42
NPS
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Experion Technologies
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About Experion Technologies' Brand
Experion Technologies is a 14+ year-old IT solutions & services company. In a short span of time, our products and custom applications have served over 130 customers across 26 countries. Our customers include some of the world’s largest corporations as well as some of the fastest growing early stage companies. We have offices/ direct presence in United States, United Kingdom, Germany, Switzerland, Netherlands, Middle East, India, Australia and New Zealand.
Brand at a Glance
92%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Experion Technologies NPS
Experion Technologies's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether Experion Technologies's customers would recommend using the product based on a scale of -100 to 100.
Experion Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
Experion Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 17 | Mar 2022 | 17 |
May 2022 29 | May 2022 | 29 |
Jun 2022 37 | Jun 2022 | 37 |
Oct 2022 22 | Oct 2022 | 22 |
Apr 2023 30 | Apr 2023 | 30 |
Aug 2023 36 | Aug 2023 | 36 |
Sep 2023 41 | Sep 2023 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Experion Technologies NPS by Gender
Experion Technologies's NPS was rated 50 by Male customers on Comparably.
Male
50
Experion Technologies's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Experion Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Experion Technologies NPS by Ethnicity
Experion Technologies's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Experion Technologies NPS by Age
Experion Technologies's NPS was rated 100 points by customers ages 51-55 on Comparably.
Experion Technologies NPS by Usage
Experion Technologies's NPS was rated 100 points by customers who have used Experion Technologies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Experion Technologies Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Experion Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Experion Technologies Customer Loyalty Score by Gender
Experion Technologies's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Experion Technologies.
Male
100%
Yes
Female
N/A
Yes
Experion Technologies Customer Loyalty Score by Ethnicity
Experion Technologies's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Experion Technologies.
100
out of 100
Caucasian
Experion Technologies Customer Loyalty Score by Age
Experion Technologies's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Experion Technologies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Experion Technologies Customer Loyalty Score by Usage
Experion Technologies's Customer Loyalty score was rated 100% by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Experion Technologies Customer Loyalty Score by Industry
Experion Technologies's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Experion Technologies Product Quality
3.6/5
Experion Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Experion Technologies Product Information
Experion Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Experion Technologies's product the highest.
- Website
- http://experionglobal.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Quick Insights into Experion Technologies Product Quality
Experion Technologies's Product Quality score was rated highest by customers ages 51-55.
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Ranked Experion Technologies Product Quality the Highest
Experion Technologies Product Quality Score by Gender
Experion Technologies's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Experion Technologies.
Male
3.5/5
Female
N/A
Experion Technologies Product Quality Score by Ethnicity
Experion Technologies's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Experion Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Experion Technologies Product Quality Score by Age
Experion Technologies's Product Quality score was rated 5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Experion Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 5 | 51-55 | 5 |
Experion Technologies Product Quality Score by Usage
Experion Technologies's Product Quality score was rated 4.4 stars by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Experion Technologies Product Quality Score by Industry
Experion Technologies's Product Quality score was rated 3.3 stars by Tech industry customers.
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Experion Technologies Pricing
Experion Technologies ROI & Value For Money
3.7/5
Experion Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Experion Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Experion Technologies ROI
Experion Technologies's ROI score was rated highest by customers who have used Experion Technologies's products/services for 2 to 5 Years.
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Ranked Experion Technologies ROI the Highest
Experion Technologies ROI Score by Gender
Experion Technologies's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Experion Technologies.
Male
4/5
Female
N/A
Experion Technologies ROI Score by Ethnicity
Experion Technologies's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Experion Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Experion Technologies ROI Score by Age
Experion Technologies's ROI score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Experion Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Experion Technologies ROI Score by Usage
Experion Technologies's ROI score was rated 4.7 stars by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Experion Technologies ROI Score by Industry
Experion Technologies's ROI score was rated 3.8 stars by Tech industry customers.
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Experion Technologies Customer Satisfaction (CSAT)
Experion Technologies Customer Satisfaction (CSAT) Score
86 / 100
Experion Technologies has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Experion Technologies Customer Satisfaction
Experion Technologies's Customer Satisfaction score was rated highest by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Experion Technologies' Customer Satisfaction.
Ranked Experion Technologies Customer Satisfaction the Highest
Experion Technologies Customer Satisfaction Score by Gender
Experion Technologies's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Experion Technologies.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Experion Technologies Customer Satisfaction Score by Usage
Experion Technologies's Customer Satisfaction score was rated 100 points by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Experion Technologies Customer Service
4/5
Experion Technologies has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Experion Technologies's Customer Service
Address
Experion Technologies USA Inc. 6860 N Dallas Parkway, Suite 200, Dallas, TX 75024-4253 India
Website
http://experionglobal.com
Phone Number
+91 471 304 7317
Experion Technologies's Social Links
Quick Insights into Experion Technologies Customer Service
Experion Technologies's Customer Service score was rated highest by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Experion Technologies' Customer Service score.
Ranked Experion Technologies Customer Service the Highest
Experion Technologies Customer Service Score by Gender
Experion Technologies's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Experion Technologies.
Male
4.1/5
Female
N/A
Experion Technologies Customer Service Score by Ethnicity
Experion Technologies's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Experion Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Experion Technologies Customer Service Score by Age
Experion Technologies's Customer Service score was rated 4.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Experion Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
Experion Technologies Customer Service Score by Usage
Experion Technologies's Customer Service score was rated 4.5 stars by customers who have used Experion Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Experion Technologies Customer Service Score by Industry
Experion Technologies's Customer Service score was rated 3.8 stars by Tech industry customers.
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Experion Technologies as an Employer
4.7/5
Experion Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Experion Technologies scored a 42 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Experion Technologies would recommend the brand to a friend. ENPS measures how likely Experion Technologies employees would recommend working at Experion Technologies to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 63% | Promoters |
|---|---|
| 28% | Passive |
| 9% | Detractors |
