Fever FAQs

To buy a ticket, you have to click on the " Buy Now" button located in the bottom of the screen.

When you do this, a new window will open and you will have to select:- The day you want to go.- The ticket type (some events allow you to buy different versions of an event. For example, a festival with or without camping).- The number of tickets you want to buy.- Apply a voucher: If the plan allows the use of voucher, you will see the option "Apply voucher".

Once you have clicked the "Purchase" button your purchase will be completed. Your tickets will then appear in the "Tickets" section of your Fever profile.

In some cases, it might be necessary to take some extra steps, such as calling to confirm your reservation, etc. Always read the purchase confirmation email carefully to make sure you complete the process correctly.

Finally, we would like you to know that in Fever we work with Braintree, which is one of the safest transaction systems for online purchases.

You can find all your vouchers in the "Vouchers" section of your profile. Each one of those will have specific features and requirements, as well as its own expiration date. You can check all this in the "Vouchers" section, just clicking on each of them.

This voucher system is very intuitive and you will be able to track your vouchers more easily.

The redemption process is basically the same:- Go to the "Vouchers" section- Click "Add voucher code".- Insert the code and click "Confirm".

Your balance will be added to your voucher wallet that you can use an unlimited amount of times until it reaches 0. You can also see other types of special campaign voucher (remember to check the expiration date often).

We regret to inform you that Fever tickets are non refundable and non amendable.

You can see this information in every plan, as well as in the Terms and Conditions of the app: "The reimbursement of previously purchased tickets is not allowed. Failure to attend an event/show or the commission of an error on the acquisition of the tickets are not valid grounds to get refunded".

You can review the full T&Cs, should you need it.

Moreover, according to current consumer regulations, due to the fact that the ticket can only be used on specific days, we also remind you that the right of reembursement can not be used after purchasing Fever tickets.

In the "Vouchers" section of your profile, you can see the list of all the vouchers you have available.

To find out the conditions of use of each specific voucher just click on each one and all the information will be displayed, including the expiration date.

In some cases, the expiration is set for a specific time, which can only be seen by displaying the complete information of the voucher.

Don't let your vouchers run out!

If you want to give a ticket to another Fever user, just send us a message at [email protected] from the email linked to your Fever account. Tell us the ID number of the ticket you want to transfer, as well as the email associated with the Fever account of the recipient and one of our agents will take care of your request.

To discover events in other cities on the Fever app, go to your profile and click the "City" button, selecting the city whose experiences you wish to see.

Fever is currently available in the following cities:Madrid, Barcelona, Valencia, Sevilla, Malaga, Bilbao, Ibiza, London, Manchester, New York, Los Angeles, Paris, Lisbon and Dubai

When applying vouchers, each voucher and event has its own specific conditions. Hence, there are events that do not allow the use of vouchers and there are vouchers that cannot be applied to certain events.

In any case, right before the confirmation of the purchase, there will be an informative screen showing you the total amount that your credit card will be charged, as well as the discount applied if you use a voucher.

Plus, if an event does not permit the use of vouchers, a text will appear stating that "this ticket does not admit vouchers".

For more information on the use of vouchers, click here.

You should always read carefully the instructions stated in the ticket details and in the confirmation email, as sometimes extra steps are needed (e.g. calling to confirm reservation, etc)

In some cases, you only need to show the ticket to the venue staff in order to enjoy the experience. However, it is quite common that you need to validate the ticket as well.

You must only validate your ticket once at the place of the experience, with the venue staff. To validate it, go to the "Tickets" section on your profile and select the ticket. Then, click on "Validate tickets" at the bottom. Please note that this option will appear just one hour prior to the plan start time to avoid validations by mistake.

Click here

By doing this, a new screen is presented. Simply write a letter V with your finger.

to watch a video showing you how to do it!

Each voucher has its own features and requirements, as well as its own expiration date.

To find out the specific expiration date (or time) of a voucher, go to the "Vouchers" section and check each one individually by clicking on them.

Don't forget to use them before they expire!

In order to collaborate with us, please fillin this online form.Once submitted, your request will reach the appropriate department and they will contact you directly with a response as soon as possible.

Thank you for your trust. We really appreciate that you have chosen Fever to work with your business.

Thank you for your interest in joining the Fever Team!If you want to apply to any of our open positions, you will have to access our Job Board by clicking on this link.We encourage you to check it on a regular basis, since postings are updated periodically. We are sure you will find a suitable position for you at some stage. Please bear in mind that you can apply for multiple positions.Good luck!

