FabFitFun FAQs

Email preferences

You can change your email notification preferences by logging into your FabFitFun account and selecting 'Manage Email Preferences'. You have the choice to subscribe to all emails, all emails about the season (~5) or emails only about your account.

To make sure you are getting a heads up about the seasons most important dates make sure that what you would like to be subscribed to says "YES" and click "UPDATE" even if it already says "YES". [email protected]

Lastly, it is always a great idea to check your email account to verify that the emails are not going to your spam folder and addto your safe sender list.

App Notifications

iOS

You can change the FabFitFun app notifications by navigating to

Settings

Notifications

Select 'FabFitFun' from the list of apps

You can toggle the notifications ON or OFF as you wish!

Android

You can change the FabFitFun app notifications by navigating to

Settings

Apps

Select 'FabFitFun' from the list of apps

App Settings

Notifications

You can toggle the notifications ON or OFF as you wish!

FabFitFun is a membership, which means you will be automatically charged every season or year depending on your membership plan.

If we cannot successfully charge your card, your order will be placed on hold. You will receive an email notification from us to update your billing information as soon as possible. We will attempt to recharge the card again at a later date.

If we are unable to charge you for the membership on the billing day but manage to do it at a later date, your order will be shipped out with a delay. Please note, we cannot guarantee that your chosen items will remain in stock.

See how to update your billing information here.

Starting with the Winter 2019 season, our billing and fulfillment schedule will be organized to maximize shipping efficiency and help prevent overlap between the various groups. Well have Select Access and All Access windows for Add-Ons and Customization.

*Select Members who ship in Bill Date 1 will not be able to Customize during All Access Customization as Select orders will have already begun to process at this point.

Select Access (Add-ons: Nov. 1-Nov. 5, Customize: Nov. 2-Nov. 5)

Select Members will have access to a Select-only Add-Ons & Customize window. Once the Add-Ons and Customize window close, they will then be billed and shipped.

Bill Date 1 includes (Nov. 7):

Select Members

Military addresses (APO/DPO/FPO) will automatically receive Select status and be in the first billing group

New Select Members who became Select before Select Access close (i.e. upgraded to Annual, reactivated as Annual, or signed up as Annual)

Note: Select Members who do not participate in Add-Ons and Customization will still be billed and shipped in the Select Access window.

All Access (Add-ons: Nov. 14-Nov. 18, Customize: Nov. 15-Nov. 18)

Non-Select Members and members who became Select after Select Access window close will have access to All Access for Add-Ons & Customize. Select Members who had access to Select Access can continue shopping the Add-On sale during All Access with a shipping fee (see below). Once the Add-Ons and Customize window close, they will be billed and shipped.

Bill Date 2 includes (Nov. 20):

Non-Select Members who purchase Add-Ons or add additional items to their Box during customization

Non-Select Members who live in CA/UK/AK/HI/PR

New Non-Select Members who signed up for the current season before All Access close regardless of Add-Ons or Customize participation

New Select Members who became Select between Select Access close and All Access close (i.e. upgraded to Annual, reactivated as Annual, or signed up as Annual)

Select members who had access to the Select Access window will be able to continue shopping Add-Ons during the All Access window, but will be unable to purchase more than the max of the same item and will be subject to additional shipping fees as set forth below:

US Orders: Shipping for orders over $25 is free! Orders under $25 incur a $5.95 shipping fee.

Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $8* for orders over $25. Orders under $25 incur a $13.95* shipping fee.

UK Orders: Shipping is $5* per order. Orders under $25 incur a $10.95* shipping fee.

*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Foreign exchange or transaction fees may apply for non US customers.

Bill Date 3 includes (Nov. 27):

Existing Domestic Non-Select Members who do not purchase Add-Ons and do not add additional items during customization.

Estimated Shipping Time-frame

Boxes typically ship within one month of successful billing.

Tracking Information

As soon as your box leaves our California warehouse, you will be emailed a link with your tracking number so can keep an eye out for your box!

Estimated Transit Schedule

US Boxes: 7-10 business days or 1-2 weeks after leaving our California warehouse.

AK, HI, PR, UK & Canadian Boxes*: 9-14 business days or 2-3 weeks after leaving our California warehouse.

APO/FPO Boxes: May take up to 45 days for your order to arrive depending on your location. While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until it reaches its final destination.

*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.

Each season all members have the opportunity to Customize certain items in their Seasonal Box!

To do this you can log in to your account and hover over the "My Box" tab. This will bring you to a dropdown menu where you can click to Customize.

Upgrade your membership!

Check out the customization dates for the upcoming season. Want to get early access to Customize?

If you have any questions about delivery onceyou'vereceived your tracking information, contact the carrier directly. This is the most efficient way to solve any issues that may come up once your order has shipped. Below are some frequently asked questions related to tracking and delivery.

I havent received my order but its marked as delivered.

Occasionally, an order will be marked as delivered by the shipping carrier prematurely. If this happened to youdon'tworry! Often times it will be delivered within five (5) business days. Please contact your local post office for details about your delivery.

Ive waited 5 business days and have not received my order.

In the case that your order has not arrived after 5 business days please contact Customer Care for assistance.

My order has not moved and is in the same location.

Orders can occasionally remain without an update on tracking for up to 5 business days. This is part of the normal shipping process. Please contact the carrier if there is no movement with the order for longer than that.

My order was returned to sender.

If your order was returned to sender please contact our Customer Care team as soon as possible for assistance.

If you would like to cancel your membership, you must do so before the current seasons billing date. Otherwise, you will continue to be billed for the following Seasonal Box.

To unsubscribe from your Seasonal Membership, log in to your FabFitFun dashboard and cancel using the " My Subscription and Orders " page. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

here

Annual subscription cancellation requests will go into effect at the end of the annual term. Annual subscriptions prepay for 4 boxes and are nonrefundable. You will have access to all the amazing membership perks until the end of your annual term even if you cancel before you receive all your boxes.

