orders, unread messages, listings, and stats.

Recent activity displays recent shop and listing favorites, incoming orders, and new reviews.

Stats

Stats gives in-depth data about your traffic, listings, and customers to help you make the most of your shop. Learn about Stats here.

Orders

The orders section is divided into Open Orders and Completed Orders. Here you can mark an order as shipped, add tracking details, print receipts, contact the buyer, process a refund, and add a private note to your orders.

Note: Only full refunds can be processed within the Sell on Etsy app for any Etsy Payments transaction. To issue a partial refund, sign in on Etsy.com.

A badge with the number of open orders will appear next to Orders on the navigation menu.

Messages

This section allows you to read, respond, or create new messages with members.

The saved replies feature on the app allows you to save commonly used phrases when communicating with other members.

You can access saved replies from a Message using the Saved replies button.

More

Listings

This section allows you to add and manage listings, add listing variations, renew expired listings, edit listing photos, add info on any production partners you work with, add and edit attributes, and search your items by keywords or filters.

Your shop

Preview how your shop will look to buyers on the Etsy shopping app.

Reviews

Here youll see all the reviews your shop has received. Youcan'trespond to reviews from the app, but if you respond to a review on Etsy.com, that response will appear here.

Finances

Thesetwo sections can help you manage your shop's finances right in the app:

Payment account - You can see how much has been spent on fees, review your monthly fee statements, check how much is available for deposit, and look at your recent Etsy Payments order activity.

Payment settings - Adjust your deposit schedule, update payment methods, and update or add a billing credit card here. If you're a US-based seller, you can also view your sales tax settings from this section.

Social media

Share important milestones, promotions, and other shop updates to social media. These photos may relate to you, your items, or your shop as a whole. Learn more.

Teams

This section allows you to access the Etsy teams you participate in, explore and post in threads, and search for and join new teams.

Settings

Here youll see Shop settings and App notifications.

In Shop settings, you can add and edit information about your shop. The areas you can edit are:

Shop title: This is a one-sentence summary of your business.

Shop announcement: Post an optional message to alert buyers to important information, such as sales or changes to your product line.

Message to Buyers: This is a message that will be included in your buyers' receipts.

Rearrange your shop: If you have more than one active listing, tap on a listing image to select it and tap again where you want to place it.

About: Use your shop's About section to tell the story of your business, display shop photos, and introduce all the members of your shop.

Shop policies: Let your buyers know how you run your business, whether you accept refunds or exchanges, which payment methods you accept, your shipping and processing times, and any other important information. This Help article further explains what kind of information you should include in your policies.

Vacation mode: When you need to take a break, turn on vacation mode and leave a message letting your buyers know. Learn more about vacation mode.

In App notifications, you can edit your preferences for when the Sell on Etsy app sends you push notifications.

Help

Here youll find links to the Seller Handbook and Etsy policies.

Account

Here you can view and edit your public profile, switch between your accounts, add another account to use the app with, and sign out.

Questions about your shop?

Ask the Community

A production partner is a company or individual (whos not part of your Etsy shop) that helps physically produce items based on your own, original designs. Examples of production services include, but are not limited to: fine art and apparel printing, 3D-printing, cutting, sewing, casting, plating, and engraving.

Production partners do not include your own shop members or suppliers from whom you source ready-made products to resell.

Handmade items produced with a production partner must abide by our Handmade Policy. We require sellers using production assistance to transparently share this information on the applicable listings.

Some reasons that you might work with a production partner include:

Youdon'thave the equipment or technical ability to manufacture items you have designed.

Your business is growing, and you need help keeping up with the quantity of orders that you are receiving.

Learn more about Etsys ethical expectations for sellers who work with production partners.

How to add a production partner

There are several ways to add a production partner:

While adding or editing a listing, you can add a production partner in the Production partners section.

In the Listings section of Shop Manager, select at least one listing and choose Editing options, then Change production partners.

You can also create production partner profiles in the production partner manager :

In Shop Manager, click Settings.

Click Production partners.

Select Add a new production partner and fill out a form telling Etsy and the community about your partnership. The information not marked Private will be shared publicly in your shop.

Next to Production partner, enter your partners business name. Etsy requires that you disclose the business name, but you can choose to keep this private in your shop. In that case, you will enter a public title (such as Apparel printer) that describes what kind of business they are.

Enter your partners city, state, province, etc. As you type, select from the list that appears.

In the About production partner field, describe how you work with them. This public information can include why you chose this partner and the types of services that they provide for you.

The answers you select in the About your partnership dropdown menus are only for Etsys internal use. Thesewon'tshow up publicly in your shop or listings.

Preview how this will look on your shops About Section. Your partners business name or descriptive title will appear along with their location and the About your partnership description.

The About your partnership descriptionwon'tappear on linked listings, but your partners location and business name or descriptive title will.

How to remove or edit a production partner from your listings

You can edit or remove a production partner in several ways:

Click Listings in Shop Manager. Click a listing and you can de-select a production partner from an individual listing.

Select the listings you want to edit from the Listings page. Click Editing options, then Production partners. De-select the partner and click Update.

In the Production partners manager, click Edit or the X on the right of the partner. These changes will automatically be reflected on all linked listings.

On the Sell on Etsy app, production partner profiles can only be edited while adding or editing a listing. You can access the other editing tools on a computer or mobile web browser.

Idon'thave a production partner

Youdon'tneed to disclose a production partner if you are making your own items or selling qualifying vintage or craft supply goods.

If the listing editor requires you to add a production partner but youdon'thave one, review Etsys Seller Policy to make sure that your items meet our guidelines.

Production partners only apply to items that you are designing, then having made with production assistance. Production partnersdon'tapply to items that you or your shop members physically make or to products that you are not personally designing.

After you disclose your production partners

If Etsy has any questions about your production partner disclosures, we may reach out to you directly over email for more details. Otherwise, no further action is required.

If we need more information, we may ask about:

Your design process

The production process used to create your items

How you work and communicate with your production partner

In order to make sure that your items and shipping details are accurately represented to buyers, you will also want to:

Update your listings shipping locations to accurately reflect if they are shipping from a production partners location

Fill out your shops About Section to tell the story of how you design and create your items

If youcan't open a case, it may be too early or too late to open a case for your order, or you ordered as a guest. Generally, you can open a case after your order estimated delivery date. After this date, you have 100 days to file a case. Learn more about when you can open a case.

If you ordered as a guest, you first need to claim your order. Then you can open a case.

Learn about Etsys case system.

I need to report a problem with an order now, what can I do?

You can report a problem to the seller at any time.The seller should be able to solve most problems with your order.

Whats the estimated delivery date for my order?

To find the estimated delivery date for your order:

On Etsy.com, clicktheYour Account icon.

Click Purchases and reviews.

Locate the order that you want to open a case for.

Next to each order, youll see Leave a review or report an issue on [date]. The date will vary depending on when you placed the order, what the processing time is, and where its shipping from.

After this date, you have 100 days to open a case with Etsy.Once the option to open a case expires, youcan'topen a case.

Before opening a case, contact the seller to work toward resolving the problem. Learn more about Etsy sellers.

How is my estimated delivery date determined?

Your estimated delivery date is determined by the orders processing time plus shipping time. This varies by how many items you ordered and how they were shipped.

What happens if I purchase a shipping upgrade?

Purchasing a shipping upgrade doesnt affect an orders case eligibility date, but it may affect the order's estimated delivery date. If you purchase a shipping upgrade, your original estimated delivery date determines your case eligibility.

Learn about how the estimated delivery date is determined for different processing and shipping times:

Situation

Eligible timing for opening a case

If the order has delivery tracking

You can open a case as soon as your order is marked as delivered by the carrier.

Ordered one item with a specified processing time

You can open a case once the longest time in the processing time for your item, plus shipping time, has passed. If the processing time for your order is a range, like 3-5 business days, the longest amount of time is used for case eligibility. In this case, we use 5 business days.

Ordered items with different processing times

You can open a case once the longest processing time for your items, plus shipping time, has passed. Your ability to open a case for that order will be based on the longest processing time.

