100
NPS
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Brand Page
FAAC
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About FAAC's Brand
Brand at a Glance
2.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
FAAC NPS
FAAC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FAAC's customers would recommend using the product based on a scale of -100 to 100.
FAAC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FAAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FAAC Product Quality
2.5/5
FAAC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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FAAC Product Information
FAAC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.faac.co.uk/
- Company Size
- 5,001-10,000 Employees
FAAC Pricing
FAAC ROI & Value For Money
4/5
FAAC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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FAAC Customer Service
4.5/5
FAAC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About FAAC's Customer Service
Website
https://www.faac.co.uk/
FAAC as an Employer
3.8/5
FAAC has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
FAAC scored a 100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of FAAC would recommend the brand to a friend. ENPS measures how likely FAAC employees would recommend working at FAAC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
