-50
NPS
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Brand Page
Fgc
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About Fgc's Brand
FGC provides data center management services.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Fgc NPS
Fgc's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Fgc's customers would recommend using the product based on a scale of -100 to 100.
Fgc Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Fgc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2024 -50 | Nov 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fgc Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fgc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fgc Product Quality
2.6/5
Fgc has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Fgc Product Information
Fgc’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Fgc Pricing
Fgc ROI & Value For Money
2.6/5
Fgc has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Fgc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fgc Customer Service
2.6/5
Fgc has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Fgc's Customer Service
Address
Mc Farland, WI United States of America
Website
http://www.facilitygateway.com/
Fgc as an Employer
2.8/5
Fgc has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Fgc scored a -50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Fgc would recommend the brand to a friend. ENPS measures how likely Fgc employees would recommend working at Fgc to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
