-100
NPS
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Familia Dental
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About Familia Dental's Brand
Familia Dental is a dental practice with the focus on making trips to the dentist easier, accessible and more affordable to everyone.
Brand at a Glance
36%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Familia Dental NPS
Familia Dental's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Familia Dental's customers would recommend using the product based on a scale of -100 to 100.
Familia Dental Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Familia Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Familia Dental NPS by Gender
Familia Dental's NPS was rated -100 by Female customers on Comparably.
Female
-100
Familia Dental's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Familia Dental's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Familia Dental Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Familia Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Familia Dental Customer Loyalty Score by Gender
Familia Dental's Customer Loyalty score was rated 28 by Female customers on Comparably.
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Female
28%
Yes
Male
N/A
Yes
Familia Dental Product Quality
1.5/5
Familia Dental has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Familia Dental Product Information
Familia Dental’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Familia Dental Product Quality
Familia Dental's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Familia Dental's Product Quality.
Ranked Familia Dental Product Quality the Highest
Familia Dental Product Quality Score by Gender
Familia Dental's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Familia Dental.
Female
1.5/5
Male
N/A
Familia Dental Pricing
Familia Dental ROI & Value For Money
1.5/5
Familia Dental has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Familia Dental ROI
Familia Dental's ROI score was rated highest by Female customers.
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Ranked Familia Dental ROI the Highest
Familia Dental ROI Score by Gender
Familia Dental's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Familia Dental.
Female
1.5/5
Male
N/A
Familia Dental Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Familia Dental Customer Satisfaction
Familia Dental's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Familia Dental's Customer Satisfaction.
Ranked Familia Dental Customer Satisfaction the Highest
Familia Dental Customer Satisfaction Score by Gender
Familia Dental's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Familia Dental.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Familia Dental Customer Service
1.5/5
Familia Dental has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Familia Dental's Customer Service
Address
Chicago, IL
Website
http://www.familiadental.com/
Phone Number
847-915-3041
Quick Insights into Familia Dental Customer Service
Familia Dental's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Familia Dental's Customer Service score.
Ranked Familia Dental Customer Service the Highest
Familia Dental Customer Service Score by Gender
Familia Dental's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Familia Dental.
Female
1.5/5
Male
N/A
Familia Dental as an Employer
2.2/5
Familia Dental has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Familia Dental scored a -100 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of Familia Dental would recommend the brand to a friend. ENPS measures how likely Familia Dental employees would recommend working at Familia Dental to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
