50
NPS
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Facility Solutions Group
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About Facility Solutions Group's Brand
At FSG we design and build lighting and electrical systems that cost less to operate so businesses can put more money in the bank.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Facility Solutions Group NPS
Facility Solutions Group's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Facility Solutions Group's customers would recommend using the product based on a scale of -100 to 100.
Facility Solutions Group Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Facility Solutions Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Facility Solutions Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Facility Solutions Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Facility Solutions Group Product Quality
2.8/5
Facility Solutions Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Facility Solutions Group's overall Product Quality score rated by its users and customers.
Facility Solutions Group Product Information
Facility Solutions Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www1.fsgi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Facility Solutions Group Pricing
Facility Solutions Group ROI & Value For Money
3.5/5
Facility Solutions Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Facility Solutions Group Customer Satisfaction (CSAT)
Facility Solutions Group Customer Satisfaction (CSAT) Score
33 / 100
Facility Solutions Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Facility Solutions Group Customer Service
3.3/5
Facility Solutions Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Facility Solutions Group's Customer Service
Address
4401 Westgate Boulevard, Suite 310, Austin, TX 78745
Website
https://www1.fsgi.com/
Phone Number
5124407985
Facility Solutions Group as an Employer
3.5/5
Facility Solutions Group has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Facility Solutions Group scored a 50 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Facility Solutions Group would recommend the brand to a friend. ENPS measures how likely Facility Solutions Group employees would recommend working at Facility Solutions Group to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
