0
NPS
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Brand Page
Eze Software
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About Eze Software's Brand
"Eze Software provides investment technology solutions for the front, middle and back office."
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Eze Software NPS
Eze Software's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Eze Software's customers would recommend using the product based on a scale of -100 to 100.
Eze Software Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Eze Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eze Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eze Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eze Software Product Quality
4/5
Eze Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Software's overall Product Quality score rated by its users and customers.
Eze Software Product Information
Eze Software’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://ezesoft.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Eze Software Pricing
Eze Software ROI & Value For Money
2.5/5
Eze Software has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Software's overall ROI score rated by its users and customers.
Eze Software Customer Satisfaction (CSAT)
Eze Software Customer Satisfaction (CSAT) Score
100 / 100
Eze Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eze Software Customer Service
3.5/5
Eze Software has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eze Software's overall Customer Service score rated by its users and customers.
About Eze Software's Customer Service
Address
Boston, MA
Website
http://ezesoft.com/
Eze Software as an Employer
3.8/5
Eze Software has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Eze Software scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Eze Software would recommend the brand to a friend. ENPS measures how likely Eze Software employees would recommend working at Eze Software to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