If you have any questions or would like to reactivate, let us know !

UK Customers Only

You have the right to cancel a Seasonal or Annual subscription and obtain a refund of your subscription by notifying us of your intention to do so within 14 days of your receipt of your first box. You can exercise these rights to cancel your subscription and obtain a refund by contacting our Customer Care Team at [email protected] or 1.855.313.6267. Alternatively, you may fill out a cancellation form available here, and send it to our Customer Care Team at [email protected].

You must return your box in accordance with the instructions set out below no later than 14 days after you have notified us of your wish to cancel your subscription. You are responsible for returning the box to us and, unless the box is faulty, you will be required to pay for the cost of returning the box to us. You must return the box as follows: post the box at your expense to the following address: FabFitFun, Inc. ATTN: Customer Service Department, 14101 Pipeline Ave Chino, CA 91710 USA. You can find additional details in FabFitFuns Cancellation, Return and Refund Policy .

We will examine the box upon receipt and, provided that the box does not show signs of unreasonable use, we will provide a full refund. If the box does show signs of unreasonable use, we will notify you that a reduced amount will be available. We will refund your payment, by the original payment method, as soon as possible and no later than: (1) 14 days after we receive the box from you; or (2) (if earlier) 14 days after you provide evidence that you have returned the box to us. If we refund you the price paid before we are able to inspect the box and later discover that you have handled it in an unacceptable way, you will be liable to pay to us an appropriate amount.

Your order will generally ship within 30 days of the seasons billing day (upon successful billing). Check out the seasons billing and shipping schedule here.

We will send you an email with all the tracking details as soon as the order leaves the warehouse.

You can also track the status of your order by logging into your FabFitFun account and checking the My box page.

Any missing, item(s) must be reported within two weeks of your delivery date. Please contact us and our Customer Care team will assist you with filing a claim and/or getting your items replaced.

If you are missing item(s) from your order there is a chance that they are being shipped separately! Click here for more info.

UK customers please note that you have additional statutory rights with respect to refunds and returns. Click here to view the UK policy.

What is Customize?

Customize is the option to choose one or more items in your box!

Once customization opens for the season, you can make your selections by logging into your FabFitFun account and clicking the " Customize " tab on your dashboard!New members will have access to customizing their box upon sign-up.

Note: If you sign up as a new member who is not receiving an Editors Box, you will be able to make your customizations when the window opens for all members.

Who gets Customize?

All members* get the opportunity to customize some of the products in their box, free with the membership! Want even more customization options? Become a Select Member !

What if I am a Select Member?

Select Members can choose even more products in their box and also get early access to Customization! Once you purchase an Annual Subscription, you'll be a select member and immediately have access to all the amazing perks !

Can I choose more than one item?

Each season, while supplies last, we offer the option to purchase more than one item at an additional cost! Once you pick your first item, you can add other items by clicking the "ADD" button, and you will be charged the corresponding amount on billing day.Click here to see our current seasonal billing and shipping schedule.

When does Customize open and close?

Customize is open for a window of time (usually 1-week) at the beginning of each season, before seasonal boxes begin shipping out**. All customizations are subject to availability, while supplies last.

Customize will close about a day before the first billing day.

Winter 2019 Dates

Select Access

Opens on November 2nd at 9 am PT

Closes on November 5th at 9am PT

All Access

Opens on November 14th at 9 am PT

Closes on November 18th at 9am PT

Note: Additional Customizations can only be on hold for a limited time if your account is past due.

*Certainitems are restricted by shipping regulations. This may affect what items are visibleto you when you customize your box.

**If your first Seasonal Box is purchased after selections are sold out, then Customization will begin with your second Seasonal Box. Customize is open for a period of about 1-week right before boxes begin shipping for the season. See Billing/Shipping Schedule.

TV.FabFitFun.com

If you are an active FabFitFun member, you now have access to FabFitFunTV! Click here to start watching!

What is FabFitFunTV?

FabFitFunTV brings you on-demand videoscurated by our team as another way toinspire happiness and personal growth through discovery. We will be partnering with your favorite brands, influencers, and workout sites to bring you exciting content.

How do Iwatch?

Simply visit on your desktop or mobile device. The supported browsers include Safari and Google Chrome

Note: If youre watching on mobile, normal data rates may apply.

Can I view this on my TV?

Yes, if you have an Apple TV, Roku, or Amazon FireStick

Do I need equipment to watch?

Most videos available on FabFitFunTV only require some free space for you to work out in. Some videos may recommend a mat, or additional equipment including free weights, a barre, a treadmill, or a hula hoop.

Yes! Anyone can purchase an e-gift card by following this link.Current members can use the link or click the "Gift" tab on their account dashboard. Note for members: If you choose to use a different credit card than the one on file, it will override the credit card on your account and be saved for your next billing cycle.

We offer gift cards in set increments of $25, $60, $100, $200, $250, or $300 and do not have the option to name your own amount. A $60 gift card will go towards your first box, applicable tax, shipping, and potentially some add-ons.

Upon checkout, the e-gift card code will be emailed to the recipient who can immediately redeem towards a new membership, existing membership, add-ons, shop, or towards anything purchased on the FabFitFun website.

Note: The recipient must become a FabFitFun member in order to use the gift card and agree to the membership terms and conditions. New memberscan use the gift card code during checkout and the gift card amountwill be discountedfrom the total. Any remaining balance will automatically apply to any future purchase.

Existing members can redeem gift cards here. Once the gift card amount is exhausted, additional re-occurring payments will go to the credit card on file.

Gift Card purchases and redemptions are exempt from the refer-a-friendprogram and referral credits will not be applied. Gift Cards cannot be combinedwith discount codes.

If you have any questions about gifting, feel free to reach out to our Customer Care team here.

