100
NPS
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Ex Novo Brewing
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About Ex Novo Brewing's Brand
Ex Novo Brewing is a non-profit brewery that makes and sells a wide variety of beer styles and flavors.
Brand at a Glance
4/5
Product Quality
3.5/5
Pricing
Ex Novo Brewing NPS
Ex Novo Brewing's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ex Novo Brewing's customers would recommend using the product based on a scale of -100 to 100.
Ex Novo Brewing Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ex Novo Brewing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ex Novo Brewing Product Quality
4/5
Ex Novo Brewing has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ex Novo Brewing Product Information
Ex Novo Brewing’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://exnovobrew.com/#home
- Company Size
- 1-10 Employees
Industry
Tech
Food and Beverages
Ex Novo Brewing Pricing
Ex Novo Brewing ROI & Value For Money
3.5/5
Ex Novo Brewing has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ex Novo Brewing Customer Satisfaction (CSAT)
Ex Novo Brewing Customer Satisfaction (CSAT) Score
100 / 100
Ex Novo Brewing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ex Novo Brewing as an Employer
Consumer vs. Employees
Ex Novo Brewing scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ex Novo Brewing would recommend the brand to a friend. ENPS measures how likely Ex Novo Brewing employees would recommend working at Ex Novo Brewing to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
