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NPS
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Fetch Pet Insurance
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About Fetch Pet Insurance's Brand
Fetch Pet Insurance is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We want employees to live their best lives, too — that’s why we offer medical, dental, vision, 401K matching, and PTO. We have two offices (New York City, New York and Winnipeg, Canada) and offer remote work flexibility to ensure our team works where they are the most productive, the most comfortable and the happiest. We don’t play favorites, but we will say that office dogs and cats tend to be the most popular coworkers in our pet-friendly NYC location. Another pet perk: We offer all employees a Fetch Pet Insurance discount.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
2.5/5
Pricing
3.2/5
Customer Service
Fetch Pet Insurance NPS
Fetch Pet Insurance's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fetch Pet Insurance's customers would recommend using the product based on a scale of -100 to 100.
Fetch Pet Insurance Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fetch Pet Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Feb 2024 -33 | Feb 2024 | -33 |
Jul 2026 0 | Jul 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fetch Pet Insurance NPS by Gender
Fetch Pet Insurance's NPS was rated 0 by Female customers on Comparably.
Female
0
Fetch Pet Insurance's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Fetch Pet Insurance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fetch Pet Insurance NPS by Ethnicity
Fetch Pet Insurance's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Fetch Pet Insurance Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fetch Pet Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fetch Pet Insurance Customer Loyalty Score by Gender
Fetch Pet Insurance's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fetch Pet Insurance.
Female
78%
Yes
Male
N/A
Yes
Fetch Pet Insurance Customer Loyalty Score by Ethnicity
Fetch Pet Insurance's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fetch Pet Insurance.
78
out of 100
Caucasian
Fetch Pet Insurance Product Quality
3.5/5
Fetch Pet Insurance has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fetch Pet Insurance's overall Product Quality score rated by its users and customers.
Fetch Pet Insurance Product Information
Fetch Pet Insurance’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.fetchpet.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Fetch Pet Insurance Product Quality
Fetch Pet Insurance's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fetch Pet Insurance's Product Quality.
Ranked Fetch Pet Insurance Product Quality the Highest
Fetch Pet Insurance Product Quality Score by Gender
Fetch Pet Insurance's Product Quality score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fetch Pet Insurance.
Female
3.6/5
Male
N/A
Fetch Pet Insurance Product Quality Score by Ethnicity
Fetch Pet Insurance's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fetch Pet Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Fetch Pet Insurance Pricing
Fetch Pet Insurance ROI & Value For Money
2.5/5
Fetch Pet Insurance has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Fetch Pet Insurance ROI
Fetch Pet Insurance's ROI score was rated highest by Caucasian customers.
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Ranked Fetch Pet Insurance ROI the Highest
Fetch Pet Insurance ROI Score by Gender
Fetch Pet Insurance's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fetch Pet Insurance.
Female
2/5
Male
N/A
Fetch Pet Insurance ROI Score by Ethnicity
Fetch Pet Insurance's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fetch Pet Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fetch Pet Insurance Customer Satisfaction (CSAT)
Fetch Pet Insurance Customer Satisfaction (CSAT) Score
50 / 100
Fetch Pet Insurance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fetch Pet Insurance Customer Satisfaction
Fetch Pet Insurance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fetch Pet Insurance's Customer Satisfaction.
Ranked Fetch Pet Insurance Customer Satisfaction the Highest
Fetch Pet Insurance Customer Satisfaction Score by Gender
Fetch Pet Insurance's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fetch Pet Insurance.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Fetch Pet Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fetch Pet Insurance's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fetch Pet Insurance.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Fetch Pet Insurance Customer Service
3.2/5
Fetch Pet Insurance has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Fetch Pet Insurance's Customer Service
Address
101 Greenwich Street, Suite 10D, New York City, NY 10006
Website
https://www.fetchpet.com/
Fetch Pet Insurance's Social Links
Quick Insights into Fetch Pet Insurance Customer Service
Fetch Pet Insurance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fetch Pet Insurance's Customer Service score.
Ranked Fetch Pet Insurance Customer Service the Highest
Fetch Pet Insurance Customer Service Score by Gender
Fetch Pet Insurance's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fetch Pet Insurance.
Female
3.2/5
Male
N/A
Fetch Pet Insurance Customer Service Score by Ethnicity
Fetch Pet Insurance's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fetch Pet Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Fetch Pet Insurance as an Employer
4.6/5
Fetch Pet Insurance has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fetch Pet Insurance scored a 0 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Fetch Pet Insurance would recommend the brand to a friend. ENPS measures how likely Fetch Pet Insurance employees would recommend working at Fetch Pet Insurance to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 67% | Promoters |
|---|---|
| 18% | Passive |
| 15% | Detractors |