There are two options to introduce your friends to FabFitFun. Refer-a-Friend program and Starter Box program.

Our Refer-a-Friend program is available to ALL members, whereas our Starter Box program is only available to existing members that have been granted invites to send.

With Refer-a-Friend, an existing member can send their unique referral link to automatically give their friend a $10 off promo code at checkout. The existing member who sent the link will receive $15 in purchase credit with each successful referral!

Friends referred by the Refer-a-Friend program will be signing up for our Seasonal subscription to receive boxes that includes 7-10 full-sized items.

With Starter Boxes, an existing member may be granted special invites that can be sent to a certain number of their friends (by inputting their name and email address when prompted). The recipient will receive an invitation for a free* Starter Box. With this offer, the existing member who sent the invitation is not eligible for any type of credit.

Friends who use the Starter Box program will be signing up for a starter box that include 3-4 full-sized items and will only pay for shipping.

To sign up for a FabFitFun membership, head to our website at FabFitFun.com !

Enter your email address to receive communication from us, and click "Get the Box!" to sign up. Fill out the order form (as pictured below) to set up your Seasonal or Annual membership.

Once you complete your billing and shipping information, you will fill in your personal survey to help us learn more about you.Note that filling out your personal survey does not customize your box.

cancel

I'm a new member, can I customize right away?

Yes, after completing your personal survey, youll be prompted to make any available Customization selections, while supplies last. If Customization has not yet opened for the current season, you'll have to wait to customize. Check our calendar for the latest dates! To customize even more in your box, you can upgrade to our Select Membership which will give you more options right away.

I'm a new member, can I purchase Add-Ons right away?

Yes! You'll have the opportunity to purchase Add-Ons to ship out with your first box! Once you've filled out your shipping address, you will have one hour to shop for New Member Add-Ons (completely optional). If time runs out, you'll be able to purchase Add-Ons beginning with the next season's box (see our events calendar for key dates).

As soon as you complete all steps, you'll have full access to your account to explore your FabFitFun dashboard !

After signing up, your membership will auto-renew every season or year until you decide to .

Happy Black Friday! Were holding a SURPRISE Black Friday Edit sale, just in time for the holidays! Starting Wednesday, November 27, shop incredible house brand and FabFitFun Style items at highly discounted prices!

The sale will include:

Up to 65% off exclusive Black Friday sale bundles!

Up to 50% off items from Summer and Rose, Chic & Tonic, and more!

Fun sale promotions:

Buy a Winter box in the sale and get a free Mini box, valued at $150! The Mini box is perfect for gifting, or to give yourself an extra holiday treat!You will receive an email on December 4th, before the sale closes, confirming if you are set to receive the Mini Box!

Spend $75, get a free Whish Blue Matcha Restoring Mask, valued at $58, available while supplies last! To receive this item, you must add and maintain a minimum purchase of $75 in your sale cart, not including taxes and shipping fees. Please note that if your cart total drops below $75 at any point during the sale, this gift with purchase may be removed from your cart. You will receive an email on December 4th, before the sale closes, confirming if you are set to receive this item!

Details:

The sale will run from Wednesday, November 27th through December 4th at 11:59 pm PST. No checkout is required, and you will be billed for items in your cart on December 5th!

Items purchased in this sale will ship within two weeks of successful billing. Check your email for your receipt and shipping notification.

Shipping for US orders over $25 is free! Orders under $25 incur a $5.95 shipping fee. Shipping for Canada, Alaska, Hawaii, and Puerto Rico Orders is $8* for orders over $25. Orders under $25 incur a $13.95* shipping fee.Shipping for UK orders is $5 USD per order. Orders under $25 incur a $10.95 USD shipping fee.

Any Winter boxes purchased in this sale cannot be customized, however, if you purchase more than one box, you will not receive the same variation.

Start shopping now at https://fabfitfun.com/blackfriday.

*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Foreign exchange or transaction fees may apply for non US customers.

THE BOX

US Orders: Shipping for Seasonal boxes to the contiguous US is free!

Canada, Alaska, Hawaii, Puerto Rico Orders: Shipping is $8* per box. Any Add-Ons or additional Customization items will ship along with your box regardless of location.

UK Orders: Shipping is $10 USD per box.

Any Add-Ons or additional Customize items will ship along with your box regardless of location!

THE ADD-ONS SALE

Add-Ons always ship free with your box!

If you are shopping the Add-Ons sale and not purchasing your Seasonal Box in the same season or shopping window, shipping fees will be charged in accordance with the prices listed for the Edit Sale:

US Orders: Shipping for orders over $25 is free! Orders under $25 incur a $5.95 shipping fee.

Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $8* for orders over $25. Orders under $25 incur a $13.95 USD shipping fee.

UK Orders: Shipping is $5 USD for orders over $25. Orders under $25 incur a $10.95 USD shipping fee.

THE EDIT SALE

US Orders:Shipping for orders over $25 is free! Orders under $25 incur a $5.95 shipping fee.

Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $8* for orders over $25. Orders under $25 incur a $13.95* shipping fee.

UK Orders: Shipping is $5 USD per order. Orders under $25 incur a $10.95 USD shipping fee.

THE SHOP

US Orders: Shipping for orders over $25 is free! Orders under $25 will incur a $5 shipping fee.Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $10* per order.

UK Orders: Shipping is $5 USD per order. Orders under $25 will incur a $10.95 USD shipping fee.

*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Foreign exchange or transaction fees may apply for non-US customers.

Every season, members have access to an exclusive sale called the "Edit" containing amazing products for huge discounts, 30% - 70% off! Each sale will be open for a limited period of time and functions just like a Seasonal Add-Ons sale (with automatic checkout at the end of the sale)! ( How do Add-Ons work? )

From time to time, members may receive an email with the opportunity to send a free* Starter Box to friends!If you receive an email, you can log into your FabFitFun dashboard to send the boxes!

