-69
NPS
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Fidelis Care
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About Fidelis Care's Brand
Fidelis Care offers health insurance coverage to more than 2.5 million members across New York State.
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Fidelis Care NPS
Fidelis Care's Net Promoter Score (NPS) is a -69 with 13% Promoters, 5% Passives, and 82% Detractors. Net Promoter Score tracks whether Fidelis Care's customers would recommend using the product based on a scale of -100 to 100.
Fidelis Care Overall NPS
| 13% | Promoters |
|---|---|
| 5% | Passives |
| 82% | Detractors |
Fidelis Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -64 | Dec 2024 | -64 |
Jan 2025 -66 | Jan 2025 | -66 |
Mar 2025 -66 | Mar 2025 | -66 |
Apr 2025 -66 | Apr 2025 | -66 |
May 2025 -68 | May 2025 | -68 |
Jun 2025 -68 | Jun 2025 | -68 |
Jul 2025 -68 | Jul 2025 | -68 |
Aug 2025 -68 | Aug 2025 | -68 |
Sep 2025 -68 | Sep 2025 | -68 |
Oct 2025 -68 | Oct 2025 | -68 |
Jan 2026 -68 | Jan 2026 | -68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidelis Care NPS by Gender
Female customers rated Fidelis Care's NPS 4 points higher than Male customers.
Male
-81
Fidelis Care's NPS was rated -81 by Male customers on Comparably.
8%
Promoters
3%
Passives
89%
Detractors
Female
-77
Fidelis Care's NPS was rated -77 by Female customers on Comparably.
10%
Promoters
3%
Passives
87%
Detractors
Fidelis Care NPS by Ethnicity
Fidelis Care's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -80 | Other | -80 |
Fidelis Care NPS by Age
Fidelis Care's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Fidelis Care NPS by Usage
Fidelis Care's NPS was rated the highest by customers who have used Fidelis Care's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -94 | 2 to 5 Years | -94 |
5 to 10 Years -87 | 5 to 10 Years | -87 |
Over 10 Years -70 | Over 10 Years | -70 |
Fidelis Care Customer Reviews
Out of the 16 Fidelis Care customer reviews 1 was positive and 15 were constructive. Fidelis Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fidelis Care Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Fidelis Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fidelis Care Customer Loyalty Score by Gender
Female customers rated Fidelis Care's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fidelis Care.
Male
65%
Yes
Female
69%
Yes
Fidelis Care Customer Loyalty Score by Ethnicity
Fidelis Care's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fidelis Care.
68
out of 100
Caucasian
82
out of 100
Hispanic or Latino
61
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
66
out of 100
Other
Fidelis Care Customer Loyalty Score by Age
Fidelis Care's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fidelis Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 100% | 26-30 | 100% |
31-35 36% | 31-35 | 36% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 28% | 46-50 | 28% |
51-55 78% | 51-55 | 78% |
56-60 55% | 56-60 | 55% |
61-65 72% | 61-65 | 72% |
66+ 76% | 66+ | 76% |
Fidelis Care Customer Loyalty Score by Usage
Fidelis Care's Customer Loyalty score was rated the highest by customers who have used Fidelis Care's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fidelis Care Customer Loyalty Score by Industry
Fidelis Care's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fidelis Care Product Quality
1.5/5
Fidelis Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fidelis Care Product Information
Fidelis Care’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Fidelis Care's product the highest. Reviewers from the Tech industry rated Fidelis Care the lowest at 1.5.
- Website
- http://www.fideliscare.org/
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Fidelis Care Product Quality
Fidelis Care's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Fidelis Care Product Quality the Highest
Ranked Fidelis Care Product Quality the Lowest
Fidelis Care Product Quality Score by Gender
Fidelis Care's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fidelis Care.