With Fever vouchers it is much easier to manage all the discounts we offer you.

Go to the "Vouchers" section on your profile and you will see all your vouchers. Each one of those will have its own features and requirements, as well as its own expiration date, and you choose which one you use!

For your convenience, please review the steps to apply a voucher in your purchases:

1. Choose a plan and click "Get it"2. In this section you must choose the session and number of tickets that you need. You will see also the total price.3. If the plan has vouchers enabled, you will see the option "Apply voucher". Bear in mind that, in case we had given you a VIP voucher, you will be able to skip all the restrictions!4. Once you tap this button, a new window is presented containing all the vouchers you have, split in "Available" and "Unavailable". This happens because, as mentioned, each voucher follows its own rules and requirements and maybe that specific plan does not match all of them.5. Choose one voucher among the available ones and you will go back to the ticket selector, where the final price should be updated with the correct discount. 6. In case you change your mind and prefer a different voucher, simply click [X] on the voucher row and the button will be restored to "Apply voucher" again. Choose a different voucher and the final price will be updated again.Attention! If you change something after applying a voucher, it will disappear and you must apply it again. This happens because your new selection might not be eligible for the voucher you had previously selected.7. Click "Purchase", and that's it.

Remember! Review the confirmation email carefully, as sometimes extra steps are needed (e.g. calling to confirm reservation, etc)

In order to change your hashtags and find out about new events in your city, you just have to click on Account settings within your profile.

Fever tickets can be bought using a credit/debit card or PayPal. We at Fever work with Braintree, one of the safest transaction systems online.

Payment methods are saved automatically to make future purchases easier. If you don't want these payment methods to remain on your Fever profile, go to your profile, enter "Account Settings" and click "Delete Payment Methods".

Fever requires you to have either a Facebook or a Gmail account to log in the app. We use this connection to discover your interests and, thanks to this, there is no need to fill out lengthy forms to offer you the events that fit you best.

Take into account that Fever is designed to use only one profile on each device (mobile phone or tablet). In the case that two Fever profiles sign into the same device (New Version), you will not be able to redeem vouchers from any of them. Signing in with Facebook and Google interchangeably will create two different accounts and, hence, you will need to delete one of them: you can do so from the "Preferences & Legal" section from your app, clicking on Delete Account. (Remember that all your details associated to that profile, even your tickets, will be deleted).

That depends on the conditions of each voucher and each plan.

Before completing the purchase you will see the discounted amount and the "Total", which will be charged in your credit card or Paypal account.

For further details, you can review the procedure to use a voucher to purchase tickets. (New Version)

In order to attend a free event you just need to click on the Join button in the description section of the event.

You should be careful not to click the button twice because it will make you leave the list.

If you want to increase the number of friends that are accompanying you, you should go to the plan details and click on "Leave event". After that, you can join the list again selecting the number of attendees you want. In order to check if you have eventually joined the list, just visit the "Tickets" section in your profile.

To attend these events, you don't need to show the ticket at the entrance, but remember that management can refuse service to anyone at any given time. Review also the confirmation email and the ticket information for further details.

In order to filter the events, you will need to go to the "FOR YOU" section.

From this screen, you can filter events following 3 different criteria:

- Select area

- Select date

- Select category

We regret to inform you that Fever tickets are non-refundable and non-amendable.

You can see this information in the Terms and Conditions of the app: "The reimbursement of previously purchased tickets is not allowed. Failure to attend an event/show or the commission of an error on the acquisition of the tickets are not valid grounds to get refunded".

You can review the full T&Cs, should you need to.

Moreover, according to current consumer regulations, due to the fact that the ticket can only be used on specific days, we also remind you that the right of reimbursement cannot be used after purchasing Fever tickets.

To redeem vouchers you must go to the "Vouchers" section of your app. Click "Add voucher code", insert the code and click "Confirm". The voucher will then be added to your profile.

Each one of those will have its own features and requirements, as well as its own expiration date. Remember to use it by then!

- Go to the "Vouchers" section- Click "Add voucher code".- Insert the code and click "Confirm".

In order to redeem a voucher, the latest version of the app must be installed in your device. Voucher redemption may fail due to several reasons. Most common reasons are stated here.(New Version)

In order to use Fever, you need to register using a Google+ or Facebook account.

As a result of that, the password will be the same for both of the platforms.

In order to change it, you just have to change it on Gmail or Facebook.

In order to change the email address associated with your Fever account, go to the "Account Settings" section within your profile. And Click "Change email address".