Once you send the invite to your friend**, they will have one week to redeem their free box and begin their trial subscription!

Unless they choose to cancel, they will be billed 21 days after the date of purchase for their first seasonal box (valued at $200+) for the full subscription price of $49.99. Don't worry, we'll remind them before their subscription renews! ( What is your cancellation policy? )

They'll also have the option to activate the subscription early and choose between the seasonal or annual subscription plan! ( What membership plans do you offer? ). By opting to purchase the 1st seasonal box early, theyll gain access to member perks such as add-ons & customizations (if they are open) at that time.

Please Note: Your first box will be the next available seasonal box (Spring 2019). The Editor's Box and Starter Box are not considered seasonal boxes.

*New member accounts will only begin with the Starter Box when the proper link or code is applied.

Rules:

The number of Starter Box invites you have available to send will be displayed in your account here.You can only send as many Starter Boxes as you are allocated.

This program is intended for new members only. Duplicate email addresses will not be accepted and you may not send invites to people who previously had a FabFitFun membership.

You cannot invite someone who has the same IP address as you.

Invites cannot be extended to people in the same household. The shipping information for the person invited must be different from the member extending the invite.

If you would like to share FabFitFun with someone living in the same household, you canhave them sign up for their own membership here, buy them a gift card or purchase a box for them in our shop.

Upon signing up, your friend will receive their Starter Box as well as a 21-day trial membership of FabFitFun. At the end of the 21 days, your friend will automatically be signed up for a Seasonal subscription and charged $49.99 for their next box, plus shipping and taxes, if applicable.

Your friend may cancel at anytime prior to their 21-day renewal by logging into their member dashboard or contacting Customer Care.

Any attempt or violation of the above rules will result in being prohibited from participating in sending Starter Box invites.

Once we have charged you for the order, it is immediately sent to our warehouse for processing and we are unable to make any changes.

Keep an eye on our Events Calenda r that includes important dates for all opportunities to shop and Customize your Box. Additionally, look out for our Deets email that we send prior to each season with important dates and information.

Make sure you receive all the relevant email by managing your notification preferences here.

Looking to purchase a FabFitFun box as a gift?

If you are a current member and want to purchase a single box for a friend you can do this in your member dashboard (if additional boxes are available). Simply log into your FabFitFun customer account and head over to the "Shop" page. Once you've accessed the shop you can choose to purchase an "Additional Box" and have it sent to either your address on file or you may edit to send to a friends address instead.

*Additional boxes vary by season and are subject to availability.

Want to gift a friend a FabFitFun subscription?

FabFitFun Gift Cards can also be purchased here. Visit this FAQ Page for more details on how gift cards work. These are available for anyone to purchase!

Gift won't be delivered in time? Use attached gift note to let them know it's on the way!

Can I purchase a FabFitFun gift card?

Yes! Anyone can purchase an e-gift card by following this link. Current members can use the link or click the "Gift" tab on their account dashboard. Note for members: If you choose to use a different credit card than the one on file, it will override the credit card on your account and be saved for your next billing cycle.

We offer gift cards in set increments of $25, $60, $100, $200, $250, or $300 and do not have the option to name your own amount. A $60 gift card will go towards your first box, applicable tax, shipping, and potentially some add-ons.

Upon checkout, the e-gift card code will be emailed to the recipient who can immediately redeem towards a new membership, existing membership, add-ons, shop order, or anything purchased on the FabFitFun website.

Note: The recipient must become a FabFitFun member and agree to the membership terms and conditions in order to use the gift card . New members can use the gift card during checkout and the gift card amount will be discounted from the total. Any remaining balance will automatically apply to future purchases.

Existing members can redeem gift cards here. Once the gift card amount is exhausted, additional recurring payments will charge the credit card on file.

Gift Card purchases and redemptions are exempt from the refer-a-friend program and referral credits will not be applied. Gift Cards cannot be combined with discount codes.

If you have any questions about gifting, feel free to reach out to our Customer Care team here !

Once your order is billed, we are unable to update the shipping address.

If your order is currently shipping to the wrong address please contact the carrier for assistance. They might be able to reroute your order.

You can confirm the shipping address of any billed orders on your account by clicking on Order Details in the My Subscription & Orders section of your account.

You can update your shipping address any time prior to billing here.

If you begin your FabFitFun membership in between seasons and the current seasonal box has sold out, your first box will be an Editors Box.

Whats in it?

Hand-picked by the FabFitFun team, The Editors Box features our favorite brands and products. Boxes will vary, but every single one features only full-size products and is valued at over $200.

Weve designed each curation as a perfect introduction to the FabFitFun membership highlighting the products and brands most loved by our editors and our members.

The Editor's Box will change each season.

When will I be billed for my next box?

If you start with the Editors Box, your nextbilling will be for the upcoming season's box. Click here to see our seasonal billing schedule.

Can I get anEditors Box ifI'malready a member?

During Add-Ons or Edit sales, Editor's Boxes may be available for members to purchase. Ifinventory allows, the most recentEditor's Box will also be available for members to purchase in the shop !

As a FabFitFun Member, youll receive a curated mix of fabulous beauty, wellness, fashion, fitness, home, or tech items, four (4) times per year*! Each box is hand-curated by the FabFitFun team and is guaranteed at $200+ USD in retail value.

FabFitFun is a membership and you will be charged immediately after selecting either the Seasonal or Annual Plan. If you sign up for the Annual membership, you will get automaticSelect Status! Depending on when you sign up, your first box will either be the current Seasonal Box or an Editors Box, offered between seasons.You will get an email confirmation of your order and will have access to your FabFitFun account and all the perks right away.