Items without specified processing times

You can open a case once the 5-weekday processing time, plus shipping time, has passed.

If the order is shipped domestically

You can open a case once the processing time plus an additional 4-weekday shipping time has passed.

If the order is shipped internationally

You can open a case once the processing time plus an additional 10-weekday shipping time has passed.

For example: An items processing time is 3-5 days, and is shipping within the US. You order the item on September 1. You can open a case on September 9. This includes 5 days for processing time and 4 days for shipping time from the day your ordered this item.

If your order is from a seller who is suspended from selling on Etsy, you may be eligible to open a case before your estimated delivery date.

If your account privileges were permanently suspended due to a policy violation and youd like to continue selling on Etsy, you may file an appeal with Etsy.

To file an appeal:

Click Contact support at the bottom of this page. Youll be prompted to sign in to your Etsy account.

Select My Account, then Reopening a Suspended Account.

Write a detailed message, including:

A description of your business history with Etsy

What factors led to your suspension

Your plan to remediate the issues in your account

Details about how the items you sell fit within Etsys policies

What happens after I file my appeal?

A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to several weeks to receive a decision.

Submitting an appeal doesnt guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.

What happens if my appeal is unsuccessful?

If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement. We encourage you to be transparent and forthcoming with any details requested during the appeals process, as it is a sellers final chance to potentially reopen their business on Etsy.

Who can appeal a suspension?

Appeals may only be filed after account privileges are permanently suspended. Filing an appeal is not necessary for issues that are considered in progress, such as non-delivery or not-as-described cases. Appeals filed for accounts with unresolved issues (such as open cases or unpaid balances) will not be reviewed until those matters are resolved.

Learn how to resolve a case with a buyer.

Suspensions for multiple policy violations, or those issued by our Legal team are not eligible for appeals (i.e., repeat notices of intellectual property infringement).

Learn more about legal-related violations.

When start using Etsy Payments, we need to verify your identity. This helps Etsy protect both you and the overall safety of the marketplace.

If wecan'tverify your identity from the information you gave us when you signed up for Etsy Payments, youll be asked for additional information to confirm your identity.

To verify your identity for Etsy Payments:

First, make sure that you entered all your personal and financial information on your Etsy Payment account. To check on your information:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Under Payments, click Update next to Bank details. Check that your bank details are correct and click Save new details.

Click Address and check that your address is correct.

Next, scan or photograph your government-issued ID. This can be one of the following:

A valid drivers license

A valid government-issued photo ID

A valid government-issued passport

The information on the document must correspond with the information provided during shop setup.

The copy must contain your full name, date of birth, and expiration date. If any of this information is on the back of your ID, you will need to upload a copy of both the front and back of your document.

Make sure the image or images of your documents are clear and legible. If they're not, we may ask you upload a better version.

Then, upload the image of your documents.

Finally, confirm your personal information again in your payment account and add a debit or credit card to your shop, which is a requirement for most Etsy shops:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Click Billing.

This information allows us to turn on Etsy Payments for your shop once we've approved your documentation.

Please take a moment to read our Terms of Use and Privacy Policy.

Sell on Etsy is designed to be a seller-only mobile experience for devices running Android 5.0 (Lollipop) and above.

Download Sell on Etsy from the Google Play Store here. If you already have the app, be sure its up-to-date to get all the newest features.

The Sell on Etsy app is also available for iOS. Learn more.

The app is divided into the following sections:

Dashboard

Dashboard is divided into two subsections:

Overview is a quick way to see your orders, unread messages, listings, and stats.

Activity displays recent shop and listing favorites, incoming orders, and new reviews.

Stats

Stats gives in-depth data about your traffic, listings, and customers to help you make the most of your shop. Learn about Stats here.

Orders

The Orders section is divided into Open and Completed. You can mark an order as shipped, add tracking details, print receipts, contact the buyer, process a refund, and add a private note to your orders.

Note: Only full refunds can be processed within the Sell on Etsy app for any Etsy Payments transaction. To issue a partial refund, sign in on Etsy.com.

A badge with the number of open orders will appear next to Orders on the navigation menu.

Messages

This section allows you to read, respond, or create new messages with members.

The saved replies feature on the app allows you to save commonly used phrases when communicating with other members.

You can access saved replies from a Message using the Saved replies button.

More

Listings

This section allows you to add and manage listings, add listing variations, renew expired listings, edit listing photos, add info on production partners if you work with any, and search your items by keywords or filters.

Note: You can also edit your attributes for items that are craft supplies here. To add attributes to other listings, we recommend that you do so from your computer or your devices web browser.

Your shop

Preview how your shop will look to buyers in the Etsy shopping app.

Reviews

Here youll see all the reviews your shop has received. Youcan'trespond to reviews from the app, but if you respond to a review on Etsy.com, that response will appear here.

Finances

Thesetwo sections can help you manage your shop's finances right in the app:

Payment account - You can see how much has been spent on fees, review your monthly fee statements, check how much is available for deposit, and look at your recent Etsy Payments order activity.

Payment settings - Adjust your deposit schedule, update payment methods, and update or add a billing credit card here. If you're a US-based seller, you can also view your sales tax settings from this section.

Social media

Share important milestones, promotions, and other shop updates to social media. These photos may relate to you, your items, or your shop as a whole. Learn more.

Teams

This section allows you to access the Etsy teams you participate in, explore and post in threads, and search for and join new teams.

Settings

Here youll see Shop settings and App notifications settings.

In Shop settings, you can add and edit information about your shop. The areas you can edit are:

Cover photo: This is an image that appears at the top of your shop on Etsy.com and on the Etsy shopping app.

Shop title: This is a short summary of your business.

Shop announcement: Post an optional message to welcome buyers to your shop or alert buyers to important information, such as sales or changes to your product line.

Message to buyers: This will be included in your buyers' receipts.

Rearrange your shop: If you have more than one active listing, tap on a listing image to select it and tap again where you want to place it.

About: Use your shop's About section to tell the story of your business, display a shop video, shop photos, and introduce all the members of your shop.

Shop policies: Let your buyers know how you run your business, whether you accept refunds or exchanges, which payment methods you accept, your shipping and processing times, and any other important information. This Help article further explains what kind of information you should include in your policies.

Vacation mode: When you need to take a break, turn on vacation mode and leave a message letting your buyers know. Learn more about vacation mode.

In App notifications, you can edit your preferences for when the Sell on Etsy app sends you push notifications.

Help

Here youll find links to the Seller Handbook and Etsy policies.

Account

Here you can view and edit your public profile, switch to another one of your shops, and sign out.

To add another shop to your account:

Tap the More icon at the bottom right.

Tap Account to open the account menu.

Tap Add account.

Enter your sign in information and tap Sign in.

Additionally, Etsy provides a Stats Dashboard widget for Android users who have downloaded the Etsy for Android app or the Sell on Etsy app on their phones or tablets.

The widget provides an overview of your views, orders, and revenue for a given time period. Tapping on any of these options will redirect you to the app for a more detailed view.

Questions about your shop?

Ask the Community

Key metrics

Visits

The number of people who looked at your shop or listings

Orders

The total number of orders sold in your shop (not the number of items sold)

Revenue

Your gross sales: the total sales of all your orders, minus your shipping and tax costs

Conversion rate

The percentage of visitors to your shop that make an order and is calculated by Conversion Rate = Number of Orders / Number of Visits.

Conversion Rate is one of the most important metrics for growing your business, and can be affected by many things, like photo quality, price, reviews, listing titles and description, and shipping & return policies.

Listing views

The number of times people looked at your listings

Year over year (YoY)

A comparison of how your metrics are performing between a selected time frame and that same time frame the year before

Listing views per visit

The ratio of total views to visits. This shows on average how many listings people look at when they visit your shop.

Traffic sources

Etsy search

Visits from people searching on Etsy. This doesnt include Etsy Ads promoted in Etsy search or search traffic in the Etsy app. You can also see what search terms people are using to find your listings.

