-100
NPS
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Flow International
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About Flow International's Brand
Flow International Corporation is the world leader in the development and manufacture of ultrahigh-pressure (UHP) waterjet technology, and
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Flow International NPS
Flow International's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Flow International's customers would recommend using the product based on a scale of -100 to 100.
Flow International Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Flow International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flow International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Flow International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flow International Product Quality
1.5/5
Flow International has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flow International's overall Product Quality score rated by its users and customers.
Flow International Product Information
Flow International’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://flowwaterjet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Flow International Pricing
Flow International ROI & Value For Money
4/5
Flow International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Flow International's overall ROI score rated by its users and customers.
Flow International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flow International Customer Service
1.5/5
Flow International has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flow International's overall Customer Service score rated by its users and customers.
About Flow International's Customer Service
Address
23500 64th Avenue South, Kent, WA 98032
Website
http://flowwaterjet.com
Phone Number
(253) 813-9377
Flow International as an Employer
2.9/5
Flow International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Flow International scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Flow International would recommend the brand to a friend. ENPS measures how likely Flow International employees would recommend working at Flow International to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
