Favor Employee Reviews
Out of 111 Favor employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Favor improve their work culture. The Operations team, with 55% positive reviews, reports the best experience at Favor compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Caring about their runners especially in these elements.
Communication would be good and open to receive too.
Review from Customer Support Dept
"Leadership" are a handful of trainers who could frankly be replaced with an auto response VI for the same effect.
Stop bragging about "success" and do some work. Get runners on payroll and avoid canceled orders because drivers see the disadvantage of the failed "work-for-tips" system
Paying there workers for there work
Why do you feel undervalued and what would make you feel better about your compensation?
Fairness and transparency in payment.
Review from Customer Support Dept
If I drive 15 minutes to pick up and order, and when I get there, the order has mysteriously already been picked up, I should be compensated for my time and miles. Instead, I got screwed and support said it wasn't favor's "policy" to pay for incomplete orders.
More pay, less runners. Period
Again the payouts are sickening after 10 hrs of driving in the most extreme heat.
Because ive been with them a long time and giving my all for them to screw up simple things as earnings! Plus obviously couldnt keep count of calls being sent to the employee! I'm done!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communication with their customers on the road
Not willing to work there anymore to avoid unnecessary issues that should'nt have been!
Review from Customer Support Dept
Communication, availability, runner support, respect
Review from Customer Support Dept
Everything! Support team you can actually speak to would be awesome
Review from Operations Dept
What needs to change to make the company culture better?
Better investigative process, answering emails.
Orders should be steady. My average favor takes more than an hour to complete either bcuz of the merchant or the customer or both.. then when you have to climb 4 flights of stairs after all that and you get paid 4$ you wanna quit
Ability to resolve issues with anyone but you can't reach support EVER!
Review from Operations Dept
What would you improve about your company's interview process?
Learn to tell people how much money we will work
What's going wrong and how can it be improved?
That's on the management team. I have decided to leave Favor for these reasons!
Review from Customer Support Dept
No way to check id till after order it's picked up, after several days a response from support via email will indicate one thing but they actually do something diff, are deceptive about pay, the list goes on
Review from Operations Dept
What would you most like to see improved at your company?
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