Etsy app and other Etsy pages

Visits from people browsing the Etsy App or on pages on Etsy.com (excluding Etsy search).

App pages include visits to your listing or shop through any page of the App, from Etsy search, favorites and Etsy Ads clicked in the app.

Other pages on Etsy.com include category pages, the home page, Editors' Pics, favorites, forums, and more.

Etsy marketing & SEO

Visits from traffic through Etsy funded marketing or search engine optimization to drive more traffic to your shop from external channels.

Social Media

Visits from Instagram, Facebook, Pinterest and other social media websites through your personal accounts, organic sharing on social media, as well as Etsy funded social media marketing campaigns.

Advertising

Visits from ads in Etsy search and on Google. This doesn't include visits from ads on the Etsy app. All app activity is included in the Etsy app and other Etsy pages traffic source.

Direct & other traffic

Visits from people who typed your shop URL into their browser, bookmarked your page, clicked a link in an email, instant message, blog, news article, or any other website that sent traffic to your shop.

Time frames

Today

Midnight to the current time

Yesterday

Midnight to midnight yesterday

Last 7 Days

The last 7 days including today

Last 30 Days

The last 30 days including today

All time

Data going back to January 2013

Learn more about Shop Stats.

You can buy most items on Etsy without creating an account. If you purchased an item as a guest, and want to create an account, you can claim that order.

You need to create an Etsy account and claim your order if you want to open a case with Etsy.

To claim an order you purchased as a guest:

Open your email inbox.

Locate the email receipt you received when you placed your order. This email is sent from [email protected].

Click the order number in the first line of your receipt.

Follow the steps to sign in or create an Etsy account.

Your order is automatically connected to your new Etsy account.

Note: The account you link your guest order to must have the same email address that you used for your guest order.

If you have an issue with an Etsy order, get in touch with the seller first. You can contact the seller by replying to the receipt email that was sent to you after your order was placed.

If youcan'tfind your email receipt

First, check your spam or junk mail folders to see if the receipt ended up there. You can also search your email inbox for emails from [email protected].

If youcan'tfind it, click Contact support at the bottom of this page to get in touch with Etsy Support.

With your payment account, your Etsy Payments sales funds can be deposited if your Current balance is positive. Your Current balance is your sales funds minus your shop fees. This means that if you owe any fees for your Etsy shop, those fees are deducted from your sales funds, and your amount Available for deposit is your sales funds minus your fees. Learn more about your payment account.

If you run your shop from a country thatisn'tyet supported by Etsy Payments, your fees aren't subtracted from your sales funds and will be an Amount due each month.

If youre not receiving a deposit after making a sale with Etsy Payments, check each of these issues:

Your fees are greater than your sales

You don't have a valid credit or debit card on file

You don't have a valid bank account on file

Your funds aren't scheduled to deposit yet

Your fees are greater than your sales

If you owe more fees for your Etsy shop than you made in sales, youwon'thave funds Available for deposit. This means that your Current balance is negative.

To check your Current balance:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment account.

Under Recent activity, youll see your Current balance. This is your sales minus your fees. If this balance is positive, youll see an amount Available for deposit.

Learn more about how fees work with Etsy sales.

Youdon'thave a valid credit or debit card on file

To receive your Etsy Payments funds, you need a valid credit or debit card connected to your account.

To update the credit card you have on file on Etsy.com:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Click Billing.

Click Edit under your card details or click Add new card under Your cards.

Enter your card details.

Click Save.

Shops based in Germany, Austria, or the Netherlandsdon'tneed to add a credit or debit card.

Youdon'thave a valid bank account on file

To receive your sales funds, you need to have a valid bank account connected to your shop.

To update your bank account on file:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Next to Bank details, click Update.

Enter the number of your bank account on file and click Confirm bank account.

Enter your new bank information.

Click Save.

Your fundsaren'tscheduled to deposit yet

If you're a new seller, for your first 90 days, your funds will be Available for deposit 3 days after a sale. When the 90-day period ends, Etsy Payments orders will become Available for deposit the next business day.

You can set up a deposit schedule for your available funds. If the date of your next deposit hasnt occurred yet, you can wait for that date, or click Request it now under your amount Available for deposit.

To manage your deposit schedule:

Sign in to Etsy.com.

ClicktheYour Account icon, then click Shop Manager.

Click Finances.

Click the Payments Settings.

Under Deposit schedule, choose daily, weekly, biweekly, or monthly deposits.

The daily deposit schedule requires that a minimum deposit amount be met before the funds can be deposited. This minimum amount varies by country.

Your payment account balance is deposited based on your deposit schedule and can take a few days to reach your bank account.

If youre not seeing your deposit when youd expect to:

Check your current balance

If your current balance is negative, youwon'treceive a deposit. This means that owe more fees for your Etsy shop than you made in sales.

If your current balance is lower than you expected, check your Recent activities in your Payment account. Etsy fees as well as charges for shipping labels or Etsy Ads are taken out of your balance.

Check your current balance

Check your card on file

To deposit your Etsy Payments funds, you need a valid credit or debit card connected to your account. Check that your card on file is correct and that youdon'thave an Amount due to be paid from this card.

If you have an overdue charge, you need to manually pay that charge after you update your card.

Update your card on file

Check your bank account on file

To deposit your sales funds, you need to have a valid bank account connected to your shop.

If you have an old bank account on file, that bank should automatically send your deposit back to your Etsy Payment account. It can take several business days for the deposit to be returned. You'll receive an email notice from Etsy once your bank returns the funds.

Update your bank on file to receive this deposit. Once the bank account is updated, Etsy Payments funds are automatically placed on hold for 5 days.

Update your bank account

If you try to sign in to your account and you receive the error Our security team has temporarily limited your access to this account for your protection, we have temporarily limited access to your Etsy account to protect your account and play it safe. This doesnt necessarily mean that your account was hacked or compromised.

To regain access to your account, you can reset your password:

Visit the password reset page and enter the email address you use for your Etsy account.

Click Submit.

You'll receive an email which includes a link to reset your password. Click the link in this email to reset your password.

You'll receive a second email letting you know that your password has been changed.

If you have any trouble receiving the password reset email, check your spam/junk mail folder to make sure the email didn't end up there.

Be sure to look for messages from:

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Ican'treset my password

If youre having trouble requesting a new password, contact us at [email protected] with the subject line Locked Out of Account.

Well need to ask you a series of identification questions to verify that this account belongs to you. Please know that we value your privacy and will never share your responses or personal information.

After weve confirmed that you are the account holder, well help you reset your password.

Learn more about how to protect yourself and your personal information on Etsy.

If you havent received your order, you should check if the shop shipped your order yet.To check if your order was shipped:

On Etsy.com, clicktheYour Account icon.

Click Purchases and reviews.

To the right of your order, youll see either NotShipped orShipped:

My order is Not Shipped yet

If your order is Not Shipped yet, contact the shop to see when the seller will ship your order.

Items on Etsy include processing times that the sellers set to let you know how soon they can ship an order. Check the processing time or estimated delivery date to know when the item should have been shipped.

Learn how to contact the shop.

My order was already Shipped

If your item is Shipped, check if the seller added tracking information. Tracking information is provided by the shipping carrier and usually provides updates on where your order is in transit.

If no tracking information was provided, contact the seller to see if they have tracking information for your order.

If your order is Not Shipped or Shipped andno tracking information was provided, you may want to open a case.

When you ship an order, you can mark it as complete through your Shop Manager. This notifies the buyer that their order is on its way.

To mark an order as complete:

On Etsy.com, clicktheYour Account icon.

Click Shop Manager.

Click Orders & Shipping.

In theOpen orderstab, you'll see a list of your sales that you haven't marked as shipped yet.

If you're a United States, Canada, United Kingdom, or Australia based seller, you have the option to print a shipping label from here. Learn more about Etsy Shipping Labels.

Click the timer icon on the right side of the order you're interested in. Then, clickMark complete. If you have no custom progress steps, you won't need to clickMark Complete after clicking the timer icon.

