75
NPS
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Brand Page
FCS
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About FCS' Brand
FCS designs and develops programs and solutions for businesses.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
FCS NPS
FCS's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether FCS's customers would recommend using the product based on a scale of -100 to 100.
FCS Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
FCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jan 2023 75 | Jan 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCS Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of FCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCS Product Quality
3.3/5
FCS has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock FCS' overall Product Quality score rated by its users and customers.
FCS Product Information
FCS’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.fcs-inc.com
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
FCS Pricing
FCS ROI & Value For Money
3/5
FCS has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FCS' overall ROI score rated by its users and customers.
FCS Customer Satisfaction (CSAT)
FCS Customer Satisfaction (CSAT) Score
67 / 100
FCS has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FCS Customer Service
3/5
FCS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FCS' overall Customer Service score rated by its users and customers.
About FCS's Customer Service
Address
8701 Mallard Creek Road, Hanover, MD 28262
Website
www.fcs-inc.com
Phone Number
704-510-1998
FCS's Social Links
FCS as an Employer
3.0/5
FCS has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
FCS scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FCS would recommend the brand to a friend. ENPS measures how likely FCS employees would recommend working at FCS to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
