-100
NPS
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Fairmont Homes
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About Fairmont Homes' Brand
Fairmont builds manufactured and modular homes, park model RVs, and homes built to Canada's codes.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Fairmont Homes NPS
Fairmont Homes's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fairmont Homes's customers would recommend using the product based on a scale of -100 to 100.
Fairmont Homes Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fairmont Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fairmont Homes Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fairmont Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fairmont Homes Product Quality
1.5/5
Fairmont Homes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fairmont Homes' overall Product Quality score rated by its users and customers.
Fairmont Homes Product Information
Fairmont Homes’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Fairmont Homes Pricing
Fairmont Homes ROI & Value For Money
1.7/5
Fairmont Homes has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Fairmont Homes Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fairmont Homes Customer Service
1.5/5
Fairmont Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fairmont Homes' overall Customer Service score rated by its users and customers.
About Fairmont Homes's Customer Service
Address
Nappanee, IN
Website
http://www.fairmonthomes.com/
Phone Number
(574) 773-2185
Fairmont Homes as an Employer
Consumer vs. Employees
Fairmont Homes scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Fairmont Homes would recommend the brand to a friend. ENPS measures how likely Fairmont Homes employees would recommend working at Fairmont Homes to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
