-100
NPS
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ExamOne, a Quest Diagnostics Company
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About ExamOne, a Quest Diagnostics Company's Brand
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
ExamOne, a Quest Diagnostics Company NPS
ExamOne, a Quest Diagnostics Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ExamOne, a Quest Diagnostics Company's customers would recommend using the product based on a scale of -100 to 100.
ExamOne, a Quest Diagnostics Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ExamOne, a Quest Diagnostics Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ExamOne, a Quest Diagnostics Company Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ExamOne, a Quest Diagnostics Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ExamOne, a Quest Diagnostics Company Product Quality
2.7/5
ExamOne, a Quest Diagnostics Company has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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ExamOne, a Quest Diagnostics Company Product Information
ExamOne, a Quest Diagnostics Company’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
ExamOne, a Quest Diagnostics Company Pricing
ExamOne, a Quest Diagnostics Company ROI & Value For Money
1.5/5
ExamOne, a Quest Diagnostics Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ExamOne, a Quest Diagnostics Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ExamOne, a Quest Diagnostics Company Customer Service
3/5
ExamOne, a Quest Diagnostics Company has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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ExamOne, a Quest Diagnostics Company as an Employer
Consumer vs. Employees
ExamOne, a Quest Diagnostics Company scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of ExamOne, a Quest Diagnostics Company would recommend the brand to a friend. ENPS measures how likely ExamOne, a Quest Diagnostics Company employees would recommend working at ExamOne, a Quest Diagnostics Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
