First Financial Competitors | Comparably
First Financial provides banking and financial services. read more
EMPLOYEE
PARTICIPANTS
7
TOTAL
RATINGS
135

First Financial Competitors

First Financial competitors include Protective Life, MetLife and Umpqua Bank. First Financial ranks 1st in Customer Net Promoter Score on Comparably vs its competitors. See below how First Financial compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
4th
eNPS Rank
4th
Gender Rank
4th
Diversity Rank
N/A
Product Quality
4th
NPS Rank
1st
Pricing Rank
4th
Customer Service
4th

See First Financial Culture vs Competitors:

First Financial Competitors
RankCompanyScore
1Protective Life78
2MetLife74
3Umpqua Bank67
4First Financial45

First Financial Competitors at a Glance

Product Quality Score Comparison

First Financial Ranks 4th in Product Quality Score

1 Customers rate First Financial's Product Quality Score a 1.5/5, which ranks it 4th against its competitors, below Umpqua Bank.

  1. 1st
    MetLife
    2.9 / 5
  2. 2nd
    Protective Life
    2.7 / 5
  3. 3rd
    Umpqua Bank
    2.3 / 5
  4. 4th
    First Financial
    1.5 / 5
Product Quality Score Comparison
RankCompany Score
1MetLife59
2Protective Life55
3Umpqua Bank47
4First Financial10
NPS Comparison

First Financial Ranks 1st in Net Promoter Score

3 Customers rate First Financial's Net Promoter Score a 34, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend First Financial to a friend?”.

  1. 1st
    First Financial
    34
  2. 2nd
    Protective Life
    0
  3. 3rd
    MetLife
    -19
  4. 4th
    Umpqua Bank
    -30
NPS Comparison
RankCompany Score
1First Financial34
2Protective Life0
3MetLife-19
4Umpqua Bank-30
Pricing Score Comparison

First Financial Ranks 4th in Pricing Score

1 Customers rate First Financial's Pricing Score a 2/5, which ranks it 4th against its competitors, below Umpqua Bank.

  1. 1st
    MetLife
    2.8 / 5
  2. 2nd
    Protective Life
    2.5 / 5
  3. 3rd
    Umpqua Bank
    2.4 / 5
  4. 4th
    First Financial
    2 / 5
Pricing Score Comparison
RankCompany Score
1MetLife56
2Protective Life51
3Umpqua Bank48
4First Financial40
Customer Service Comparison

First Financial Ranks 4th in Customer Service

1 Customers rate First Financial's Customer Service a 2/5, which ranks it 4th against its competitors, below Umpqua Bank.

  1. 1st
    Protective Life
    2.7 / 5
  2. 2nd
    MetLife
    2.7 / 5
  3. 3rd
    Umpqua Bank
    2.1 / 5
  4. 4th
    First Financial
    2 / 5
Customer Service Comparison
RankCompany Score
1Protective Life55
2MetLife54
3Umpqua Bank42
4First Financial40
Overall Culture Score Comparison

First Financial Ranks 4th in Overall Culture Score

7 Employees rate First Financial's Overall Culture a 45/100, which ranks it 4th against its competitors, below Umpqua Bank. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Protective Life
    78 / 100
  2. 2nd
    MetLife
    74 / 100
  3. 3rd
    Umpqua Bank
    67 / 100
  4. 4th
    First Financial
    45 / 100
Overall Culture Score Comparison
RankCompany Score
1Protective Life78
2MetLife74
3Umpqua Bank67
4First Financial45
eNPS Comparison

First Financial Ranks 4th in Employee Net Promoter Score

6 Employees rate First Financial's Employee Net Promoter Score a -83, which ranks it 4th against its competitors, below Umpqua Bank. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at First Financial to a friend?”.

  1. 1st
    Protective Life
    39
  2. 2nd
    MetLife
    10
  3. 3rd
    Umpqua Bank
    -16
  4. 4th
    First Financial
    -83
eNPS Comparison
RankCompany eNPS
1Protective Life39
2MetLife10
3Umpqua Bank-16
4First Financial-83
Gender Score Comparison

First Financial Ranks 4th in Gender Score

4 Employees rate First Financial's Gender Score a 47/100, which ranks it 4th against its competitors, below Umpqua Bank. The Gender Score tracks how positively women rate their experience at First Financial.

  1. 1st
    Protective Life
    85 / 100
  2. 2nd
    MetLife
    70 / 100
  3. 3rd
    Umpqua Bank
    67 / 100
  4. 4th
    First Financial
    47 / 100
Gender Score Comparison
RankCompany Score
1Protective Life85
2MetLife70
3Umpqua Bank67
4First Financial47
Diversity Score Comparison
Not Enough Ratings To Rank First Financial
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