-100
NPS
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Federated Wireless
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About Federated Wireless' Brand
Federated Wireless offers the industry’s first Spectrum Controller, enabling government and commercial users to securely share spectrum for wireless services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Federated Wireless NPS
Federated Wireless's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Federated Wireless's customers would recommend using the product based on a scale of -100 to 100.
Federated Wireless Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Federated Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federated Wireless Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Federated Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federated Wireless Product Quality
1.5/5
Federated Wireless has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Federated Wireless' overall Product Quality score rated by its users and customers.
Federated Wireless Product Information
Federated Wireless’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Federated Wireless Pricing
Federated Wireless ROI & Value For Money
1.5/5
Federated Wireless has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Federated Wireless' overall ROI score rated by its users and customers.
Federated Wireless Customer Service
1.5/5
Federated Wireless has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Federated Wireless' overall Customer Service score rated by its users and customers.
About Federated Wireless's Customer Service
Address
3865 Wilson Blvd, Suite 200, Arlington, VA 22203
Website
http://www.federatedwireless.com
Phone Number
703-650-0585
Federated Wireless's Social Links
Federated Wireless as an Employer
4.6/5
Federated Wireless has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Federated Wireless scored a -100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Federated Wireless would recommend the brand to a friend. ENPS measures how likely Federated Wireless employees would recommend working at Federated Wireless to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 83% | Promoters |
|---|---|
| 14% | Passive |
| 3% | Detractors |
