Etsy Employee Reviews
Out of 121 Etsy employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Etsy improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at Etsy compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They recognize and appreciate their efforts, provide opportunities for growth and development, and ensure a healthy work-life balance. Such supportive leadership creates a positive and productive work culture, fostering loyalty and commitment among employees.
Executive team is transparent and good at strategic decision making
open to feedback, accessible, transpartent
The recognize talent and compensate well
Leaders are approachable and happy to discuss topics candidly. They listen and respond to feedback.
Review from Engineering Dept
What does the leadership team need to get better at?
They need to understand that we are the reason Etsy has an income. They need to support the individuals that make them their income. Etsy needs to realize that without us, they have no business.
Everything. They are terrible . Ugh
Recognizing people for their contributions to the business rather than their relationship from prior jobs. Walking the walk and letting people truly contribute and share differing perspectives.
What is the best part about your compensation package?
No premiums on health insurance is a fantastic benefit and the equity is great.
Generous RSUs and annual bonus that is often over-funded.
Review from Engineering Dept
Health care coverage + stock options
Review from Marketing Dept
Free health coverage and 40 hours of volunteer time off
Review from Customer Support Dept
Six months parental leave, terrific health care with low-cost PPO coverage for my family, great PTO (4 weeks), fair salary, bonus, equity.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Etsy offers no benefits to their employees. This should be corrected on a federal level.
Total revamp. Get back to how Etsy used to be
Etsy is the world's most discriminatory marketplace. It disgusts me.
The Etsy community (at least, higher ups) have NO regard for the sellers, no matter the case. If someone wants money for a wrong item, but you have a screenshot of dms saying you got it right, Etsy would 9 times out of 10 favor the buyer...
The pay is great but not the benefits
What are some of the best things about your team?
Smart people who care about their work and values work-life balance
nice people who are friendly
Everyone is super smart and talented
Learn from all of them, they all want to do great work every day, and they constantly find new ways to innovative and solve problems.
Review from Engineering Dept
They are incredibly supportive, not to mention some of the best engineers in the business.
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Etsy needs to support all shop policies in full.
Some of my colleagues are just not that good. This is not a company that hired the best and the brightest
What is most positive about the culture and environment at your company?
Company leadership team and company benefits
freedom to bring our whole selves to work
There is a lot of great energy from a younger workforce that really wants to make a difference in people's lives
Everyone keeps up with the workload
A positive environment of sharing, learning, and constructive criticism to find better outcomes
Review from Engineering Dept
What needs to change to make the company culture better?
Try including less 'wordy' words in your ToS: most creative artists aren't ones for words. Secondly, don't let other artists get away with stealing work: I've seen cases of people stealing designs straight up and putting it on t-shirts.
Transparency. We don't help customers in the way they truly NEED to be helped.
Review from Customer Support Dept
What did you like most about the interview process?
it's fair, transparent and you get to know a lot of people you'll be working with
Great people, really felt welcomed and everyone cared about making the process a success.
I was asked questions that directly relate to my job -- no "toy" questions, brain teasers, etc.
Review from Engineering Dept
Clear communications and prompt response times
Review from Customer Support Dept
An easy process to open a shop and begin marketing.
Review from Marketing Dept
What would you improve about your company's interview process?
Make it streamlined and reduce the number of rounds
Hire all new management staff
The try to beat you down before you make it to the gate
What makes you most happy at work?
Mission of the company and its impact on small businesses
Review from Engineering Dept
the support I get from colleagues and leaders
The excitement of a fast paced environment
The paycheck I get for my work
My immediate team (minus my manager) is the best thing about being at work
Review from Customer Support Dept
What's going wrong and how can it be improved?
Policies need to be reformed and many should be removed. Programming of the site isn't coherent and the staff is useless to do anything, even if they want to.
What do you like best about your company?
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What would you most like to see improved at your company?
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