20
NPS
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FCB Health
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About FCB Health's Brand
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
FCB Health NPS
FCB Health's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether FCB Health's customers would recommend using the product based on a scale of -100 to 100.
FCB Health Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
FCB Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -13 | Jun 2021 | -13 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -10 | Aug 2021 | -10 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 9 | Apr 2022 | 9 |
Jul 2022 14 | Jul 2022 | 14 |
Nov 2022 15 | Nov 2022 | 15 |
Jan 2023 6 | Jan 2023 | 6 |
Feb 2023 13 | Feb 2023 | 13 |
Aug 2023 22 | Aug 2023 | 22 |
Mar 2024 25 | Mar 2024 | 25 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCB Health NPS by Gender
FCB Health's NPS was rated -34 by Male customers on Comparably.
Male
-34
FCB Health's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
FCB Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FCB Health Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of FCB Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FCB Health Customer Loyalty Score by Gender
FCB Health's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
FCB Health Product Quality
3.7/5
FCB Health has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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FCB Health Product Information
FCB Health’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://fcbhealthcare.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Healthcare
Quick Insights into FCB Health Product Quality
FCB Health's Product Quality score was rated highest by Male customers.
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Ranked FCB Health Product Quality the Highest
FCB Health Product Quality Score by Gender
FCB Health's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
FCB Health Pricing
FCB Health ROI & Value For Money
3.9/5
FCB Health has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into FCB Health ROI
FCB Health's ROI score was rated highest by Male customers.
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Ranked FCB Health ROI the Highest
FCB Health ROI Score by Gender
FCB Health's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
FCB Health Customer Satisfaction (CSAT)
FCB Health Customer Satisfaction (CSAT) Score
60 / 100
FCB Health has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FCB Health Customer Satisfaction
FCB Health's Customer Satisfaction score was rated highest by Male customers.
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Ranked FCB Health Customer Satisfaction the Highest
FCB Health Customer Satisfaction Score by Gender
FCB Health's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FCB Health.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
FCB Health Customer Service
3.8/5
FCB Health has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About FCB Health's Customer Service
Website
http://fcbhealthcare.com/
Quick Insights into FCB Health Customer Service
FCB Health's Customer Service score was rated highest by Male customers.
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Ranked FCB Health Customer Service the Highest
FCB Health Customer Service Score by Gender
FCB Health's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FCB Health.
Male
3.5/5
Female
N/A
FCB Health as an Employer
Consumer vs. Employees
FCB Health scored a 20 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of FCB Health would recommend the brand to a friend. ENPS measures how likely FCB Health employees would recommend working at FCB Health to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