Remember that a confirmation email is sent after your purchase and it contains important information such as extra steps to complete the process. We also use this email address to inform you about last minute changes. Please make sure you choose an email account that you check on a daily basis.

* Fever only uses your personal information to provide you with the most relevant plans going on around you. We will never use your personal information for commercial purposes nor will it be shared with third parties.

If you want to add or change the email associated to your Fever account, you can do it from the "Settings" section within your profile in the app.

The email set in "Settings" will be the one where you will receive all your Fever notifications. However, to log into the app and access your profile and your tickets, you must do so with the email and password you registered to Fever in the first place, either through Facebook or Google+

In order to stop receiving notifications, you need to click on "Preferences & Legal" within your profile.

There, you can find a button which allows you to activate or deactivate them.

We encourage you to allow Fever notifications, this way you won't miss any important messages like plan cancellations or reminders.

There might be different reasons why a purchase could not be completed. Please check the "Tickets" section in your profile to make sure whether it has been completed or not, before trying again.

If the ticket does not appear in the tickets section, you can try the following:

1. Make sure you are using the latest version of the app. Go to the store and check that the app has been updated.

2. Log out and log in to your account (you can do so from "Settings" > "Exit"). Also, please close the app and try opening it again.

3. Restart your phone for troubleshooting.

4. If you are using an Android device, clear the apps cache. You can do this by accessing the Settings option on your phone.

5. The app works much better with a Wi-Fi connection. Sometimes, when using a 3G/4G connection

6. Refrain from using Amex cards, as they might cause some trouble. Also, make sure the card used is not expired and it has enough funds.

7. If possible, try using a different payment method. Sometimes, one-time errors occur and they can be fixed by doing this. Otherwise, try deleting the already saved payment method on Settings> "Payment method" and enter all the details again.

8. If the app is not working yet, you should uninstall the app from the settings section of your device and download it again from the store.

If the issue persists, please contact us at [email protected] notifying the steps you have already tried.

Your Fever profile photo is linked to the photo of the social network, Facebook or Gmail, that you used to sign up in the app.

To change it, you will have to modify the photo in your Facebook or Gmail account used and it will then be synchronized with your Fever account.

*Fever only uses your personal information to provide you with the most relevant plans happening around you. We will never use your personal information for commercial purposes nor will it be shared with third parties.

To buy more than one ticket, you must select the amount of tickets you want before continuing with the purchase.

If the experience you want does not allow you to increase the number of people, it means it only allows a maximum number of tickets per user. In this case, your friends will also need to download the app. Besides, if they enter your code before any other code, you will get 5/$10 for the first purchase of at least 2/$2 they make with a credit card or PayPal account for plans that cost 7/$12 or more

Note that it is also possible that tickets are no longer available and that is why you can not select any more. We recommend you to check always first that you can select as many tickets as you want before confirming your purchase.

The best way to know if a purchase has been successfully made is to check the "Tickets" section of your profile.

If you find the ticket for this purchase in this section, it means the purchase has been completed even though you may have not yet been charged in your credit card or Paypal account.

If your ticket is not there, the purchase has not been completed yet and you must do it again if you still want the ticket. In these cases, we recommend that you:

Delete the payment method introduced from the Settings section in your app.

Close the app so it can refresh and the cache can be deleted.

Log in again (from the same platform used before, either Facebook or Google) and check the Tickets section to confirm no ticket has been eventually purchased.

Once confirmed no purchases were made, introduce again the payment method and purchase your tickets.

If you didn't make a purchase using the app:

To purchase from www.feverup.com, you have to log into your Fever account using your Facebook/Google login. Keep in mind that if you have already added a Facebook/Google profile to www.feverup.com, the website will save your credentials and you won't have to log in each time.

If after making your purchase you do not receive the confirmation email to your usual address, check to see which account was actually used to make the purchase as it might not be the one you expected.

Once you have found the email confirmation, download the app onto your mobile device using the same login credentials, go to the ticket section of the app and enjoy the event.

"It is unusual for a single ticket to be charged twice to your account. Sometimes you may see a balance check and then the actual charge, so they appear to be two separate charges.

If you have made several purchase attempts, one of them may have withheld the amount of the cost of a ticket, whose purchase has not been eventually completed. In these cases, you do not see the ticket in the "Tickets"section of your profile and the retained charge is released within a few days.

If you have not received it after a few days, please contact us at [email protected] and we will check if there has been any issue during the purchase process."

