Fantastic Sams Employee Reviews
Out of 66 Fantastic Sams employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping Fantastic Sams improve their work culture. The Customer Support team, with 60% positive reviews, reports the best experience at Fantastic Sams compared to all other departments at the company. The Operations team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
They need to improve on their tone when talking to employees about any issues. They step in too much to take over clients with new stylists. They make every experience for stylists feel like a personal attack when the stylist isn't fast enough for their 10+ years stamdards.
Everything. Some salons who ask for better direction and get absolutely nothing. Also don't compare salons to other salons in different city's. Every city is different will never be the same.
Appreciating there employees and hiring fro. The inside of company
Review from Operations Dept
A team that communicates with each other as well as their staff.
Review from Customer Support Dept
Being honest and fair with employees
Why do you feel undervalued and what would make you feel better about your compensation?
There are both benefits for working parttime in this company. Also, in Indiana, they don't do student Ioans like they do in Louisville, so the benefits for new stylists are not the same.
Have not been offered any benefits
I personally feel undervalued due to I've been the primary stylist since we reopened due to the pandemic. I've dealt with rude customers. Having a salon owner who is not licensed to do hair hang around all day, then try to consult while the stylist is consulting is very unprofessional. More money
To have paid insurance and buy into the company stocks
Review from Operations Dept
We worked hard every day and were underpaid while management made a lot of money
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We need more employees to start. BE more consistent with the hours they need to work. Not changing the times you can work every other week.
Just to work together as a teem
Review from Operations Dept
We are a small team that works well together
Review from Operations Dept
We have no meetings
What needs to change to make the company culture better?
Get a better owner of our location
What would you improve about your company's interview process?
Actually interview people the same and don't just make certain people do a haircut.
What's going wrong and how can it be improved?
They have this idea that we are supposed to get them in and out super fast when that's not how every service works because we ate all at different levels of experience. We don't make appointments and people get mad about that. Sometimes, a hair service will be so rushed that the clients leave a mess
Get an owner that actually cares for the brand.
I work very hard and corporate takes too much of my wages
Review from Customer Support Dept
No communication. Communicate with their employees.
Review from Customer Support Dept
If my percentage was higher I would be happier. Also if I had insurance.
Review from Customer Support Dept
What would you most like to see improved at your company?
Expanding to an even bigger range across the contract, open more salon