After your first Box, your membership automatically renews (annually $179.99** USD or seasonally $49.99** USD) according to our seasonal billing and shipping schedule unless you decide to cancel before your upcoming bill date. If you join as a Seasonal member and later decide to be Annual, you can upgrade at any time from your account. Well send you an email before you are charged to remind you of the upcoming bill date and details about your upcoming box.

The Perks!

FabFitFun members receive exclusive access to FFF TV, the FFF Shop, Exclusive Offers from our favorite brands, and incredible sales! Between our Add-Ons Sale, Edit Sale, Exclusive Offers, and FFF Shop, youre guaranteed to snag some extra items you love! Membership also includes access to our FabFitFun Community, where you can chat and connect with other members!

*Seasonal months are subject to change and depending on the time of sign-up, you may receive more than 4 boxes in a single year. In addition, you may *skip* your box in exchange for credit 1-time per 4-boxes purchased. You will be notified of your exact billing and shipping dates prior to the season. See seasonal schedule.

**All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Shipping fees to Canada, AK, HI, Puerto Rico, and the UK will apply. Foreign exchange or transaction fees may apply for non-US customers.

Each season, we partner with an amazing charity or organization to bring awareness to a worthy cause! On top of that, members have the opportunity to donate directly to our charity partner during the Add-Ons and the Edit Sales. 100% of donations go directly to that season's charity/organization.

[email protected]

This Winter, FabFitFun is focused on giving back to the Womens Alzheimers Movement ! WAM is dedicated to raising awareness about womens increased risk for Alzheimers and to educating the public women and men about lifestyle changes they can make to protect their brain health.

Previous charitable partners included City of Hope, the Global Gift Foundation, Ian Somerhalder Foundation, Kindness Factory, Right Action for Women, American Heart Association, UNICEF, Joyful Heart Foundation, More Than Me, The Starlight Foundation, Pencils of Promise, The Purple Purse Foundation, Tribe Alive, Girl Rising and Wildlife Conservation Society.

Please feel free to reach out towith any further questions you may have!

Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within two (2) weeks of your delivery date. Please contact us and our Customer Care team will assist you with filing a claim and/or getting your items replaced.

UK customers please note that you have additional statutory rights with respect to refunds and returns. Click here to view the UK policy.

You can change all your account information when you log into your FabFitFun account online and navigate to 'My account'.

Head over to FabFitFun.com and click to login in the upper-right corner.

From there, you can click the "Edit" button next to the information you would like to update.

here

Please note: billing and shipping information must be updated before you are billed.Clickto see our current seasonal billing and shipping schedule.

Non-Members:

Because we are a subscription service, you must sign up for a membership and agree to our Membership Terms and Terms of Use and Sal e in order to receive a box. However, you can discontinue your membership before you are billed for your second box.

Seasonal Memberships auto-renew each season and Annual Memberships auto-renew after you've received all four (4) boxes associated with your membership. We always email our members in advance to let them know when their next bill date will be!

Once you're a member, you'll have access to our FabFitFun shop, FabFitFun TV, Community Forum, and other amazing perks of being a member! If you're looking to purchase a box as a gift, take a look at our Gift Options FAQ !

Active Members:

When available, you can purchase additional boxes in our Shop or Add-On and Edit sales!

Seasonal Boxes and Add-On Sale

Your order will generally ship within 30 days of the season's billing day (upon successful billing).

Each season, we offer hundreds of variations of our boxes, and we work diligently to put all the finishing touches on your order before it is shipped out. Your FabFitFun box is personally customized and meticulously assembled by our warehouse team (check out the video below to learn more!).Additionally, once the designated windows have closed, any changes to your Customizations or Add-Ons may delay the processing of your order.

Edit Sale and Shop orders

Your order will generally ship within 2 weeks of successful billing

Tracking Information

As soon as your box leaves our California warehouse, you will be emailed a link with your tracking number so you can monitor the progress of your order.

Estimated Transit Schedule

US Boxes: 7-10 business days or 1-2 weeks after leaving our California warehouse.

AK, HI, PR, UK & Canadian Boxes*: 9-14 business days or 2-3 weeks after leaving our California warehouse.

APO/FPO Boxes: May take up to 45 days for your order to arrive depending on your location. While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until it reaches its final destination.

*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.

If you would like to cancel your membership, you must do so before the next bill date. Otherwise, you will continue to be billed for the following Seasonal Box.

To unsubscribe from your Seasonal subscription, log in to your FabFitFun dashboard and cancel using the " My Subscription and Orders " page. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

Annual subscription cancellations will go into effect at the end of the annual term. Annual subscriptions prepay for four (4) boxes and are nonrefundable.

If you have any questions or would like to reactivate, let us know !

UK Customers Only

You have the right to cancel a Seasonal or Annual subscription and obtain a refund of your subscriptionby notifying us of your intention to do so within 14 days of receipt by you of your first box. You can exercise these rights to cancel your subscription and obtain a refund by contacting ourCustomer Care Team at [email protected] or 1.855.313.6267. Alternatively, you may fill out acancellation form available here, and send it to our Customer Care Team at [email protected].

You must return your box in accordance with the instructions set out below no later than 14 days afteryou have notified us of your wish to cancel your subscription. You are responsible for returning the box to us and, unless the box is faulty, you will be required to pay for the cost of returning the box to us. You must return the box as follows: post the box at your expense to the following address: FabFitFun, Inc. ATTN: Customer Service Department, 14101 Pipeline Ave Chino, CA 91710 USA. You can find additional details in FabFitFuns Cancellation, Return and Refund Policy here.

We will examine the box upon receipt and, provided that the box does not show signs of unreasonableuse, we will provide a full refund. If the box does show signs of unreasonable use, we will notify youthat a reduced amount will be available. We will refund your payment, by the original payment method, as soon as possible and no later than: (1) 14 days after we receive the box from you; or (2) (if earlier) 14 days after you provide evidence that you have returned the box to us. If we refund you the price paid before we are able to inspect the box and later discover that you have handled it in an unacceptable way, you will be liable to pay to us an appropriate amount.