The amount of Fever credit that you can use to purchase an event depends on the conditions of each voucher and each experience.

Before completing the purchase you will see the discounted amount and the"Total", which will be charged to your credit card or Paypal account.

For further details, you can review the procedure of how to use a voucher to purchase tickets.

For paid tickets, you will need to enter your credit card information or PayPal credentials.

Your payment method information is automatically stored in your profile when you purchase an experience, making your payment process easier the next time.

Fever work with Braintree, which is one of the safest and most trustworthy payment processors regarding online purchases. However, if you want to delete these payment details, simply go to the "Account Settings" section of the app and click "Payment methods", where you will have the option to clear the information after every purchase.

Please remember that refunds may take up to 3 working days.

If the refund has not been completed after 3 working days, contact us at [email protected] and we will find a solution to the issue.

It is unusual for a single ticket to be charged twice to your account. Sometimes you may see a balance check and then the actual charge, so they appear to be two separate charges.

If you have made several purchase attempts, one of them may have withheld the amount of the cost of a ticket, whose purchase has not been eventually completed. In these cases, you do not see the ticket in the "Tickets" section of your profile and the retained charge is released within a few days.

If you have not received it after a few days, please contact us at [email protected] and we will check if there has been any issue during the purchase process.

There might be different reasons why a purchase could not be completed. Please check the "Tickets" section in your profile to make sure whether it has been completed or not, before trying again.

If the ticket does not appear in the tickets section, you can try the following:

1. Make sure you are using the latest version of the app. Go to the store and check that the app has been updated.

2. Log out and log in to your account (you can do so from "Settings" > "Exit"). Also, please close the app and try opening it again.

3. Restart your phone for troubleshooting.

4. If you are using an Android device, clear the apps cache. You can do this by accessing the Settings option on your phone.

5. The app works much better with a Wi-Fi connection. Sometimes, when using a 3G/4G connection

6. Refrain from using Amex cards, as they might cause some trouble. Also, make sure the card used is not expired and it has enough funds.

7. If possible, try using a different payment method. Sometimes, one-time errors occur and they can be fixed by doing this. Otherwise, try deleting the already saved payment method on Settings> "Payment method" and enter all the details again.

8. If the app is not working yet, you should uninstall the app from the settings section of your device and download it again from the store.

If the issue persists, please contact us at [email protected] notifying the steps you have already tried.

Currently, the app is available in the United States (New York, Los Angeles), Spain (Barcelona, Madrid, Valencia, Seville, Bilbao, Mlaga), United Kingdom (London, Manchester), France (Paris) and Portugal (Lisbon). We are still considering new cities, but we have not decided yet which one will be the next.

Pay attention to our social networks, the new cities will be announced there!

Facebook: https://www.facebook.com/Feverup?fref=ts

Twitter: https://twitter.com/FeverNYChttps://twitter.com/FeverLDN

Instagram: @fevernyc @feverldn

We try to add as much information as possible about any experience in its description. We recommend you to read it carefully, and once the purchase is completed review the information provided in the ticket in your app, and in the confirmation email as well.

If you still have questions, do not hesitate to contact us via chat or email at [email protected]

1- All voucher codes have an expiration date, after which, the code can not be redeemed:This voucher has expired. You must be faster next time!. 2- A voucher code can be redeemed by a certain amount of users:The maximum amount of vouchers redeemed have already been reached out. 3- Each person can only redeem one welcome voucher code:Oops! Remember that welcome vouchers can only be redeemed once. 4- Some codes can only be redeemed after we have joined an event list or we have purchased a specific ticket for an event:In order to use this code, you must purchase a specific event!. 5- There are vouchers created to be used by people from a certain city. If somebody tries to use it from another city they will be unable to redeem it. 6- It is necessary to update the app to the latest version to redeem some voucher codes:Update the app to the latest version to redeem this code. 7- In the case that more than one Fever account has signed into the same mobile device (New Version), none of the owners of those accounts will be able to redeem voucher codes in their profiles anymore. 8- Each voucher code can only be redeemed once. If you try to redeem it twice, you will not be able to do so. "This coupon has already been used".

As you might know, each voucher and each event has specific conditions. Similarly, there are events thatdon'tallow the use of vouchers and vouchers thatcan'tbe used in certain plans

In any case, prior to the confirmation of a purchase, a total breakdown of the final price is shown. In this breakdown, we can see the discount applied with the voucher ("Discount") and the final price which will be charged in your credit card or Paypal account ("Total"). You will always have this information before completing the process.

