0
NPS
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FILTEC
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About FILTEC's Brand
Filtec has been a prime mover and key innovator in the field of inspection and laser coding equipment for over 50 years.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
FILTEC NPS
FILTEC's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether FILTEC's customers would recommend using the product based on a scale of -100 to 100.
FILTEC Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
FILTEC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FILTEC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FILTEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FILTEC Product Quality
2.5/5
FILTEC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FILTEC's overall Product Quality score rated by its users and customers.
FILTEC Product Information
FILTEC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.filtec.com
- Company Size
- 201-500 Employees
Industry
Tech
Machinery
FILTEC Pricing
FILTEC ROI & Value For Money
4/5
FILTEC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FILTEC's overall ROI score rated by its users and customers.
FILTEC Customer Service
4/5
FILTEC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FILTEC's overall Customer Service score rated by its users and customers.
About FILTEC's Customer Service
Address
Torrance, CA 90505
Website
http://www.filtec.com
Phone Number
310-325-5633
Consumer vs. Employees
FILTEC scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of FILTEC would recommend the brand to a friend. ENPS measures how likely FILTEC employees would recommend working at FILTEC to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
