Forethought Employee Reviews | Comparably
Forethought Claimed Company
Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
109
TOTAL
RATINGS
2747

Forethought Employee Reviews

Out of 559 Forethought employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Forethought improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at Forethought compared to all other departments at the company. The Sales team offered the most constructive feedback, with 2% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

Very transparent and make quick decisions

Review from Customer Success Dept

Work-life balance. Leading by example.

Review from Customer Success Dept

They carry themselves and communicate to the company with honesty & transparency

Review from Sales Dept

Clear vision and support for the resources

Review from Engineering Dept

Very approachable with a good mix of success driven but employee focused.

Review from Sales Dept

What does the leadership team need to get better at?

Leadership Reviews

For some it is involvement, for others it is strategy & comms. It is a shame that we lost some great people on the IC level this past year b/c executive blaming and gaslighting them and PIPing them. Also funny how other PIPs were lifted immediately after some people quite. . . anxiety 4 wht reason?

Review from Customer Success Dept

What is the best part about your compensation package?

Compensation Reviews

The salary is very good and fair

Review from Customer Success Dept

Over market compensation and earning potential is aligned with your role and goals.

Review from Customer Success Dept

Paid healthcare dental. We should consider adding a wellness program/stipend, and more swag!

Review from Customer Success Dept

the compensation is above market reviews that i have done - unlimited pto

Review from Sales Dept

Forethought for you days are the best

Review from Sales Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There aren't any Compensation reviews of Forethought yet.
Be the first to contribute a review.

What are some of the best things about your team?

Team Reviews

Trauma bonded, funny, hard workers, caring, extremely smart

Review from Customer Success Dept

Smart, hard working, customer centric team that goes above and beyond to grow the company and our customers value using our products.

Review from Customer Success Dept

Diverse background that give everyone a different perspective.

Review from Customer Success Dept

Team of winners who are focused on a unified goal

Review from Sales Dept

They are always willing to support

Review from Engineering Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of Forethought yet.
Be the first to contribute a review.

What is most positive about the culture and environment at your company?

Environment Reviews

Most people are open to listen and adjust current procedure and we all have a mindset of improving and prioritizing the best option. Similarly we are all very generous with our time for one another

Review from Customer Success Dept

Autonomy and trust. There is no micro-management. You are hired to do a job and if it's done to expectations and you are excelling at the role, you have complete autonomy in your work environment.

Review from Customer Success Dept

Transparency in terms of the financial direction of the company.

Review from Customer Success Dept

there is a great balance between "we move fast and break things" and "be there for your family"

Review from Sales Dept

The people have a shared drive

Review from Sales Dept

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Forethought yet.
Be the first to contribute a review.

What did you like most about the interview process?

Interviews Reviews

I got to meet a number of different people.

I got to meet the people I'd be working with and had clarity regarding what my role would be.

Interviewing at Forethought was quick and easy.

The recruiter was helpful in setting expectations so that I could prepare for my interviews.

Review from Sales Dept

The video interview. talking with Dan our president.

Review from Sales Dept

What would you improve about your company's interview process?

Interviews Reviews

Interviewing here is no joke. Dan has some questions I have never heard of, and I have had friends who I thought were amazing get turned down. That said, they must be doing something right because almost everyone here is very impressive and excellent at their job.

Review from Sales Dept

Quicker Response times are needed for Niche Roles.

Took a very long time to get back to me after the final interview and came in much lower on compensation than expected. Had to haggle to bring things up, which makes you feel less worthy to get your job done.

Review from Sales Dept

We can improve our internal training on best practices for interviewing, so all interviewers are aligned with Forethought's desire to have a positive candidate experience.

Getting on the same page as management if you are conducting interviews.

Review from Sales Dept

What makes you most happy at work?

Outlook Reviews

My coworkers and talking to good customers

Review from Customer Success Dept

Knowing that I am working on the cutting edge of disruptive, transformational, technology and getting it in the hands of top tier brands and companies to meet their automation and AI goals. It's exciting and fun to be a part of.

Review from Customer Success Dept

The openness each team is to collaborating with each other.

Review from Customer Success Dept

that we're changing the world

Review from Sales Dept

solving problems and implementing our platform upto clients expectation

Review from Engineering Dept

What's going wrong and how can it be improved?

Outlook Reviews

There aren't any Outlook reviews of Forethought yet.
Be the first to contribute a review.

What do you like best about your company?

Outlook Reviews

I work with world-class talent who is working to move the needle along and see the company succeed.

hybrid work from home and in office

What would you most like to see improved at your company?

Outlook Reviews

I would like to see promises fulfilled when it come to projected employee growth within the organization.

benefits (401k match, HSA & contribution, more catered meals)

×
Rate your company