Keywords: unsubscribe, cancel, cancelling, canceling, cancellation, cancelation, deactivate,

You can see all of your invoices when you log into your account on fabfitfun.com and navigate to ' My subscriptions & orders '.

Your seasonal box invoices appear right on the main page and to take a look at your add-ons invoice click View billing history at the bottom of the screen!

FabFitFun purchases are final sale and nonrefundable. We do not accept returns or exchanges of boxes, box items, add-ons, additional box purchases, or shop/edit sale orders. Any returns made to us will not be eligible for a refund.

UK customers please note that you have additional statutory rights with respect to refunds and returns. Click here to view the UK policy.

Once your box is delivered to your door, you have three business days to review the items in your Style Box, complete your Checkout Survey, and drop off any returns at your local FedEx. Returns are always free!

How do I exchange an item?

If you receive an item that you wish to exchange for a different size please reach out to [email protected] with your exchange request. We are more than happy to exchange for a different size if our inventory allows.

Our live chat feature is available 24/7! You can find us by simply clicking on the 'help' button in the bottom right corner of the website and searching for a topic. If the search doesn't answer your question, click Live Chat and a Customer Care Specialist will be happy to help! Please note, if our live chat is not available during hours listed, it means we are busy assisting other members.

Other than chat, the best way to reach us is here !

If you prefer, we're also available by phone at 855-313-6267 24/7. We look forward to assisting you!

UK Members can reach out to us at 8003-580498

We are even on Twitter! @FabFitFunCS

To schedule your next box, head to your Style Dashboard and select the week youd like your Style Box to ship in the scheduling calendar!

[Note: If a week no longer has availability or is already in progress, it will appear greyed out in the calendar and you must select an alternate week]

There are two access windows for Customization - Select Access and All Access.

Select Access Customization opens November 2nd - November 5th. This Customization window is exclusively for Select Members. If you want to get early access upgrade here.

All Access Customization window will open after Select Access closes from November 15th to November 18th. Non-Select Members will have the opportunity to customize their box during this window.

Please note - new Select Members will be able to Customize during the All Access window.

Seasonal to Annual membership

If you are a Seasonal Member, you can upgrade your subscription to our Select Membership at any time by logging into your account here and clicking 'Upgrade to Select'!

When you click "Upgrade to Select," you'll be charged $179.99* which will cover your next four boxes! Please note that the upgrade applies to future boxes and will extend your subscription for an additional four (4) boxes if you have already been charged for a pending Seasonal Box. Once you upgrade, you'll immediately have the amazing perks of being a Select Member. Click here to learn more!

contact customer care

Annual to Seasonal membership

If you would like to change your account from Annual to Seasonal, please and our care team is happy to help you make the change!

*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Shipping fees to Canada, AK, HI, Puerto Rico, and the UK will apply. Foreign exchange or transaction fees may apply for non-US customers.

From time to time, existing members may receive an email with the opportunity to send a free* Starter Box to friends! If you receive an invite, you can log into your FabFitFun dashboard to send the boxes.

Once you send the box to your friend**, they will have 7 days to redeem their free box and begin their trial subscription. They will be automatically billed 21 days after the date of purchase for their first Seasonal Box at the full subscription price of $49.99 USD -- don't worry, we'll remind them before their subscription renews!

They'll also have the option to activate the subscription early and choose between the Seasonal or Annual membership plan. By opting to purchase the 1st Seasonal Box early, they will immediately gain access to member perks such as Add-Ons & Customizations (if they are open).

Starter Boxes may vary, but each will contain 3-4 items. Your first box after the 21 days will be the next available Seasonal Box; Editors boxes and Starter boxes are not considered seasonal boxes.

Please note, due to Quebec laws and regulations, members will not be able to redeem a Starter Box invite, however, our Refer-a-Friend program is always available! https://fabfitfun.com/invite/

*$5 USD Shipping fee for US orders and $8 USD Shipping fee to CA, HI, and AK will apply. Any applicable sales tax will apply.**Friend must be a new member of FabFitFun and may not live in the same household in order to redeem the Starter Box invite.

Currently, your Personal Survey is not used to Customize your box. We use it to help us learn what products are in tune with our member base and decide what will go into future boxes.

For now, this means your box will not be personalized, although you will have the opportunity to customize some of the items in your box each season. You can learn more about how to customize your box here.

Every season, members have access to an exclusive sale called the "Edit," containing amazing products for huge discounts (30% - 70% off)! Each sale will be open for a limited period of time and functions just like a Seasonal Add-Ons sale (with automatic checkout at the end of the sale)! ( What is an Add-Ons Sale? )

In order for us to ship your order as soon as possible, one or more of your items might ship separately. You will receive an email notification if any items are delayed. Another email containing tracking information will be sent once your order ships out. Items that are shipped separately will not be charged for additional shipping.

Certain items from our sales are shipped out directly by the vendor. You will receive an email notification detailing which item will be arriving separately.

To verify that youdon'thave any missing items, you can check the packing slip in the box. Any item that shows up in the packing slip with the quantity 0 will be shipped separately. The column Ordered Qty will list all items that were purchased.

For each friend you refer that becomes a new FabFitFun Member, you'll receive $15 in credit towards your next purchase after they join.

To receive your unique link to share with friends, log in to your FabFitFun Dashboard and navigate to the Refer-A-Friend page. They must use your personal invite link to sign up.

*In order to receive credit, your friend must be a new FabFitFun member and live in a different household. Same household or self-referrals will not be accepted. Starter Box invites do not count as referrals.

If there is a problem with an item you received please send us a photo and description of what happened here. Our Customer Care team will investigate and find a proper solution for you.

