FirstEnergy Employee Reviews
Out of 70 FirstEnergy employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping FirstEnergy improve their work culture. The Customer Support team, with 58% positive reviews, reports the best experience at FirstEnergy compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Flexable allowing us to utilize our vacation
The leadership team is professional and communicates with the organization on a frequent basis.
Transparency and the ability to make us all feel like family.
They care about their employees
Everyone is treated like family
Review from Customer Support Dept
What does the leadership team need to get better at?
Helping new hires instead of talking crap amongst themselves
Review from Customer Support Dept
Managing workload of employees daily
Treating employees with respect. not just bean counting.
Review from Customer Support Dept
What is the best part about your compensation package?
Fair pay and great benefits.
Heath care and insurance .
Work life balance program really helps me live my best life.
Medical and retirement benefits are good
Review from Customer Support Dept
Retirement packages. A good 401k and also a defined contribution retirement benefit.
Why do you feel undervalued and what would make you feel better about your compensation?
Long hours and shrinking pay
I'm a contractor- no benefits. It has been communicated that I will be hired in the future.
If raises were more equal not dependent on who you are related to.
Review from Customer Support Dept
What are some of the best things about your team?
Deficated employees who collaborate well
Hardworking, dedicated and commutted to public safety
We are close and it is easy to work with eachother.
Everyone works together and is willing to help each other.
We all play together to get the job done
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Better company environment that encourages learning
Review from Customer Support Dept
Listen more intently and stop being so childish.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I have nothing positive to say about this company
Review from Customer Support Dept
Feeling of family that take care of each other.
Safety and a work/life balance are emphasized.
We all get along in my department
Review from Customer Support Dept
There is a pay per performance program
What needs to change to make the company culture better?
There aren't any Environment reviews of FirstEnergy yet.
Be the first to contribute a review.
What did you like most about the interview process?
My interviewers were very nice and made me feel comfortable.
The interviewer was friendly and knowledgeable
Review from Customer Support Dept
There was a panel interview and the interviews made me feel comfortable talking about myself. Very positive,
What would you improve about your company's interview process?
There aren't any Interviews reviews of FirstEnergy yet.
Be the first to contribute a review.
What makes you most happy at work?
When our team wins the game
Review from Customer Support Dept
Great work environment, little stress in my job
Restoring power to customers and seeing how happy and thankful they are
Getting each task done thats handed to me.
Doing a good job, learning and taking on more tasks, and being around my team members.
What's going wrong and how can it be improved?
Nobody is ever excited about going to work. However it is a great place to work.
What would you most like to see improved at your company?
Allowing more non physical employees the ability to work remotely.