At First Data, we're a client-focused global company, providing the best technology solutions that help millions of merchants and financial institutions grow their business. As we help our clients grow, we also help communities and economies grow by enabling easier, faster and more secure commerce. read more
Unable to progress my department forward due to systems limitations, lack of project support, & too large of a workload.
What do your coworkers need to improve and how could you work together better?
Immediate co-workers are a good team; better communication for collaborative efforts is always a necessary improvement everywhere.
What needs to change to make the company culture better?
Fear factor that jobs will be lost because locations will close. Find more sensible ways to cut costs. Take a more tech approach to the business instead of banking/financial perspectives. Trim the ineffective fat at the top.
What does the leadership team need to get better at?
Stop spending sponsorship $$$$$ (Nascar / baseball / etc) when expenses need to be cut. Cut exp in sales/mktg instead of closing locations. INVEST IN INTERNAL TECHNOLOGY to improve processes. Listen to employee feedback & actually put it to use. False inflating company "growth" via acquisitions.
Why do you feel undervalued and what would make you feel better about your compensation?
Year-end evaluation-related comp increases don't even cover cost of living increases. Comp pool is capped so even if you wanted to comp based on merit you can't. Internal promotion comp increases are way lower than what an external candidate would receive as a new employee.
What's going wrong and how can it be improved?
Too many office closures. The company is losing ridiculous amounts of tenure due to this. Employees burn out due to system limitations, lack of project support & large workloads. Tired of working 50-60hr/wk consistently & feeling like I'm making no improvements & receiving no recognition of effort.
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