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NPS
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Evans Food Group
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About Evans Food Group's Brand
Evans Food Group is a producer and supplier of private-label pork rinds for snack food brands
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Evans Food Group NPS
Evans Food Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Evans Food Group's customers would recommend using the product based on a scale of -100 to 100.
Evans Food Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Evans Food Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evans Food Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Evans Food Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evans Food Group Product Quality
4/5
Evans Food Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Evans Food Group's overall Product Quality score rated by its users and customers.
Evans Food Group Product Information
Evans Food Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.evansfood.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Travel
Evans Food Group Pricing
Evans Food Group ROI & Value For Money
4/5
Evans Food Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Evans Food Group's overall ROI score rated by its users and customers.
Evans Food Group Customer Satisfaction (CSAT)
Evans Food Group Customer Satisfaction (CSAT) Score
100 / 100
Evans Food Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evans Food Group Customer Service
4/5
Evans Food Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Evans Food Group's overall Customer Service score rated by its users and customers.
About Evans Food Group's Customer Service
Address
4118 South Halsted Street, Chicago, IL 60609
Website
http://www.evansfood.com/
Phone Number
(773)254-7400
Evans Food Group as an Employer
3.2/5
Evans Food Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Evans Food Group scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Evans Food Group would recommend the brand to a friend. ENPS measures how likely Evans Food Group employees would recommend working at Evans Food Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
