36
NPS
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Brand Page
Filevine
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About Filevine's Brand
Filevine is a cloud-based project management software for Legal professionals. Filevine is fully customizable and helps automate all areas of your business.
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
2.3/5
Customer Service
Filevine NPS
Filevine's Net Promoter Score (NPS) is a 36 with 64% Promoters, 8% Passives, and 28% Detractors. Net Promoter Score tracks whether Filevine's customers would recommend using the product based on a scale of -100 to 100.
Filevine Overall NPS
| 64% | Promoters |
|---|---|
| 8% | Passives |
| 28% | Detractors |
Filevine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 64 | Apr 2022 | 64 |
Jun 2022 65 | Jun 2022 | 65 |
Mar 2023 67 | Mar 2023 | 67 |
May 2023 61 | May 2023 | 61 |
Jul 2023 57 | Jul 2023 | 57 |
Aug 2023 51 | Aug 2023 | 51 |
Sep 2023 45 | Sep 2023 | 45 |
Nov 2023 47 | Nov 2023 | 47 |
Jan 2024 43 | Jan 2024 | 43 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 36 | Oct 2024 | 36 |
Apr 2025 38 | Apr 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Filevine NPS by Gender
Filevine's NPS was rated -60 by Male customers on Comparably.
Male
-60
Filevine's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Filevine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Filevine NPS by Usage
Filevine's NPS was rated 28 points by customers who have used Filevine's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
Filevine Customer Reviews
Out of the 3 Filevine customer reviews 0 were positive and 3 were constructive. Filevine customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Filevine Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Filevine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Filevine Customer Loyalty Score by Gender
Filevine's Customer Loyalty score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Filevine.
Male
46%
Yes
Female
N/A
Yes
Filevine Customer Loyalty Score by Industry
Filevine's Customer Loyalty score was rated 64% by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Filevine Product Quality
3.4/5
Filevine has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Filevine's overall Product Quality score rated by its users and customers.
Filevine Product Information
Filevine serves markets in the United States, Australia, Canada, and Mexico. Filevine supports Web devices and offers products for small, medium, and large sized businesses.
Filevine’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Filevine's product the highest.
- Website
- https://www.filevine.com
- Company Size
- 51-200 Employees
Industry
Tech
Government & Legal
Productivity
SaaS
Languages Supported
English
Product Type
Law Practice Management Software
Legal Case Management Software
Legal Document Management Software
Legal Calendar Software
Investigation Management Software
Quick Insights into Filevine Product Quality
Filevine's Product Quality score was rated highest by customers from the Legal industry.
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Ranked Filevine Product Quality the Highest
Filevine Product Quality Score by Gender
Filevine's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Filevine.
Male
2.5/5
Female
N/A
Filevine Product Quality Score by Industry
Filevine's Product Quality score was rated 3.5 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Filevine Pricing
Filevine ROI & Value For Money
2.8/5
Filevine has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Filevine's overall ROI score rated by its users and customers.
Filevine Pricing Plans
Filevine has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Who Uses Filevine?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Filevine ROI
Filevine's ROI score was rated highest by customers from the Legal industry.
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Ranked Filevine ROI the Highest
Filevine ROI Score by Gender
Filevine's ROI score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Filevine.
Male
2.2/5
Female
N/A
Filevine ROI Score by Industry
Filevine's ROI score was rated 3.4 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Filevine Customer Satisfaction (CSAT)
Filevine Customer Satisfaction (CSAT) Score
38 / 100
Filevine has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Filevine Customer Service
2.3/5
Filevine has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Filevine's overall Customer Service score rated by its users and customers.
About Filevine's Customer Service
Address
1242 Wilmington Ave #100, Provo, UT 84106
Website
https://www.filevine.com
Phone Number
8016755228
Filevine's Social Links
Quick Insights into Filevine Customer Service
Filevine's Customer Service score was rated highest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Filevine's Customer Service score.
Ranked Filevine Customer Service the Highest
Filevine Customer Service Score by Gender
Filevine's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Filevine.
Male
1.5/5
Female
N/A
Filevine Customer Service Score by Industry
Filevine's Customer Service score was rated 1.5 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Filevine as an Employer
3.4/5
Filevine has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Filevine scored a 36 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Filevine would recommend the brand to a friend. ENPS measures how likely Filevine employees would recommend working at Filevine to a friend.
Net Promoter Score
36
NPS Score
| 64% | Promoters |
|---|---|
| 8% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