Then you can take these optional steps:

Choose a Ship Date. You can choose to set a Ship Date up to two days in the future. We will not send a Shipping Notification to your buyer until the packages Ship Date. Ship Dates are based on Eastern Time.

Add a personalNote to Buyer. You can save up to 10 versions of your Note to Buyer. To save a note, click the message bubble in the bottom right corner of the Note to Buyer field.

Add a tracking number, if one was provided by your shipping carrier.

How to enter your shipping provider

If you enter a tracking number for the package, in most cases, we will suggest a provider based on the number you entered. You will have the option to either select a different provider from the dropdown list or enter a different provider altogether by selectingOtherfrom that list.

Etsy currently supports comprehensive tracking on-site for over 100 carriers worldwide.If you are using a carrier that Etsy does not support tracking for, the tracking number will link off to the carriers site, where available.

Learn more about tracking a package.

What is the shipping notification email?

Afteryou'veentered all of your details, you can preview the email that will be sent to your buyer by clicking Preview email.

You can also choose to receive a copy of the email at the time that it is sent to your buyer by checking the box marked Send me a copy of this email.

When youre ready, click Submit. Your buyer will be notified by email that their order has shipped on the Ship Date, and they can track the order with the tracking number you provided.

If you have set a Ship Date in the future, the buyers receipt will show the order as Shipping Soon along with the scheduled ship date until that day arrives.

If you purchased the a shipping label through Etsy

If you purchased a shipping label through Etsy for an order, the order will automatically be marked as shipped and a Shipping Notification with the tracking info (if available) will be automatically sent to your buyer on the labels Ship Date.

You can edit the Note to Buyer on your label purchase page.

Once an order is marked as shipped, you can find it in your Completed Orders tab.

How to edit the tracking number on an order

Once you mark an order as complete and add tracking information manually, you have three days to make changes to the tracking number or shipping carrier.

To edit the tracking number or shipping carrier:

On Etsy.com, clicktheYour Account icon.

Click Shop Manager.

Click Orders & Shipping.

Click Completed.

Choose the order with the tracking information you want to change and scroll down to the package you want to edit.

Click Edit tracking to the right of the original tracking number.

Make any changes to the tracking number or shipping carrier.

Click Save.

After three days have passed, this information can no longer be changed.

If you need to change the number after three days, you can contact your buyer through Etsy Messages with the correct tracking number, and add the tracking number to your private notes on the order for your records. Keeping your buyer updated will help avoid any potential confusion or disputes.

How to add tracking information after marking an order as complete

After you mark an order as complete, you can add tracking information at a later date.

To add a tracking number to an order:

On Etsy.com, clicktheYour Account icon

Click Shop Manager.

Click Orders & Shipping.

Click Completed.

Click the... icon next tothe order you want to add tracking information to.

ClickAdd tracking.

From here you can:

Choose a Ship Date. You can choose to set a Ship Date up to two days in the future. We will not send a Shipping Notification to your buyer until the packages Ship Date. Ship Dates are based on Eastern Time.

Add a personalNote to Buyer.

Add a tracking number, if one was provided by your shipping carrier. If you already added a tracking number to the order previously, this new tracking number will appear on the order in addition to the previous number(s) you have entered.

To purchase an item on Etsy:

Find an item you want to purchase on Etsy.com.

Choose the options you want for that item, if applicable.

Click Add to cart.

Take any of these optional steps:

Add a note to the seller.

If the item is a gift, check the box next to This order is a gift.

If you have one, apply shop coupon codes. Coupon codes are unique to specific Etsy shops.

Choose your preferred payment method under How youll pay.

Click Proceed to checkout.

If youre signed in to your Etsy account, confirm your shipping address and payment details.

If youre checking out as a guest, click Continue as a guest. Fill in your shipping and payment details.There are benefits to creating an Etsy account before buying, but there are some purchases that you can make using guest checkout.

Review your order to check that your information and order are correct.

Click Place your order.

When you buy on Etsy, you're purchasing from individual shops. If you have any questions about an item or order, reach out to the seller.

We also recommend reviewing our Introduction to Buying on Etsy.

Shopping internationally? Learn how currency conversion works on Etsy.

For buyers in the EEA

If you're in the EEA, which comprises the EU, Norway, Iceland, andLiechtenstein,you may be asked to authenticate your payment after you click Place your order.

To authenticate a payment, you'll need to respond to a prompt from your card issuer and provideadditional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

Congratulations!

Etsy will send you an email for each shop thatyou'vepurchased from. If you have any questions about your order, be sure to reach out to your seller directly.

You can view your order information by going to You > Purchases and reviews.

Download a digital item you purchased

If you purchased a digital file that's available for instant download, you can access the file from your Purchases and reviews page. Youll also receive a separate email with a download link.

If you purchased as a guest, you'll find the link to download your items in the receipt that was emailed to you after purchase.The link will direct you to the orders Downloads page. Learn more about downloading digital purchases.

Having trouble checking out? Click one of these issues for more information:

My credit card was declined during checkout

If your credit card was declined, check each of these issues:

Update the payment information for your order: Make sure that your billing address and expiration date are up-to-date.

Authorize the transaction with your bank: Your bank may flag any unexpected activity on your account. Check with your bank to see if they flagged the transaction.

Check that you're within your daily withdrawal limit: Most banks have limits on how much money can be charged or accessed in a single day. Your bank may require you to request a higher purchase limit to complete the transaction.

Register your prepaid credit card: If you're using a prepaid credit card or gift card, register your personal information with the card issuer before checking out.

If you're in the EEA: Check your security authentication answer. To authenticate a payment, you may need to respond to a prompt from your card issuer and provide additional information.

If none of these solutions worked, you may need to use a different payment method.

Redeem a shop coupon code

Find the items from the shop you have a promo code for. If youre buying items from more than you shop, your cart will be divided up by shop.

Click Apply shop coupon codes.

Type or paste the code into the box.

Click Apply.

Your coupon code applies only to the shop that offers that coupon. Shops are run by individual sellers, who manage their own promotions. Coupon codes areavailable at the seller's discretion and can expire at any time.

Checking out from multiple shops

If you have items from multiple shops in your cart, you can purchase them in one transaction. If you purchase them at one time, you need to use the same payment method and shipping address for the entire transaction.

If you want to purchase these items in separate transactions, you can click Save for later next to the items you want to purchase later. You can find the items you saved for later at the bottom of your Cart.

Im having trouble paying with Sofort or iDEAL

If you werent redirected back to Etsy after completing the transaction on your banks website, your order may not have completed.

Your bank account may be charged but the order won't be registered on Etsy. An automatic refund should have been processed when this occurred. These refunds typically take up to 5 business days to appear back in your bank.

Etsy Stats provide you with data for your shop. With Stats, you can see how your shop is performing, where your traffic to your shop comes from and how shoppers are engaging with your listings.

If youre new to Etsy Stats, take a look at our glossary of stats terms.

To see your Stats:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Stats.

Jump to a section:

Metrics overview

How shoppers found you

Shoppers viewed your listings

Learn more about how to use your Stats to drive conversion.

Metrics overview

In your metrics overview, you can see your shop-level data. Click a metric to see its graph:

Visits

Orders

Conversion rate

Revenue

Use the dropdown at the top of the page to select the time period you want to see stats for. You can view your shop stats from November 2017 to the present.

If your shop has been open for more than a year, you can see your data compared to the previous year.

When you select a metric, youll see how its metric trending over the time period you selected.

Learn what each metric means.

What is the difference between visits and views?

Visits represent the number of people who looked at your shop or listings. Views tell you the total times people looked at each of your listings. For example if one shopper landed on your listing through search, then viewed five other listings, this would count as one visit and six listing views.

Learn about using stats to track visits.

How many times do visits update per day?

Visits data refreshes a few times per day. This lets us to filter out as much bot traffic (traffic from search engines and not actual shoppers) as possible and aggregate your visit data. You can see when your data was last refreshed at the top of the page.

Why are my visits lower by the end of the day?

We filter out bot traffic again at the end of the day, which may lower your visit count.

