-51
NPS
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Brand Page
Federal Bureau of Investigation
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About Federal Bureau of Investigation's Brand
Federal Bureau of Investigation mission is to help protect you
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
4/5
Customer Service
Federal Bureau of Investigation CMO
Federal Bureau of Investigation NPS
Federal Bureau of Investigation's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Federal Bureau of Investigation's customers would recommend using the product based on a scale of -100 to 100.
Federal Bureau of Investigation Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Federal Bureau of Investigation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Dec 2022 -25 | Dec 2022 | -25 |
Jul 2024 -40 | Jul 2024 | -40 |
Sep 2025 -51 | Sep 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Bureau of Investigation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Federal Bureau of Investigation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Bureau of Investigation Product Quality
3.2/5
Federal Bureau of Investigation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Investigation's overall Product Quality score rated by its users and customers.
Federal Bureau of Investigation Product Information
Federal Bureau of Investigation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.fbi.gov
- Company Size
- 10,000+ Employees
Industry
SaaS
Federal Bureau of Investigation Pricing
Federal Bureau of Investigation ROI & Value For Money
3/5
Federal Bureau of Investigation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Investigation's overall ROI score rated by its users and customers.
Federal Bureau of Investigation Customer Satisfaction (CSAT)
Federal Bureau of Investigation Customer Satisfaction (CSAT) Score
75 / 100
Federal Bureau of Investigation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Bureau of Investigation Customer Service
4/5
Federal Bureau of Investigation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Federal Bureau of Investigation's overall Customer Service score rated by its users and customers.
About Federal Bureau of Investigation's Customer Service
Address
935 Pennsylvania Ave., NW, Washington, DC
Website
http://www.fbi.gov
Phone Number
1-202-324-3000
Federal Bureau of Investigation as an Employer
Consumer vs. Employees
Federal Bureau of Investigation scored a -51 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Bureau of Investigation would recommend the brand to a friend. ENPS measures how likely Federal Bureau of Investigation employees would recommend working at Federal Bureau of Investigation to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
