-33
NPS
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Family HealthCare Network
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About Family HealthCare Network's Brand
Family HealthCare Network is a non-profit community-based organization offering a comprehensive primary healthcare delivery system.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Family HealthCare Network NPS
Family HealthCare Network's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Family HealthCare Network's customers would recommend using the product based on a scale of -100 to 100.
Family HealthCare Network Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Family HealthCare Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Aug 2023 -33 | Aug 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Feb 2026 -34 | Feb 2026 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Family HealthCare Network NPS by Gender
Family HealthCare Network's NPS was rated 0 by Male customers on Comparably.
Male
0
Family HealthCare Network's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Family HealthCare Network's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Family HealthCare Network NPS by Usage
Family HealthCare Network's NPS was rated 0 points by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Family HealthCare Network Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Family HealthCare Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Family HealthCare Network Customer Loyalty Score by Gender
Family HealthCare Network's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Family HealthCare Network.
Male
70%
Yes
Female
N/A
Yes
Family HealthCare Network Customer Loyalty Score by Usage
Family HealthCare Network's Customer Loyalty score was rated 70% by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Family HealthCare Network Product Quality
3.2/5
Family HealthCare Network has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Family HealthCare Network's overall Product Quality score rated by its users and customers.
Family HealthCare Network Product Information
Family HealthCare Network’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://fhcn.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Family HealthCare Network Product Quality
Family HealthCare Network's Product Quality score was rated highest by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Family HealthCare Network's Product Quality.
Ranked Family HealthCare Network Product Quality the Highest
Family HealthCare Network Product Quality Score by Gender
Family HealthCare Network's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Family HealthCare Network.
Male
3.1/5
Female
N/A
Family HealthCare Network Product Quality Score by Usage
Family HealthCare Network's Product Quality score was rated 3.1 stars by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Family HealthCare Network Pricing
Family HealthCare Network ROI & Value For Money
3.3/5
Family HealthCare Network has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Family HealthCare Network ROI
Family HealthCare Network's ROI score was rated highest by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
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Ranked Family HealthCare Network ROI the Highest
Family HealthCare Network ROI Score by Gender
Family HealthCare Network's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Family HealthCare Network.
Male
3.1/5
Female
N/A
Family HealthCare Network ROI Score by Usage
Family HealthCare Network's ROI score was rated 3.1 stars by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Family HealthCare Network Customer Satisfaction (CSAT)
Family HealthCare Network Customer Satisfaction (CSAT) Score
80 / 100
Family HealthCare Network has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Family HealthCare Network Customer Satisfaction
Family HealthCare Network's Customer Satisfaction score was rated highest by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Family HealthCare Network's Customer Satisfaction.
Ranked Family HealthCare Network Customer Satisfaction the Highest
Family HealthCare Network Customer Satisfaction Score by Gender
Family HealthCare Network's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Family HealthCare Network.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Family HealthCare Network Customer Satisfaction Score by Usage
Family HealthCare Network's Customer Satisfaction score was rated 67 points by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Family HealthCare Network Customer Service
3.3/5
Family HealthCare Network has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Family HealthCare Network's overall Customer Service score rated by its users and customers.
About Family HealthCare Network's Customer Service
Address
501 N. Bridge, Visalia, CA
Website
http://fhcn.org
Phone Number
(877) 960-3426
Quick Insights into Family HealthCare Network Customer Service
Family HealthCare Network's Customer Service score was rated highest by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Family HealthCare Network's Customer Service score.
Ranked Family HealthCare Network Customer Service the Highest
Family HealthCare Network Customer Service Score by Gender
Family HealthCare Network's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Family HealthCare Network.
Male
3.1/5
Female
N/A
Family HealthCare Network Customer Service Score by Usage
Family HealthCare Network's Customer Service score was rated 3.1 stars by customers who have used Family HealthCare Network's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Family HealthCare Network as an Employer
Consumer vs. Employees
Family HealthCare Network scored a -33 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Family HealthCare Network would recommend the brand to a friend. ENPS measures how likely Family HealthCare Network employees would recommend working at Family HealthCare Network to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