How shoppers found you

How shoppers found you breaks down where shoppers who visited your shop came from.

You can see how much of your shop traffic Etsy brought through Etsy search, Etsy app & other Etsy pages, and Etsy marketing & SEO.

You can see how much traffic You brought through other sources, like Direct & other traffic, Social media, and Advertising. Learn how to use your stats to boost your social media traffic.

The arrows next to the visits for each traffic source show how traffic for that source changed over the time period you selected.

Click a traffic source to see more details about where this traffic is coming from.

Learn what each traffic source means.

Whats the difference between advertising clicks on the Etsy Ads dashboard and Advertising visits on shop Stats?

There are a couple of reasons why your Etsy Ads clicks and Advertising visits may be different:

Ad clicks count the number of times people click on your ad. If a shopper clicks on the ad twice in a 30 minute period, it would count as one visit.

In the How shoppers found you section, Advertising doesnt include people that visited your shop through ads on the Etsy app.

How do I see the search terms that shoppers used to find my shop?

Click Etsy search under How shoppers found you to see what search terms people used to find your listings.

Shoppers viewed your listings

See how many shoppers viewed and ordered your listings.For each listing, you can see:

Views

Orders

Revenue

Click a metric to order your listings.

For a more detailed look at listing performance, click on an individual item. Only active listings appear in this list.

Listing views are updated in real-time.

What timezone are my Stats shown in?

Hourly stats from today, yesterday, or the past two days are in your own time zone. All other time frames appear in Coordinated Universal Time (UTC). You can change your time zone by clicking Update time zone at the bottom of Explore your data.

If you have feedback about your shop Stats, let us know.

Questions about shop Stats?

Ask the Community

Etsy Stats provide you with data for your shop. With Stats, you can see how your shop is performing, where your traffic to your shop comes from and how shoppers are engaging with your listings.

See your Stats

How to read your Advertising stats

On your Advertising page, you can see the performance of your ad campaign. Next to each listing that you advertise, you can see stats about its performance.

You can also see your advertising data in your Shop Stats.

In Stats, clicks on Etsy Ads from desktop browsers are reported as Advertising. Clicks on Etsy Ads from the Etsy app are reported as the Etsy app & other Etsy pages.

How are my listings performing in search?

When a shopper searches on Etsy, our system scans titles, tags, and attributes for listings that match their search and their profile on Etsy. We use this information and more to show the most relevant listings for that shoppers search query.

Search results are unique to who is searching. Your Stats are the most accurate place to check how your listings are performing in search.

If you search for your listings on Etsy, you may not always see your own listings, or see shifts in your listings' placement over time.

If your listingsaren'tperforming as well as youd like, try refreshing your titles and tags.

Why are my sales down?

A drop in visits to your shop or sales can mean any number of things, such as increased competition, changing trends, a shift in purchasing behavior, and more.

If youre seeing a drop in your sales year over year, there are several things to look at to help boost your sales:

Look at how you might improve your listing quality: From your Stats, track which keywords are generating the most traffic to your listings, and be sure to replace keywords thataren'tgenerating traffic with new ones.

Follow retail trends to refresh or add to your product line: Trends change seasonally and over the years. To ensure that your Etsy Shop is performing the way you want it to, pay attention to the trends on Etsy and elsewhere online.

Market your shop on social media: Social media is a great way to promote your shop and engage with customers for free. Learn how to boost your sales with social media marketing.

Can Etsy Support help me improve my sales?

Etsy Support is here to help you use Etsys features and tools. While we wish we could personally help every Etsy shop, optimizing your listings and shop is up to you.

We have many resources to get you started, and you can work with your fellow sellers on the Forums for one-on-one help.

When you add a photo to your listings, you can crop the photo and adjust the thumbnail image that displays in search results and on your shop homepage.

Learn more about requirements for listing photos.

How to adjust your thumbnail photo

To adjust your thumbnail photo:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Listings.

Edit your listing or create a new listing.

Click Adjust Thumbnail next to your primary image.

Slide the circular button left and right to zoom in and out.

Drag your image until its in the position you want.

Once you're happy with your adjustments, click Save.

How to crop your listing photos

You can crop the full-size images on your public listing page by using the crop tool. To crop your listing photos:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Listings.

Edit your listing or create a new listing.

Hover over the photo you want to crop.

Click the crop icon.

Select any one of the suggested crop sizes or drag the corners of the grid to customize the crop area.

Click Save.

Once you crop an image and save it, youwon'tbe able to undo the crop. If you make a mistake, youll have to upload the original image again.

Keep in mind that cropping your image or changing photo dimensions will affect the position of the picture inside the thumbnail. Its a good idea to make any cropping adjustments before you adjust your thumbnail.

Image editing tools

If you need to edit your images further, here are two free third-party online photo editing services that many sellers like to use. You can use any one of these tools to edit your images for Etsy:

Aviary

Photoshop Express Online

(Etsy is not affiliated with these services.)

If you have an Etsy account, after your purchase youll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

Well also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an "Instant Download" message on the images for the item.

Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

I purchased a digital item, but I don't have an Etsy account.

If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

Ican'tseem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If its not there, add [email protected] to your address book or safe list.

For now, you can still get to your file using the directions below.

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to Your Account > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

Im having trouble downloading my files.

If nothing happens when you click the download links, its possible that theres an issue with your web browser. Please disable any non-standard add-ons or toolbars thatyou'veinstalled and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller through Etsy Messages for further assistance.

If your computer is unable to open the file, its possible that youre missing the program required to open the file type. Please contact the seller through Etsy Messages to see what program(s) you may need.

If you continue to have trouble, please contact Etsy Support. Click the link at the bottom of this page to get in touch with us.

I purchased a digital file, but these optionsaren'tavailable for my order.

If youre unable to locate a download link on your Purchases page, its possible that the seller prefers to email files directly and has sold your file as part of a physical item listing.

Please contact the seller using Etsy Messages for further assistance.

You can contact a shop from your Purchases page:

Go to my Purchases

To contact a shop about an order on Etsy.com :

Sign in to Etsy.com or open the Etsy app.

Click or tap theYour Account icon.

Click or tap Purchases and reviews.

Click Help with order next to the order youre interested in. On the Etsy app, tap the order youre interested in, then tap Help with order under your order.

Click or tap Message seller.

In the textbox that appears, type your message to the seller.

Click or tap the arrow icon or press Enter to send. The seller will be notified of the new message and can respond.

If you placed your order as a guest

If you ordered as a guest, you can reply to the email receipt your received when you placed your order. Search for [email protected] in your email inbox to find your receipt.

How to report issues with an order

If you have trouble with your orderyour purchase wasn't received orisn'tas describedyou might consider filing a case. Read about Etsy's case system.

How to contact a shop before buying

To ask a question about an item on Etsy.com :

On a listing page, click MessageSellerunder the listing title.

If youaren'talready signed in to your Etsy account, youll be prompted to sign in.

Type your question into the textbox.

Click Send. The seller will be notified of the new Message and can respond.

To ask a question about an item in the Etsy app :

Tap Contact on a shop homepage.

If youaren'talready signed in to your Etsy account, youll be prompted to sign in.

Type your question into the textbox.

Tap Send. The seller will be notified of the new Message and can respond.

Sellers can help you with:

Item details like size, color, and materials.

Shipping information like when an item will ship.

Return and exchange policies, since each seller sets their own policies.

Who are sellers?

Eachshop on Etsy is independent. Shop owners (or sellers) are independent micro-businesses who create or curate their own inventory and manage their own orders. If you have questions about an item youre interested in or a recent purchase, the seller is the best person to ask.

The seller can help you with most order questions or problems. Click Help with orderon your Purchases page, and then clickMessage seller.

If you need help with a gift card you purchased, we can help.

To protect your account, Etsy sends you a notification if your account is signed in to from a new device or browser. This doesnt necessarily mean your account has been compromised.

If you recently signed in from this device or browser, you may have cleared your cookies or cache since your last sign-in. Learn about cookies and how Etsy uses them.