As a FabFitFun Member, youll get a box of fabulous finds in beauty, wellness, fashion, and fitness hand-picked by the FabFitFun team! Each box will be worth $200+ in retail value. You will receive a Seasonal Box (4) four times per year. *

You will be charged immediately after selecting between either the Seasonal or Annual Membership. You'll receive an email confirmation of your order and be given access to your FabFitFun account right away.

Depending on when you sign up, that seasons Box or an Editors Box will be the first box you receive. The Editors Box is offered in between seasons once the current seasons Box has sold out. It may contain favorite products and/or brands from previous seasons.

After your first Box, your membership will continue according to our seasonal schedule. Click here to see our current seasonal billing and shipping schedule.

Seasonal Subscription:

If you sign up for the Seasonal subscription, you'll pay $49.99* per box each season. We will send you an email before you are charged to remind you of the upcoming bill date as well as all other details about your upcoming box. Your subscription automatically renews each season unless you decide to cancel before your upcoming bill date. If you join as a Seasonal Member and later decide to be Annual, you can upgrade at any time from your account. Click here to upgrade now!

Annual Subscription:

If you sign up for the Annual subscription you'll pay $179.99 ** upfront for your first four (4) boxes. You will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date. Purchasing an Annual membership will make you a Select Member ! Each season, we will email you before your order ships and allow you to personalize certain items in the box.

Annual Members are also placed in the first billing group. This means boxes are generally shipped during the first shipping window.

The Perks:

FabFitFun members receive exclusive access to FFF TV and our incredible sales! Between our Add-on sale, Edit sale, exclusive offers, and our FFF Shop, youre guaranteed to snag some extra goodies you love! Membership also includes access to our FabFitFun Community, where you can chat and connect with other members!

*Seasonal months are subject to change. You will be notified of your exact billing and shipping dates prior to the season. See seasonal schedule.

**All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Shipping fees to Canada, AK, HI, Puerto Rico, and the UK will apply. Foreign exchange or transaction fees may apply for non US customers.

Keywords: Cost, subscription, frequency, charge, membership, seasonal, monthly, cancel, hi there

Yes! We currently ship to the USA, Canada, and the UK! Shipping fees differ based on location.

Contiguous US: free shipping for seasonal boxes.

Canada, Puerto Rico, Alaska, Hawaii: $8.* shipping for seasonal boxes.**

UK: $10.* shipping for seasonal boxes.**

For more information regarding shipping costs for our Shop and Edit sales click here.

If you live in a country that is not listed above, you can contact us with your name and location, and we'll add you to our mailing list to keep you informed if we expand to your country!

If your order is being shipped to an APO/FPO location, please note it may take up to 45 days for your order to arrive (depending on where you are located). While we will issue tracking details as soon as your order is shipped, tracking may not show any updates until your order reaches its final destination.

*All prices are listed in USD. Foreign exchange or transaction fees may apply for non-US customers.

**Due to shipping restrictions, content in boxes being shipped to Canada, the United Kingdom, Alaska, Hawaii, and Puerto Rico may vary each season from US boxes. Gift certificates, coupons and sponsored items included in boxes shipped to the US are subject to shipping constraints.

A mystery bundle is an add-on option that will ship along with your box! The bundle will contain a surprise assortment of goodies, including current or previous add-ons and past box items. Each mystery bundle is worth over $100!

Purchasing an Annual FabFitFun Membership will automatically make you a Select Member! If you are a Seasonal Member you can upgrade your account to an Annual Membership at any time.

Annual Memberships include four (4) prepaid boxes for $179.99* and other amazing perks!

The Perks:

1.$20 USD yearly membership savings compared to a Seasonal subscription

2. Early shipping, so your goodies will ship in our first shipping group!

3. Early access to Seasonal Add-Ons and Edit Sales!

4. Early access to Customization!

5. Extra Customization options!

6. Stay tuned for more!

If you want to UPGRADE NOW, click here !

*All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Shipping fees to Canada, AK, HI, Puerto Rico, and the UK will apply. Foreign exchange or transaction fees may apply for non US customers.

**If your first Seasonal Box is purchased after selections are sold out, then Customization will begin with your second Seasonal Box. Selections are open for approximately 2-3 weeks prior to seasonal boxes being shipped out. See Billing/Shipping Schedule.

Yes! We currently offer two types of trial memberships: Starter Box and Access Trial! Read more about each trial membership below:

What is a Starter Box Trial?

From time to time, existing members may receive an email with the opportunity to send a free* Starter Box to friends! If you receive an invite, you can log into your FabFitFun dashboard to send the boxes.

Once you send the box to your friend**, they will have 7 days to redeem their free box and begin their trial membership. They will be automatically billed 21 days after the date of purchase for their first Seasonal Box at the full price of $49.99 USD - don't worry, we'll remind them before their subscription renews!

They'll also have the option to activate the membership early and choose between the Seasonal or Annual plan. By opting to purchase the 1st Seasonal Box early, they will immediately gain access to member perks such as Add-Ons & Customizations (if they are open).

Starter Boxes may vary, but each will contain 3-4 items! Your first box after the 21 days will be the next available Seasonal Box; Editors boxes and Starter boxes are not considered seasonal boxes.

Please note, due to Quebec laws and regulations, members will not be able to redeem a Starter Box invite, however, our Refer-a-Friend program is always available! https://fabfitfun.com/invite/

https://fabfitfun.com/invite/

*$5 USD Shipping fee for US orders and $8 USD Shipping fee to CA, HI, and AK will apply. Any applicable sales tax will apply.**Friend must be a new member of FabFitFun and may not live in the same household in order to redeem the Starter Box invite.

What is an Access Trial Membership?

