FIS Employee Reviews
Out of 380 FIS employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping FIS improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at FIS compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Employee benefits. Remote culture. Pay structure
Get better at honest communications
Focusing on everyone not just select employees
The leadership team needs some stability. It is reorganised frequently. They need to value employee experience rather than seeing employees as resource units.
They are not in touch with reality. Sending emails saying they care are pretty insincere. Raises are meager.
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is less in FIS. It is not n par with market
Salary normalization for under paid resources is key.
Proper recognition for exceptional tenured employees, in terms of compensation hike
The hikes and the package can be improved a lot
70% hike required based on market value of the job I perform
What do your coworkers need to improve and how could you work together better?
Stop personalizing their emotions with calls
We need to have less Daily Standup Meetings
Interdepartmental cooperation could use improvement.
Co-workers are competent and work well together. Management needs to work on building moral, often it appears that management does not trust their teams.
How to interact with people from different background and with women
Review from IT Dept
What needs to change to make the company culture better?
build less on fear and politics.
Lay-offs and moving jobs to India are demoralizing the workforce.
Value employee feedback when implementing new ideas. It feels like no one above wants to listen to employees.
Review from IT Dept
Offer more opportunities for in house promotions, more training, more activities to build strong teams.
More team building activities would help.
What would you improve about your company's interview process?
There aren't any Interviews reviews of FIS yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Most customers are unhappy because the company's outdated systems always encounter errors, which prevent employees from satisfying the customer's needs. The policies do not help the customer, they help the company.
Review from Customer Support Dept
There are not enough experienced people supporting customers in my business unit. Customers have to wait too long for updates.
dealing with a software product cobbled together from pieces that range in age from 20 to 30 years. only possible remedy would be a ground-up rework. which would probably not be profitable.
Review from Customer Support Dept
Management, security and HR personnel
Review from Operations Dept
The company has layoffs/downsizing often and atmosphere is very stressful. You are always expecting to be let go, especially if you are at the higher end of the pay scale.
Review from IT Dept
What would you most like to see improved at your company?
Common goals and systems
Review from Customer Support Dept
Work life balance
Review from Customer Support Dept