100
NPS
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Fairfield University
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About Fairfield University's Brand
Fairfield University is a school in Fairfield.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
Fairfield University NPS
Fairfield University's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fairfield University's customers would recommend using the product based on a scale of -100 to 100.
Fairfield University Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fairfield University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fairfield University Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fairfield University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fairfield University Product Quality
1.5/5
Fairfield University has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fairfield University Product Information
Fairfield University’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.fairfield.edu/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Fairfield University Pricing
Fairfield University ROI & Value For Money
1.5/5
Fairfield University has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Fairfield University Customer Satisfaction (CSAT)
Fairfield University Customer Satisfaction (CSAT) Score
33 / 100
Fairfield University has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fairfield University Customer Service
5/5
Fairfield University has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fairfield University's Customer Service
Address
Fairfield, CT 6824
Website
http://www.fairfield.edu/
Phone Number
(203) 254-4000
Fairfield University as an Employer
Consumer vs. Employees
Fairfield University scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Fairfield University would recommend the brand to a friend. ENPS measures how likely Fairfield University employees would recommend working at Fairfield University to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