The Access Trial membership is available forthosewho want to experience the digital features ofFabFitFun before signing up as a member!You will have access to all of our digital features,such as:

Fitness, cooking, and lifestyle videos on FabFitFun TV

Our FabFitFun online community

Special deals and brands in our curated Shop

Exclusive offers from our favorite brands

Ability to shop member only sales during your trial*

After 14 days, you will auto-enrolled into our Seasonal membership and your card on file will be charged $49.99 USD each season (plus shipping and taxes, if applicable)+. You can cancel your upcoming subscription online at any time by logging into your member dashboard or contacting FabFitFun Support. You can also activate your subscription before the 14-day trial has ended and choose between the Seasonal or Annual membership plan.

* You may only purchase items from the Add-Ons or Edit sales if your trial expires after the close of the sale or if you choose to continue with a Seasonal membership.

+All prices are listed in USD. Any applicable taxes will be detailed in your FabFitFun invoice. Shipping fees to Canada, AK, HI, Puerto Rico, and the UK will apply. Foreign exchange or transaction fees may apply for non US customers.

How much is shipping if I shop one of the sales?

US Orders: Shipping for orders over $25 is free! Orders under $25 incur a $5.95 shipping fee.

Canada, Alaska, Hawaii, and Puerto Rico Orders: Shipping is $8* for orders over $25. Orders under $25 incur a $13.95* shipping fee.

UK Orders: Shipping is $5 USD per order. Orders under $25 incur a $10.95 USD shipping fee.

Please note that customers residing in Quebec are not currently able to participate in the Access Trial membership, however, our Refer-a-Friend program is always available!

FabFitFun Style is a personalized fashion styling service offered exclusively to FabFitFun members. Take our quiz to get started and let our stylists thoughtfully curate a wardrobe fit to your unique shape and lifestyle.

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TAKE OUR QUIZ : Let our stylists know your unique preferences, sizes and body shape, so they can get started creating looks youll love!

SCHEDULE A BOX: Head to your Style Dashboard and select the week youd like your Style Box to ship in the scheduling calendar. [Note: If a week no longer has availability or is already in progress, it will appear greyed out in the calendar and you must select an alternate week]

GET STYLED : The $20 Styling Fee (charged the week before your box ships) will provide you with 5 items of clothing and accessories, hand selected by our style experts. No subscription necessary.

STAY IN THE KNOW : Your Style Box will ship within 7-10 days from the date you are charged. Youll receive a shipping confirmation with your tracking number and the shipping fees are on us!

GIVE IT A WHIRL : You will have 3 business days to try your items on in the comfort of your home and decide which styles you want to keep. Complete your Checkout Survey within the 3-day review period to tell your stylist what you loved and what didnt work, so they know what to send in future deliveries!

RETURN THE REST : Drop your returns in their prepaid envelope at any FedEx location, OR keep everything and get 25% off your Style box. The $20 Styling Fee will be applied toward any item/s you choose to purchase.

HOW DO I SIGN UP?

All FabFitFun members located in the US are eligible for FabFitFun Style! Start by clicking link, or by emailing us at [email protected]. Once you have completed your Style Profile Quiz, you will be redirected to our Style Scheduler, where you will be able to select the week you would like your box to ship.

HOW MUCH DOES IT COST?

We charge a $20 Styling Fee before every FabFitFun Style Box ships. This fee will be credited towards any items you decide to keep from your box. Keep all of the items your stylist hand-selected for youll and receive 25% off the entire box!

When you fill out your Style Quiz you let us know the price range you are comfortable paying for your Style Box and your stylist will do their best to send 5 items within the range you selected.

What is the $20 Style Fee for?

Youll be charged a nonrefundable $20 Styling Fee to reserve your spot and book a stylist. The $20 Styling Fee will be applied toward any item/s you choose to purchase. Simply fill out your Check Out Survey to indicate which items you love and you will only be charged for what you keep. Keep everything and get 25% off your entire box!

When will I be charged?

The $20 Styling Fee will be charged the week before your stylist starts building your looks. Youll be charged for the items you love and decide to keep after completing your Checkout Survey. The $20 Styling Fee will be applied toward your purchase at that time.

Add-Ons are some of our most-loved products and brands from past boxes (as well as some of our new favorite goodies) that you can include with your Box shipment (discounted up to 70% off!). You have to be a FabFitFun member in order to select add-ons, and they are only available for a limited time prior to billing so jump on them before they all sell out!

Note: There is no check out necessary with add-on sales. Each member can purchase up to 3 of a particular product. Item selection may vary depending on shipping location. Additional sales tax may apply (learn more).

Add-Ons sales are open prior to each season's box shipment! Select Members have early access to the sale each season! Click here to learn more about upgrading your membership.

How Add-Ons work:

Reserve Add-Ons by adding your favorite items to your add-on cart.

You may add (+) or remove (-) items up until selection closes. (See image below)

Any items in your Add-Ons cart will be automatically saved and you will be charged for your selected Add-Ons on Bill Date 1 No checkout necessary! Any applicable taxes will be detailed in your FabFitFun invoice ( learn more ).

Your Add-Ons will be shipped out along with your Seasonal Box during the Bill Date 1 shipping group!

Add-Ons How-To Guide:

How to remove an add-on from your box? See below:

Note: There is no check out necessary in with add-on sales. Each member can purchase up to 3 of a particular product. Item selection may vary depending on shipping location.

Head over to FabFitFun.com and click to login in the upper-right corner

Hover over the"My Box" tab to view a drop down menu. Then, click on" Customize "to be redirected.

Customization will open 2-3 weeks before the seasonal billing date.

If you are a Select Member, you get early access to Customization. That means youll have three (3) days before everyone else to start customizing your box. Make your selections on the " Customize " tab of your FabFitFun dashboard. ( What is Customize? )

To log in to your account, click login in the upper-right corner. Enter the email address and password you signed up with, and you should be able to view your member dashboard!

If youre still unable to log in, please contact our Customer Care team with the type of device, operating system and type of browser you are using.