100
NPS
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Figmints Digital Creative Marketing
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About Figmints Digital Creative Marketing's Brand
Figmints Digital Creative Marketing is a full-service digital creative agency specialized in interactive execution.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Figmints Digital Creative Marketing NPS
Figmints Digital Creative Marketing's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Figmints Digital Creative Marketing's customers would recommend using the product based on a scale of -100 to 100.
Figmints Digital Creative Marketing Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Figmints Digital Creative Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 100 | Mar 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Figmints Digital Creative Marketing Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Figmints Digital Creative Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Figmints Digital Creative Marketing Product Quality
5/5
Figmints Digital Creative Marketing has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Figmints Digital Creative Marketing's overall Product Quality score rated by its users and customers.
Figmints Digital Creative Marketing Product Information
Figmints Digital Creative Marketing’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.figmints.com/
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Figmints Digital Creative Marketing Pricing
Figmints Digital Creative Marketing ROI & Value For Money
5/5
Figmints Digital Creative Marketing has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Figmints Digital Creative Marketing's overall ROI score rated by its users and customers.
Figmints Digital Creative Marketing Customer Satisfaction (CSAT)
Figmints Digital Creative Marketing Customer Satisfaction (CSAT) Score
100 / 100
Figmints Digital Creative Marketing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Figmints Digital Creative Marketing Customer Service
5/5
Figmints Digital Creative Marketing has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Figmints Digital Creative Marketing's overall Customer Service score rated by its users and customers.
About Figmints Digital Creative Marketing's Customer Service
Address
163 Exchange St. Suite 101, Pawtucket, RI
Website
http://www.figmints.com/
Phone Number
(401)484-1344
Figmints Digital Creative Marketing as an Employer
4.1/5
Figmints Digital Creative Marketing has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Figmints Digital Creative Marketing
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Figmints Digital Creative Marketing scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Figmints Digital Creative Marketing would recommend the brand to a friend. ENPS measures how likely Figmints Digital Creative Marketing employees would recommend working at Figmints Digital Creative Marketing to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
