43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Evonik Corporation
Marketing or Exec? Claim Your Free Account
About Evonik Corporation's Brand
Evonik is one of the world’s leading specialty chemicals companies. We may not manufacture tires, mattresses, medications, or animal feeds, but Evonik is part of all of those products –and many more. While we often contribute only small amounts of material, those contributions are precisely what make the difference. That's because Evonik products make tires fuel-efficient, mattresses more elastic, medications more effective, and animal feeds healthier. That’s what specialty chemicals are all about. And when it comes to specialty chemicals, we're among the best in the world.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
Evonik Corporation NPS
Evonik Corporation's Net Promoter Score (NPS) is a 43 with 64% Promoters, 15% Passives, and 21% Detractors. Net Promoter Score tracks whether Evonik Corporation's customers would recommend using the product based on a scale of -100 to 100.
Evonik Corporation Overall NPS
| 64% | Promoters |
|---|---|
| 15% | Passives |
| 21% | Detractors |
Evonik Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 33 | Aug 2020 | 33 |
Sep 2020 50 | Sep 2020 | 50 |
Jan 2021 20 | Jan 2021 | 20 |
Feb 2021 33 | Feb 2021 | 33 |
Apr 2021 43 | Apr 2021 | 43 |
May 2021 30 | May 2021 | 30 |
Feb 2022 36 | Feb 2022 | 36 |
May 2023 33 | May 2023 | 33 |
Dec 2023 43 | Dec 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evonik Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Evonik Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evonik Corporation Product Quality
3.9/5
Evonik Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Evonik Corporation's overall Product Quality score rated by its users and customers.
Evonik Corporation Product Information
Evonik Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.evonik.com
- Company Size
- 5,001-10,000 Employees
Industry
Chemicals
Evonik Corporation Pricing
Evonik Corporation ROI & Value For Money
4.3/5
Evonik Corporation has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Evonik Corporation's overall ROI score rated by its users and customers.
Evonik Corporation Customer Service
4.1/5
Evonik Corporation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Evonik Corporation's overall Customer Service score rated by its users and customers.
About Evonik Corporation's Customer Service
Address
299 Jefferson Rd., Parsippany, NJ 07054
Website
http://www.evonik.com
Evonik Corporation's Social Links
Evonik Corporation as an Employer
4.3/5
Evonik Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Evonik Corporation scored a 43 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Evonik Corporation would recommend the brand to a friend. ENPS measures how likely Evonik Corporation employees would recommend working at Evonik Corporation to a friend.
Net Promoter Score
43
NPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 39% | Promoters |
|---|---|
| 33% | Passive |
| 28% | Detractors |
