53
NPS
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fairlife, LLC
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About fairlife, LLC's Brand
fairlife, LLC is a Chicago-based dairy company that creates great-tasting, nutrition-rich and value-added products to nourish consumers.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
fairlife, LLC NPS
fairlife, LLC's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether fairlife, LLC's customers would recommend using the product based on a scale of -100 to 100.
fairlife, LLC Overall NPS
| 71% | Promoters |
|---|---|
| 11% | Passives |
| 18% | Detractors |
fairlife, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 37 | May 2024 | 37 |
Nov 2024 40 | Nov 2024 | 40 |
Jan 2025 34 | Jan 2025 | 34 |
Feb 2025 38 | Feb 2025 | 38 |
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 43 | May 2025 | 43 |
Jul 2025 45 | Jul 2025 | 45 |
Oct 2025 48 | Oct 2025 | 48 |
Nov 2025 50 | Nov 2025 | 50 |
Apr 2026 51 | Apr 2026 | 51 |
May 2026 53 | May 2026 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
fairlife, LLC NPS by Gender
fairlife, LLC's NPS was rated 0 by Female customers on Comparably.
Female
0
fairlife, LLC's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
fairlife, LLC's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
fairlife, LLC NPS by Ethnicity
fairlife, LLC's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
fairlife, LLC NPS by Age
fairlife, LLC's NPS was rated 0 points by customers ages 41-45 on Comparably.
fairlife, LLC NPS by Usage
fairlife, LLC's NPS was rated 75 points by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 75 | 2 to 5 Years | 75 |
fairlife, LLC Customer Reviews
Out of the 2 fairlife, LLC customer reviews 2 were positive and 0 were constructive. fairlife, LLC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
fairlife, LLC Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of fairlife, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
fairlife, LLC Customer Loyalty Score by Gender
fairlife, LLC's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
fairlife, LLC Customer Loyalty Score by Ethnicity
fairlife, LLC's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
fairlife, LLC Customer Loyalty Score by Age
fairlife, LLC's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of fairlife, LLC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
fairlife, LLC Customer Loyalty Score by Usage
fairlife, LLC's Customer Loyalty score was rated 100% by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
fairlife, LLC Product Quality
4.3/5
fairlife, LLC has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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fairlife, LLC Product Information
fairlife, LLC’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://fairlife.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into fairlife, LLC Product Quality
fairlife, LLC's Product Quality score was rated highest by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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Ranked fairlife, LLC Product Quality the Highest
fairlife, LLC Product Quality Score by Gender
fairlife, LLC's Product Quality score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
fairlife, LLC Product Quality Score by Ethnicity
fairlife, LLC's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of fairlife, LLC.
0
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
fairlife, LLC Product Quality Score by Age
fairlife, LLC's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of fairlife, LLC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
fairlife, LLC Product Quality Score by Usage
fairlife, LLC's Product Quality score was rated 4.7 stars by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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fairlife, LLC Pricing
fairlife, LLC ROI & Value For Money
4.2/5
fairlife, LLC has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into fairlife, LLC ROI
fairlife, LLC's ROI score was rated highest by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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Ranked fairlife, LLC ROI the Highest
fairlife, LLC ROI Score by Gender
fairlife, LLC's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
fairlife, LLC ROI Score by Ethnicity
fairlife, LLC's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
fairlife, LLC ROI Score by Age
fairlife, LLC's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
fairlife, LLC ROI Score by Usage
fairlife, LLC's ROI score was rated 4.2 stars by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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fairlife, LLC Customer Satisfaction (CSAT)
fairlife, LLC Customer Satisfaction (CSAT) Score
81 / 100
fairlife, LLC has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
23%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into fairlife, LLC Customer Satisfaction
fairlife, LLC's Customer Satisfaction score was rated highest by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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Ranked fairlife, LLC Customer Satisfaction the Highest
fairlife, LLC Customer Satisfaction Score by Gender
fairlife, LLC's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
fairlife, LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
fairlife, LLC's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
fairlife, LLC Customer Satisfaction Score by Age
fairlife, LLC's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
fairlife, LLC Customer Satisfaction Score by Usage
fairlife, LLC's Customer Satisfaction score was rated 100 points by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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fairlife, LLC Customer Service
4/5
fairlife, LLC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About fairlife, LLC's Customer Service
Address
1001 W Adams St., Chicago, IL 60607
Website
http://fairlife.com
Phone Number
3126249444
Quick Insights into fairlife, LLC Customer Service
fairlife, LLC's Customer Service score was rated highest by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked fairlife, LLC's Customer Service score.
Ranked fairlife, LLC Customer Service the Highest
fairlife, LLC Customer Service Score by Gender
fairlife, LLC's Customer Service score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
fairlife, LLC Customer Service Score by Ethnicity
fairlife, LLC's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of fairlife, LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
fairlife, LLC Customer Service Score by Age
fairlife, LLC's Customer Service score was rated 2.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
fairlife, LLC Customer Service Score by Usage
fairlife, LLC's Customer Service score was rated 4.1 stars by customers who have used fairlife, LLC's products/services for 2 to 5 Years.
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fairlife, LLC as an Employer
2.8/5
fairlife, LLC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
fairlife, LLC scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of fairlife, LLC would recommend the brand to a friend. ENPS measures how likely fairlife, LLC employees would recommend working at fairlife, LLC to a friend.
Net Promoter Score
53
NPS Score
| 71% | Promoters |
|---|---|
| 11% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