Male
1.5/5
Female
1.5/5
Fidelis Care Product Quality Score by Ethnicity
Fidelis Care's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fidelis Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Fidelis Care Product Quality Score by Age
Fidelis Care's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fidelis Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fidelis Care Product Quality Score by Usage
Fidelis Care's Product Quality score was rated 1.5 stars by customers who have used Fidelis Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Fidelis Care Product Quality Score by Industry
Fidelis Care's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Fidelis Care Pricing
Fidelis Care ROI & Value For Money
1.5/5
Fidelis Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Fidelis Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Fidelis Care.
Quick Insights into Fidelis Care ROI
Fidelis Care's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Fidelis Care's products/services for Over 10 Years.
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Ranked Fidelis Care ROI the Highest
Ranked Fidelis Care ROI the Lowest
Fidelis Care ROI Score by Gender
Fidelis Care's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fidelis Care.
Male
1.5/5
Female
1.5/5
Fidelis Care ROI Score by Ethnicity
Fidelis Care's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fidelis Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.5 | Other | 1.5 |
Fidelis Care ROI Score by Age
Fidelis Care's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fidelis Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.3 | 26-30 | 2.3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fidelis Care ROI Score by Usage
Fidelis Care's ROI score was rated 1.5 stars by customers who have used Fidelis Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Fidelis Care ROI Score by Industry
Fidelis Care's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Fidelis Care Customer Satisfaction (CSAT)
Fidelis Care Customer Satisfaction (CSAT) Score
12 / 100
Fidelis Care has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fidelis Care Customer Satisfaction
Fidelis Care's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Legal industry.
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Ranked Fidelis Care Customer Satisfaction the Highest
Ranked Fidelis Care Customer Satisfaction the Lowest
Fidelis Care Customer Satisfaction Score by Gender
Female customers rated Fidelis Care's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fidelis Care.
9 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 6% | |
Very Dissatisfied | 76% |
15 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 71% |
Fidelis Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fidelis Care's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
82%
CSAT according to Hispanic or Latino
Fidelis Care's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Fidelis Care's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Fidelis Care's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Fidelis Care's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fidelis Care.
10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
84%
Fidelis Care Customer Satisfaction Score by Age
Fidelis Care's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fidelis Care.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 29% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
Fidelis Care Customer Satisfaction Score by Usage
Fidelis Care's Customer Satisfaction score was rated the highest by customers who have used Fidelis Care's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fidelis Care Customer Satisfaction Score by Industry
Fidelis Care's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fidelis Care Customer Satisfaction Score by Industry",
"text": "Fidelis Care's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Fidelis Care's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Fidelis Care's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fidelis Care's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fidelis Care's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Fidelis Care's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fidelis Care's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Fidelis Care Customer Service
1.5/5
Fidelis Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Fidelis Care's Customer Service
Address
Post Ave, New York City, NY 10034
Website
http://www.fideliscare.org/
Fidelis Care's Social Links
Quick Insights into Fidelis Care Customer Service
Fidelis Care's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Fidelis Care Customer Service the Highest
Ranked Fidelis Care Customer Service the Lowest
Fidelis Care Customer Service Score by Gender
Fidelis Care's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fidelis Care.
Male
1.5/5
Female
1.5/5
Fidelis Care Customer Service Score by Ethnicity
Fidelis Care's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fidelis Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Fidelis Care Customer Service Score by Age
Fidelis Care's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fidelis Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Fidelis Care Customer Service Score by Usage
Fidelis Care's Customer Service score was rated the highest by customers who have used Fidelis Care's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fidelis Care Customer Service Score by Industry
Fidelis Care's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Fidelis Care as an Employer
2.8/5
Fidelis Care has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Fidelis Care scored a -69 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidelis Care would recommend the brand to a friend. ENPS measures how likely Fidelis Care employees would recommend working at Fidelis Care to a friend.
Net Promoter Score
-69
NPS Score
| 13% | Promoters |
|---|---|
| 5% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 25% | Promoters |
|---|---|
| 30% | Passive |
| 45% | Detractors |
