-72
NPS
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FCC Environmental
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About FCC Environmental's Brand
FCC Environmental is one of the world's largest environmental services companies providing services in North and South America
Brand at a Glance
47%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
2/5
Customer Service
FCC Environmental NPS
FCC Environmental's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether FCC Environmental's customers would recommend using the product based on a scale of -100 to 100.
FCC Environmental Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
FCC Environmental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2023 -60 | May 2023 | -60 |
Jun 2023 -67 | Jun 2023 | -67 |
Jul 2025 -71 | Jul 2025 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCC Environmental Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of FCC Environmental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCC Environmental Product Quality
1.8/5
FCC Environmental has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FCC Environmental's overall Product Quality score rated by its users and customers.
FCC Environmental Product Information
FCC Environmental’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://fccenvironmental.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Manufacturing
FCC Environmental Pricing
FCC Environmental ROI & Value For Money
1.8/5
FCC Environmental has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FCC Environmental's overall ROI score rated by its users and customers.
FCC Environmental Customer Satisfaction (CSAT)
FCC Environmental Customer Satisfaction (CSAT) Score
17 / 100
FCC Environmental has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FCC Environmental Customer Service
2/5
FCC Environmental has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About FCC Environmental's Customer Service
Address
Houston, TX
Website
http://fccenvironmental.com
Phone Number
(281) 668-3300
FCC Environmental as an Employer
2.4/5
FCC Environmental has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
FCC Environmental scored a -72 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of FCC Environmental would recommend the brand to a friend. ENPS measures how likely FCC Environmental employees would recommend working at FCC Environmental to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