I didnt sign in from the location in the email

The location we provide is approximate and might not show your exact location. This is common if you're using a mobile device like a smartphone or tablet. Factors that might impact your reported location include where the IP address is registered, where the agency that controls the IP is located, proxies, and cellular IPs.

This message also contains information referring to the OS, or operating system, on your device and not the type of phone or tablet you are using. For example, MobileWeb 12.1.1 on iPhone OS 12, doesnt mean that your account was signed in to from an iPhone 12, but refers to the operating system that is running on the device.

If youre sure that you didnt sign in to your Etsy account from that location at that time, reset your password. We also recommend resetting the password of the email address associated with your Etsy account.

You may also consider enabling two-factor authentication in your account. Learn about making your account more secure.

When you sell on Etsy, there are various fees related to the services offered on Etsy.com. Our fees are simple and transparent.

The fees most sellers will need to know are:

Listing fees

Transaction fees

Payment processing fees, if you use Etsy Payments

If you choose to use other optional tools like Etsy Ads, there are additional fees associated with those services. Learn more about fees and taxes for selling on Etsy.

To view your Payment account, which includes fees and taxes you incurred from selling on Etsy:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment account.

You can see fees and taxes owed under Recent activities and Fees & Taxes.

If you have an Amount due, you can click Pay now, or use auto-billing if youre in the US.

Listing Fees

When you add a product to your Etsy shop, we call this a listing. Listing fees are the fees you pay to list products for sale on Etsy. Youll be charged a listing fee for each individual listing you post.

The listing fee is a flat rate charge of .20 USD per listing. This fee is charged regardless of whether or not the item listed sells. The fee is automatically added to your payment account when you publish an item.

Other types of listing fees include auto-renew sold, multi-quantity, and private listing fees.

Auto-renew sold fees

Auto-renewed listings automatically repost a listing if its purchased from your shop, saving you the time of manually reposting products. If you setup a listing to auto-renew and its purchased, youll be charged the standard .20 listing fee.

Multi-quantity listing fees

If you have variations of an item for sale in a single listing and a customer purchases more than one variation, youll also be charged the standard .20 listing fee for each additional item purchased from the listing. The additional chargeswon'tpost until a multi-quantity purchase has been made.

For example, if you had more than one item in stock for a particular listing, and a customer purchases two different variations of that item, your payment account would reflect the original .20 listing fee plus an additional .20 for the additional item purchased.

Learn more about multi-quantity listing fees.

Private listing fees

Private listings are useful when you want to post a particular product for a private sale to a particular buyer. Private listing fees cost the .20 standard fee.

Transaction fees

Transaction fees are the fees Etsy collects when a customer makes a purchase from your shop. Unlike listing fees, transaction fees are only collected on listings that sell.

Transaction fee basics:

Etsy collects 5% of the total item cost (and gift wrap, if relevant) in your designated listing currency.

The fee amount posts automatically to your payment account.

Shipping transaction fees:

If you choose to charge buyers a separate shipping fee, Etsy collects 5% of the total shipping charges. Learn more about shipping transaction fees.

Payment processing fees

Payment processing fees are a set rate plus a percent of the total sale price of the item. This rate and percent vary by country. The fees are taken from the items total sale price, including its shipping fees, and any applicable sales tax.

Payment processing fees are charged on each transaction that uses Etsy Payments. These processing fees appear in your payment account and are deducted prior to deposit. They are in addition to Etsy's transaction fees.

Learn more about payment processing fees.

Explore our Beginner's Guides to help you get started on Etsy.

When you have an Etsy shop, youll incur fees for selling on Etsy. If you make any sales through Etsy Payments, your fees are automatically deducted from your sales funds. The difference between your sales and fees incurred is your current balance.

If you have a negative balance at the end of a month, youll have an amount due in your Payment account. Your amount due is similar to a bill.

Pay my Amount due

To pay your amount due:

On Etsy.com, click theYour Account icon, then click Shop Manager. On the Sell on Etsy app, tap More. (If you were suspended for an overdue bill, you need to use Etsy.com to pay your bill.)

Click Finances.

Click Payment account.

Click Pay now under Amount due.

Select the amount youd like to pay.

Choose your payment method.

Click Submit Payment.

You can pay your amount due between the 1st and 15th of the month.

If youre in the EEA

If you're in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment when you click Submit Payment.

To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

What is my amount due?

Your amount due is how much you owe from last months activities on Etsy.com. If your current balance is negative at the end of the month, youll have an amount due on the first of the following month.

You can see how much is currently due and your most recent payment. If you have an amount due and you make a sale, your amount due will decrease by the net amount of the sale. If your statement is paid and up to date, your amount due will be $0.00 USD.

Can I automatically pay my amount due?

If your shop is located in the US, you can enroll in autobilling to automatically pay your amount due each month.

If youre enrolled in autobilling, well automatically charge the card on file on the 1st of every month or when you surpass your fee threshold.

Learn more about managing your finances on Etsy.

To open a case with Etsy:

Sign in to Etsy.com or open the Etsy app.

Click or taptheYour Account icon.

Click or tap Purchases and reviews.

Click Help with order next to the order youre interested in. On the Etsy app, tap the order youre interested in, then tap Help with order under your order.

Click or tapStill need help?

Click or tapYes, I want to open a case.

Choose your reason for opening a case and click or tapNext.

Provide the supporting details for your case.

Click or tapSubmit.

Before opening a case with Etsy, you can contact the seller directly and review the shops policies. Sellers manage their own inventory, orders, and policies, and can help with most problems with your order.

Idon'thave an Etsy account

You must have an Etsy account to open a case. To open a case when you ordered as a guest, create an Etsy account and link your order, then open a case.

Jump to a section:

What can I open a case for?

I don't have the option to open a case with Etsy

What happens after I open a case?

How to escalate a case to Etsy

How to close a case

What can I open a case for?

There are two types of cases that you can open:

A non-delivery case: You place an order and submit payment, butdon'treceive the item.

A not-as-described case: The item you receive is considerably different from the sellers listing description and photos, or you didnt receive all the items you ordered.

Contact the seller directly for any other problems with your order.

Learn more about transaction eligibility for cases.

I don't have the option to open a case with Etsy

If you don't see the option to open a case, you might instead see information that it is too early or too late to do so. You may also have ordered as a guest.

Learn more about when you can open a case.

You can report a problem to the seller at any time.

What happens after I open a case?

After you open a case, the seller has three days to resolve the issue. If you need help from Etsy after three days, you can escalate the case. A case must be escalated in order for Etsy to mediate.

Etsy reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

How to escalate a case to Etsy

If you and the selleraren'table to come to a resolution in three days, you can escalate your case to Etsy.

To escalate a case to Etsy:

On Etsy.com, click theYour Account icon.

Click Purchases and reviews.

ClickView case next to the order you are interested in.

Click the case you want to escalate.

Click Escalate.

Our team will review your case before making a final decision.

How Etsy mediates a case

All mediation by Etsy happens in the case log. Well work with you and the seller to ensure that we have all the information we need to make a decision.

To resolve your case as quickly as possible, please provide all information that Etsy requests. This may include photographs, measurements of items received, receipts, third-party evaluations, or anything else that we need to resolve the case.

When Etsy makes a final decision, both the buyer and seller must comply with Etsys decision.

How long do cases last?

There is no set time frame for cases. Simple cases are often solved automatically, while complex cases can take several weeks. We want to help you solve your case as quickly as possible.

Be sure to escalate your case once its been open for three days. This can expedite the case mediation process.

How to close a case

If you are satisfied with the resolution of your case, you can close it.

To close a case:

On Etsy.com, click theYour Account icon.

Click Purchases and reviews.

ClickView case next to the order you are interested in.

Select the case you want to close

Click Close.

A case will close when:

The buyer closes the case.

The seller issues a refund in full or as detailed in their shop policies.

The item(s) is delivered in a non-delivery case.

The seller provides proof of shipment or delivery for a non-delivery case.

The transaction qualifies for the Seller Protection Policy.

We encourage you to keep your case open until it's completely resolved.