If an event does not accept the use of vouchers, the message "This session does not support vouchers" will appear.

For more information about using vouchers in your purchases, click here.

Each voucher and each event has its own conditions and sometimes these are not compatible. That is why, when you are about to apply a voucher, you will see them split in "Available" and "Not Available".

Even though you will only see the limitations of an event in the final breakdown when applying the voucher, you can see the conditions of the voucher before even looking at what plan you want.To do this, just go to the section "vouchers" and click on each one. There you will be able to see for what, for when and how you can use them.

For more information about using vouchers in your purchases, click here.

If you have received an email from Fever, thats probably because a friend of yours has invited you to use a Fever voucher, rewarding you with 5/$10 on the app!

If you recommend the app to someone and this person enters your code (found in the app), you can earn up to 5/$10 with each new user when they make the first purchase with real money (minimum 2/$2 for a plan that costs 7/$12 or more). In addition to this, every person entering your code receives 5/$10 upon redeeming it, so they can use the discount on their next purchase on the app!

The app is designed and intended for only one active profile per device (Mobile or tablet). If you have ever used more than one Fever profile on your device, the use of vouchers gets automatically blocked and you will never be able to use our discount coupons on those profiles.

This happens, for instance, when users sign in with Facebook or Google interchangeably: two different profiles are created. Or if a relative/friend of yours has used your device to check his profile, none of you will be able to redeem codes anymore.

When this happens, we must delete all the profiles used to sign in from that device except one, otherwise vouchers cannot be used.

If that is your case, please send an email from the account you want to delete to [email protected] explaining the situation.

It is important to keep in mind that only one Fever profile can be used in each device. Once a device is associated to a Fever account, there is no going back (not even if you close your Fever session). If any other profile is opened from the device, the use of vouchers will be blocked and youwon'tbe able to enjoy our discounts.

We remind you that, if this happens, you will need to ask for the deletion of one of those Fever accounts to be able to redeem vouchers again.

As you know, you can sign in to Fever through your Facebook account or Google+ account. When you log in for the first time, your account is automatically linked to the social network you have selected.

Unfortunately, it is easy to forget how you logged in initially and you might log in with the other social network by accident. In this event you would be creating a new account. From that moment on, the app will detect that you are using "two" accounts in the same device, an activity contrary to the terms of use that every user agrees to fulfill when creating the profile.

In these cases, it is common that your tickets "disappear" mysteriously, because you have bought them with one account and have logged in with the other. You will not be able to redeem vouchers correctly either. For these reasons, if you think you might have more than one account, contact us at [email protected] and we will help you solving this issue.

In order to change the email address associated with your Fever account, go to the "Account Settings" section within your profile. And Click "Change email address".

Remember that a confirmation email is sent after your purchase and it contains important information such as extra steps to complete the process. We also use this email address to inform you about last minute changes. Please make sure you choose an email account that you check on a daily basis.

* Fever only uses your personal information to provide you with the most relevant plans going on around you. We will never use your personal information for commercial purposes nor will it be shared with third parties.

Currently, your username can not be changed directly. If you want to change it, you will have to contact us at [email protected]. Remember that you do not need to use your real name to enjoy the best experiences with Fever.*Fever only uses your personal information to provide you with the most relevant plans happening around you. We will never use your personal information for commercial purposes nor will it be shared with third parties.

In the "Vouchers" section of your profile you can see the list of all the vouchers you have available.

To know the conditions of use of each specific voucher just click on each one and all the information will be displayed, including the expiration date.

In some cases the expirationis set for a specific time, which can only be seen by displaying the complete information of the voucher.

Pay attention anddon'tlet them go away!

Fever only uses your personal information to help provide you with the most relevant plans going on around you. We will never use your personal information for commercial purposes nor it will be facilitated to third parties.

In order to change your hashtags and find out about new plans in your city, you just have to click on "Interests" within your profile.

In order to change the email address in which you receive emails from Fever go to the "Account Settings" section within your profile. And Click "Change email address"

Remember that a confirmation email is sent after your purchase and it contains important information such as extra steps to complete the process. We also use this email address to inform you about last minute changes. According to this, make sure you choose an email account that you review on a daily basis. *Fever only uses your personal information to provide you with the most relevant plans going on around you. We will never use your personal information for commercial purposes nor will it be shared with third parties.

Each voucher has its own features and requirements, as well as its own expiration date.

To know the specific expiration date (or time) of a voucher, go to the "Vouchers" section and check each one individually by clicking on them :)

Hurry up and use them before they expire!