-100
NPS
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Fame House
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About Fame House's Brand
Music/Entertaiment Digital Professionals.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Fame House NPS
Fame House's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fame House's customers would recommend using the product based on a scale of -100 to 100.
Fame House Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fame House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fame House Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fame House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fame House Product Quality
1.5/5
Fame House has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fame House Product Information
Fame House’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.famehouse.net
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Fame House Pricing
Fame House ROI & Value For Money
2/5
Fame House has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Fame House Customer Satisfaction (CSAT)
Fame House Customer Satisfaction (CSAT) Score
50 / 100
Fame House has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fame House Customer Service
1.7/5
Fame House has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Fame House's Customer Service
Address
Philadelphia, PA
Website
http://www.famehouse.net
Fame House as an Employer
Consumer vs. Employees
Fame House scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Fame House would recommend the brand to a friend. ENPS measures how likely Fame House employees would recommend working at Fame House to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