How refunds work

Etsy may issue a refund to the buyer from the seller's payment account to resolve a dispute if:

An eligible transaction is completed using Etsy Payments, Etsys payment system.

The seller doesnt qualify for Seller Protection.

If Etsy determines that an itemisn'tas described, the seller must refund the original shipping, return shipping, and the cost of the item.

Refunds processed by Etsy can only be refunded within 180 days of the date of the transaction.

If you paid through PayPal, you may need to request a refund through PayPal.

Third-party payment processors may have different policies. Please review the policies of the payment processor you used.

If your order hasnt arrived yet, or the item(s) you receivedaren'tas they were described on Etsy, you can open a case.Read our case policy for more information.

If your order hasnt arrived, first check if the order has tracking information. If the order hasnt arrived by its estimated delivery date, you may want to open a case.

How to check tracking information

You can check your orders tracking information on the Purchases page. Next to your order, youll see the shipping status.

If the seller added tracking information, youll see Track Package under the shipping status. Click Track Package to see tracking updates from the shipping carrier.

If your order is Not Shipped yet, you can contact the seller to check in on the order.

My order hasnt arrived

If the order hasnt arrived by its estimated delivery date, you may want to open a case.

A case is a formal way to file a complaint against a shop. You can open a case after the date when your order should arrive.

To start a case, choose Help with order next to the order on your Purchases page. Click Open a case at the bottom of the page.

If youdon'tsee the option to open a case, it may be too soon to file a case.

My orderisn'tas it was described on Etsy

If you received your order, but the item or items you received are substantially different than what was described on Etsy, or items are missing from your package, you can file a case.

A case is a formal way to file a complaint against a shop. You can file a case after the date when your order should arrive.

To start a case, choose Help with order next to the order on your Purchases page. Click Open a case at the bottom of the page.

If youdon'tsee the option to open a case, it may be too soon to file a case.

Welcome to selling on Etsy! This guide will walk you through setting up your shop and adding your first listings.

To start opening your Etsy shop:

Click Sell on Etsy on Etsy.com.

Click Open your Etsy shop.

Select your shop language, country, and currency, then click Save and continue.

Choose your shop name, then click Save and continue.

Set your shop preferences

Select your shops language, country, currency, and time commitment:

Shop language: The shop language you choose is the default language you use to describe your items. You won't be able to change it later, but if youd like to add translations in other languages, you will be able to enroll in other languages after opening your shop.

Shop country: Be sure to select the correct country for your shop.

Shop currency: Choose the currency you will use to price your listings. Currency conversion fees may apply if your bank's currency is different from your shop currency.

Time commitment: Select whether selling your products is your full-time job or part-time job. This question is for informational purposes only and will not affect the setup of your shop.

Choose your shop name

Choose a memorable name that reflects your style. Shop names must meet the following requirements:

4-20 characters in length

No spaces or special characters

No profanity

Not already in use by an existing Etsy member

Does not infringe on another's trademark

If the shop name you entered is in use, you will see suggestions for other shop names that are still available. Your shop name will be held for you while you open your shop.

Get some tips for choosing a shop name.

Stock your shop

Add product listings to your shop youre almost ready for your big shop debut.

Choose how you'll get paid

Choose the payment methods you want to offer in your shop. If youre in an eligible country, youll use Etsy Payments. Etsy Payments gives buyers many options to pay for their order, and consolidates all payments in your Etsy Payment account.

If youre in a country that is not eligible for Etsy Payment, the following options are available:

PayPal. If youre in a country that is not eligible for Etsy Payments, youre welcome to use your own PayPal account to accept payments.

Check or money order. If you use a payment method that needs to be mailed to you, select Payment by Mail on the Accepted Payments page and select Money Order and/or Check. The address you enter will only be shared with a buyer who purchases from you and chooses this method.

Other.This means you have another way of accepting payment. Be sure to include information and instructions about your payment method in your listings and shop policies.

Set up billing

Depending on which country you're in, you may need to enter a credit card to open your shop. The card should be a:

Visa

Mastercard

American Express

Discover

Carte Bleue (France)

We ask sellers in certain countries to keep a credit card on file as a means of identity verification. You may see an authorization charge to verify the card you entered on file. As soon as the card has been verified, the charge will be dropped from your statement.

Your card information is secure with Etsy.

Sellers located in Austria, Germany, and the Netherlandsaren'trequired to have a credit card on file.

Learn about Etsy's selling fees.

Open your shop

When you finish all the sections, click Open Your Shop. You'll always be able to make changes to your shop after it's open.

The web address to get to your shop will be:

https://www.etsy.com/shop/yourshopname

or

https://yourshopname.etsy.com

Questions about setting up your shop?

Explore our Beginner's Guides and the Seller Handbook to help you get started on Etsy. You can also connect with other sellers in the Etsy Community.

Ask the Community

Welcome to selling on Etsy!

Here are the answers to some common questions when getting started on Etsy.

If youd like a step-by-step guide to getting started, read our Beginners Guide to Selling on Etsy.

How to open an Etsy shop

To start opening your Etsy shop :

Click Sell on Etsy on Etsy.com.

Click Open your Etsy shop.

Select your shop language, country, and currency, then click Save and continue.

Choose your shop name, then click Save and continue.

Youll now have a draft shop. Before your open shop, you must create your item listings, choose your payment methods, and set up billing.

After you add your billing info, youll see a button to publish your shop.

Once your shop is open, you can customize the look of your shop with a logo and shop banners.

How to get your listings found Etsy search

When someone searches for an item on Etsy.com, Etsys search algorithm looks for the most relevant matches. You control the most important factors in Etsy search placement when you create listings in your shop:

Tag and title relevancy

Item attribute relevancy

Listing quality

Customer & market experience

For US shoppers: Free shipping

Learn how to optimize each of these factors.

What can I sell on Etsy?

Everything listed for sale on Etsy must be handmade, vintage, or a craft supply. Items sold on Etsy must also follow our Prohibited Items Policy.

Handmade items

Handmade items are items that are made and/or designed by you, the seller. If you sell handmade items, you must:

Physically make or create the original designs for your items.

Include each person involved in making your items or running your business in the About section of your shop. If you work with a production partner, you must disclose that production partner in your relevant listings.

Use your own photographs in your listings.

Read our full Handmade Policy.

Vintage items

Vintage items must be at least 20 years old. Newer, vintage-style, or collectible itemsaren'tallowed in this category.

Learn more about selling vintage items on Etsy.

Craft supplies

Craft supplies on Etsy are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage. Party supplies may also be sold as craft supplies.

Learn about what can be sold as a craft supply.

Reopen your Etsy shop

If you closed your Etsy shop, you can reopen it. All your information will be exactly as you left it.

If your shop was suspended, you may have received an email from Etsy letting you know. Respond directly to that email and request that your shop be reopened. If you can't find that email, let us know.

Reopen you Etsy shop

To get paid with Etsy Payments, you need to enroll in Etsy Payments. Sellers in eligible countries must enroll in Etsy Payments with integrated PayPal to sell on Etsy.

To enroll in Etsy Payments:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Finances.

Click Payment settings.

Click Select your bank account country.

Enter your bank account and residential address to receive deposits. You'll also be required to verify your personal identity.

Add a credit or debit card. (Shops based in Germany, Austria, or the Netherlandsdon'tneed to add a credit or debit card.)

Learn more about Etsy Payments.

How to manage your deposit schedule

By default, your funds will deposit weekly, every Monday. If you want to change your deposit schedule:

On Etsy.com, clicktheYour Account icon, then click Shop Manager.

Click Finances.

Click the Payments Settings.

In the dropdown under Deposit schedule, choose daily, weekly, biweekly, or monthly deposits.

To manage your deposit schedule from the Sell on Etsy app :

Open the Sell on Etsy app.

Tap More.

Tap Finances.

Tap Payment settings.

Choose daily, weekly, biweekly, or monthly deposits.

How long does it take to receive my funds?

Depending on your bank, funds may take 3 to 5 business days to appear in your bank account.

