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Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 109

TOTAL RATINGS: 2747

CEO: Sami Ghoche

Forethought KPIs and OKRs

At Forethought 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Forethought's KPIs and OKRs is essential for its success. Out of 65 Forethought employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 63 have said yes.

Answer	Percent
Yes	97%
No	3%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Forethought is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Forethought employees shared they generally receive helpful feedback every week or once a month, while 50% of Forethought employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

Answer	Percent
Yes	50%
No	50%

Are you typically recognized for the impact and accomplishments you make for your current company?

Answer	Percent
Every week	57%
Once a month	24%
Once a quarter	17%
Once a year	1%
Never	1%

How often do you get valuable feedback on how to improve at work?

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Forethought KPIs and OKRs

Manager's Role in Accomplishing Goals

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