If a deposit day falls on a holiday, available funds will be sent on the next business day.

If you choose a daily deposit schedule, some countries have a minimum amount of funds for daily deposits. This means that if your amount Available for deposit is less than the minimum for your country, youwon'tget a deposit that day.

Daily deposit minimums by country:

AUD 25.00 - Australia

CAD 25.00 - Canada

CHF 15.00 - Switzerland

DKK 200.00 - Denmark

EUR 20.00 - Euro

GBP 15.00 - UK

HKD 200.00 - Hong Kong

NOK 25.00 - Norway

SEK 100.00 - Sweden

SGD 25.00 - Singapore

USD 25.00 - United States

Questions about Etsy Payments?

Ask the Community

Etsy Payments is the primary way to get paid on Etsy and simplifies payments for both you and your buyers.

Advertise your listings across Etsy and Google Shopping using Etsy Ads. Set your budget and choose which listings to advertise, and well do the rest. Etsy Ads optimizes your budget to advertise your listings in the places where they perform best.

Set up Etsy Ads

Learn more about setting up an Etsy Ads campaign.

If you have feedback about Etsy Ads, let us know.

How is Etsy Ads different from Promoted Listings and Google Shopping?

Etsy Ads brings Promoted Listings and Google Shopping together intoone campaign.

Your daily ads budget

Similar to Promoted Listings and Google Shopping, you can set your daily budget. However, where you used to have separate budgetsand campaigns to manage, you now only need to set one budget that will be allocatedbetween advertising your listings on Etsy and Google.

Paying for ads

Paying for ads works the same way: the amount of your budget that you use is deducted from your Payment account the following day. You will still only pay when your ads are working: when shoppers click on your ads.

Bidding

Since your listings are now being advertised across two platforms, you can no longer customize your bids. After we have enough data on Etsy Ads, well start to optimize your bids to maximize visits from your ads.

Unlike Google Shopping and Promoted Listings, youcan'tadjust the bids set for each listing. Instead, you can adjust your daily budget and which listings you advertise.

You're still only charged for clicks on your ads, and the cost for clicks is determined by your bid amount.

How is my daily budget used between Promoted Listings and Google shopping?

Well optimize your budget for where your ads perform the best. This will be a mix of Google Shopping and ads inEtsy search (previously Promoted Listings) that help you get the best results.Etsy Ads optimizes your budget to maximize visits to your shop.

What countries are my ads shown in?

Etsy Ads are shown in search on Etsy and on Google to shoppers in the countries where your ads perform best.

On Etsy, your ads will be eligible to appear in search results to buyers whose default shipping location is set to a country that you ship to and to buyers who adjust their Ships to search filters to a country theyaren'tcurrently located in. For example, if a buyer located in the UK is looking to have something shipped to a friend or relative located in the US, they may choose to run a search for items that ship to the US. In this case, its possible they might see and click one of your ads.

On Google, our smart advertising platform will determine the best region for you, so you can reach shoppers that are interested in products like yours and most likely to make a purchase. Etsy Ads targets the country of best return. As your budget increases, we regularly evaluate whether it makes sense to target multiple markets.

What are the fees for Etsy Ads?

Similar to Promoted Listings and Google Shopping, youre only charged when shoppers click on your ads, and there are no hidden fees. Your budget goes toward getting your items in front of as many interested shoppers as possible.

One of the benefits of running advertising with the Etsy Ads platform is that you get better rates and more reach. With Etsys data insights and expertise, we optimize your advertising and expand the reach of your ads on Etsy and Google.

Can I go back to Promoted Listings and Google Shopping?

No. Etsy Ads combines Promoted Listings and Google Shopping intoone powerful platform.Using Etsy Ads, you can advertise your listings on Etsy and Google, just as you could before, with the added benefit of one campaign to manage and optimize placements on and off Etsy.

Questions about marketing your shop?

Ask the Community

You can stop advertising specific listings, or turn off Etsy Ads completely.

To turn off Etsy Ads completely, click More options, then Turn off ads.

You'll know your campaign is off when the Advertising page says Get started.

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Most sellers on Etsycan'tpredict which of these fees, if any, will be applied, and Etsy doesnt expect sellers to calculate or collect these fees or taxes.

Etsyisn'tresponsible for any additional charges that may apply after a purchase is completed on Etsy.

Learn more about the fees and taxes that may apply when packages are shipped internationally.

How do I pay customs fees?

If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges.

Want to shop locally? Use search filters to find local sellers on Etsy.

Etsy sellers can cancel a sale. If you bought something on Etsy and you want to cancel the order, you need to contact the seller.

How to cancel an order

First, check that your transaction meets the requirements in Etsy's cancellation policy.

If you're unable to complete a transaction, we recommend that you notify the buyer over Etsy Messages before canceling the transaction. If the buyer already paid, you must issue a full refund. Keep records of refunds in the event a dispute arises.

To cancel an order:

On Etsy.com, clicktheYour Account icon.

Click Shop Manager.

Click Orders & Shipping.

Click the (ellipsis) icon next tothe order you want to cancel.

Click Issue a refund.

Select a Reason for issuing a refundand add an optional Message to buyer.

Next to the order number, click the box byIssue a full refund, then byCancel Order.

Choose which transactions to cancel. You can cancel some or all transactions in an order.

Click Review refund.

If the buyer paid through Etsy Payments, then youre done! However, if the buyer paid through another method, like PayPal, youll need to refund them through that payment method.

There is a 48-hour holding period until the cancellation is processed. If you used Etsy Payments, Etsy then automatically credits you for the related listing and transaction fees.

Canceled orders appear in Orders & Shipping under the Complete tab.

Canceling a sold-out item doesn't put the item back in your shop, but you can quickly renew it.

I ordered an item and I want to cancel it

If you bought something on Etsy and you want to cancel the order, contact the seller. Only sellers can cancel transactions.

Sellers may accept returns, but in most cases are not required to do so unless they state they do in their shop policies or are required by local laws. You can find the sellers shop policies on their shop homepage. Read sellers' shop policies carefully and contact sellers before shipping a return.

If a buyer asks to cancel an order, respond to their Message and work with them to find a solution quickly.

If you don't normally accept cancellations, you can consider making an exception as it can help increase customer satisfaction and loyalty. However, canceling an order is up to you. You can specify if you accept cancelations in your shop policies.

If you decide to cancel the order, you can refund, then cancel an order from your Sold Orders page. Click the icon by the order and click Issue a refund. You must issue a full refund to cancel an order.

Then click the icon again and click Cancel a transaction.

Buyers have a 100 calendar day window for leaving reviews. This time frame preserves the integrity of the Etsy marketplace and to help ensure that reviews are accurate and timely.

The option to leave a review for an order begins on the order's delivery date or estimated delivery date.

If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as Delivered.

If your order doesn't have delivery tracking, the estimated delivery date can vary depending on an orders processing time and shipping time.

Processing time

The processing time is the length of time it takes the seller to ship an order after it has been placed. If the seller doesnt provide their own processing time, the order will automatically be given a 5-business day processing time.

If the order contains multiple items with different processing times, the maximum processing time is used, whether it was a pre-set processing time or the estimate of 5 days for items without a processing time.

Note: Processing times are determined by the seller. If the seller updates processing times or marks the order as shipped early, Etsy will adjust the estimated arrival date and this will affect when your review window begins.

Shipping time

The shipping time is the number of days it takes the order to ship to the buyer. We use 4 business days for domestic orders within any country and 10 business days for international shipments.

Review restrictions

Keep in mind that reviewscan'tbe left or edited while a case is open for a particular transaction. The 100 calendar days to leave a review can run through the duration of a case.

Also, reviews cannot be left or edited for canceled transactions once the cancellation is processed, which takes 48 hours after the seller cancels.

If a seller responds to a review with 3 stars or less, the option to edit the original review will no longer be available.

Learn more about the case system on Etsy.

Note: Reviews can only be left for items sold through Etsy. If you sell an item in-person through Square, the buyer can't leave a review on Etsy.com. The buyer can leave a review in Square.